Tech customer service "reach a human" secrets THEY don't want you to know about

Tech customer service "reach a human" secrets THEY don't want you to know about

Summary: How would you like to find out the secret sauce of getting thru to a human on almost any tech provider's customer service line?I'll tell you a couple of grafs down the line.

SHARE:
TOPICS: Dell
5

How would you like to find out the secret sauce of getting thru to a human on almost any tech provider's customer service line?

I'll tell you a couple of grafs down the line.

First, I have to say that more times than not, it is not just a matter of clicking the "0" key on your phone. It's been my experience- and probably yours as well - that unlike that  companies have determined out that too many of you figured out the "0," and have re-engineered their voice mail menus to block it.

But the Seattle Times has just published a comprehensive guide to voice mail escapes.

Let's sample a few, shall we?

Comcast "Press 0 twice, after each time the system asks for your phone number. Press 1 for English. Then press 1 for English again. Press 1 again for existing customers. Press # twice when asked for your phone number."

Dell-  "  To bypass each of five menus you have to get through to reach an agent, press 0 twice after each begins, then ask to be transferred to customer service."

Microsoft-   Press 0 five times and ignore the automated warnings that your option is incorrect.  

There's so much more.

For now, the article, entitled Dial-a Human Shortcuts, is available at this link. But given that the Seattle Times tends to quickly move feature stories to their paid archive, go over there now and grab it for free while you can!!

Let's start something here. TalkBack to us how you have managed to navigate these menus to reach a human at the technology company you were dealing with.

Topic: Dell

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

5 comments
Log in or register to join the discussion
  • A T-Mobile store clerk...

    ...Was kind enough to supply us with the shortcut to getting a human being on T-Mobile's 800 #...

    After the announcement, you press 2 for existing customers. Then, say the word "Representative."
    David Grober
  • Will work a little while..... until they change their menus again

    Companies, as a rule, don't want to talk to you or want to talk to you as little as possible. Once they detect that a significant number of people have figured out their phone menu, they will reconfigure it. That has happenned to me so many times I've lost count. Same menu options, just different keys to press. No reason to change other than to purposefully screw with customers trying to reach a human.
    shawkins
  • try *0#

    when i use to work at Wells Fargo, I would do a lot of check verification, and would hit *0#, and usually get dialed right into someone. But latetly that hasn't worked with many new companies
    RIAAsucks
  • United Airlines

    United only lists a phone # for reservations (must be an oversight, listing only a number for a service to sell you something and ignoring everything else). So, if you need to contact a person for complainte, information, etc, dial that number, then when the you're prompted for a city, just mumble something, then respond "No" when asked if their interpretation is correct. Three "No"'s, and you'll have a human. (Still, lots of luck from that point forward.)
    ala6
  • RE: Tech customer service

    I wish they had to run that same gauntlet of menus and number poking to only have them hangup on you each and every time they wanted to get paid for their services.
    FewClues1