Apple gives in: iPad 3 drops '4G' tag to avoid lawsuits
Summary: Apple gives in to regulatory pressure by removing any mention of "4G" from its websites, after hundreds of complaints that the iPad 3 will not connect to high-speed networks.
In silence and without comment, Apple has quietly dropped the "4G" tag from its new iPad 3 tablet in favour of the legal-friendly "Cellular" term.
The Cupertino-based tablet maker had faced litigation in Australia and criticism from a number of European consumer groups after it was found the 4G-capable devices would not work outside the United States and Canada, despite no change in global marketing.
Apple's U.K. and Australia online retail stores have both replaced the "4G" tag in favour of "Cellular" to appease both consumer groups, Australia's Competition and Consumer Commission (ACCC) and the UK's Advertisement Standards Authority (ASA).
The ACCC said Apple had deceived its customers for claiming the new and shiny rectangle could access Australian 4G networks. Apple responded by saying it will make it clear that the iPad 3 will not work on 4G networks.
Apple had even tried to change the term '3G' into '4G' in a bid to avoid the complaints. Terms like '2G', '3G' and '4G' are not industry-defined, and speeds can vary across networks.
Apple has now made it crystal clear that Australia's 4G networks are not compatible with the tablet with a clear statement on its website (see above).
In the U.K., a number of complaints by customers pushed the ASA into acting against Apple for its misleading advertisements. The regulator had received "dozens of complaints" from customers, and had pushed for Apple to remove any mentions of "4G" from its websites. It should come as little surprise considering Britain has yet to see its mobile networks divide up its 4G spectrum without bickering furiously about it.
Some networks had even opted to avoid litigation directed at them by including stickers to inform potential buyers that the new iPad will not work on existing 4G networks, or even 4G networks that don't even exist yet.
This should come as bittersweet news for consumers. Apple has already sold millions of iPads across the U.K., Europe and Australia, while the vast majority are unaware that they will not be able to connect to high-speed mobile broadband networks.
Most iPad 3 buyers will not return to the stores with their tablet to demand a refund. While Apple cowers in the face of trans-Pacific litigation and regulatory fire, it revels in the vast profits it has generated amid the controversy.
It's a win for consumers, but it's an even greater win for Apple. It has now complied with both Australian and U.K. regulators, and will likely follow suit in other countries it has a presence in.
Apple did not comment at the time of writing.
Image credit: ZDNet.
Related:
- UK authorities battle with Apple over ‘4G’ claims
- Apple wants to turn ‘3G’ into ‘4G’ to solve iPad 3 speed disputes
- Apple faces European rebuke over Apple’s ‘4G’ iPad claim
- Australia vs. Apple: iPad 3 faces sales ban
- Europeans, Australians: Don’t rush to buy a 4G new iPad just yet
- Apple will refund ‘misled’ Australian iPad 3 customers
- CNET: Has iOS 5.1 turned the iPhone 4S into a 4G device overnight?
- ZDNet Australia: Apple seeks to redefine 3G as 4G
- ZDNet UK: Apple still under UK spotlight over ‘4G’ iPad claims
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Talkback
Apple really had no choice
I am fairly certain that few, if any, iPads were returned to Apple, but that is not the issue. The issue is about false or incorrectly advertising the capabilities of a product.
Apple never advertised "4G" outside of USA
But still "4G" was part of the branding, so it is more correct now when they do not show it any more.
I see you still willing to apologize, or make excuses for Apple,
They should be pleased to have customers like you willing to fall on your sword for them.
:|
Which "excuses"? Apple never specifically "advertised" iPad as "4G", nor ..
So Apple was not misguiding buyers. However, since many buyers easily get confused and even with clear disclaimer might still got wrong ideas, as I said, it is better to exclude "4G" at all.
Apple did advertise the new ipad with 4G in Australia
Re: "Apple did not comment at the time of writing."
You're supposed to be a professional, it's time to put on your big boy pants and start acting like one, instead of a little spoiled brat who can't have his candy before meal time.....You related to TD3 by any chance?
Now, I do agree that if Apple did advertise it would work on Europe's 4G network and it doesn't, then they are at fault, and it sounds like they've resolved the issue.
But at the same time, if according to you, "a number of complaints by customers pushed the ASA into acting against Apple for its misleading advertisements. The regulator had received ???dozens of complaints??? from customers", how many of these dis-gruntled users have returned their Ipad's?
I would be very interested in seeing those stats, if they actually exist.........
Thanks....
Here is a question
Just because people assume they are getting something that is NOT being advertized doesn't mean that that is what they will be getting. Nether Apple or other makers are advertizing capabilities outside of the areas where they are being offered.
Now, how about the carriers?? Verizon and AT&T claim 4G all over, when neither are providing the service (fyi: LTE is nowhere near meeting 4G specs). And to make matters worst, we have Verizon pushing LTE phones .. where there ain't any LTE service (which is over 90% of their service areas).
I am in an area where Wimax offered...
I do not believe that KDDI market WiMAX as 4G.
ACCC point is the '4G' was part of the model description
By convention in Australia, LTE and WiMax are considered 4G, whereas HDPA+ is not.
That makes sense
[b]OUR PRODUCTS CURE CANCER[/b]*.
*no they don't
toddtroll3
OUR PRODUCTS CURE CANCER*.
*no they don't "
According to you only Microsoft products have that magical power.
really?
you make it sound like they only made a profit because of this... like no one ever bought an iPad 1 or iPad 2... it wasn't until they said 4G! now they are actually selling? Apple hasn't done anything wrong just because a few people who started this fight were not smart enough to understand what was going on.
huh?
How was this a "win" for Apple in any way shape or form of the term? They got caught trying to deceive customers, backed off, and still face false advertising suits. If anything this hurts them. This proves they where wrong, and in court would be used against them.
It DOES hurt Apple.
For any company to start losing their customers trust, is very expensive in the long run.
It is the kind of thing that tends to increase by itself, once it is started.
To rebuild trust is VERY costly.
still arrogant...
A more accurate description would be. .."it's not currently compatible with Australian 4G networks".
See the difference. It's not like Australia should change their 4G frequency allocation. (which is likely to be more of a world standard than is used in the U.S.)
It may be subtle, but very Apple.
Wow, I missed that above
Quit lying Apple
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