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UK cable television provider mistakenly censors Charles D**kens

By | December 19, 2011, 2:06pm PST

Summary: An “overzealous profanity checker” was to blame for one of the UK’s largest cable television company’s blocking of certain words, like Charles Dickens and soccer club Arsenal.

Anyone wanting to watch the Manchester City vs. A**senal match might have been confused as to why one of the soccer clubs’ name was censored by a UK television and radio provider.

Meanwhile, those in the Christmas spirit were equally confused as to why Charles D**kens’ name was asterisked out on the TV programme guide. Anyone wanting to tune into a Hitchc**k classic were also hit by the problem.

Why? Because of an “overzealous profanity checker”.

Virgin Media customers in the UK were confused as to why swear-words within ordinary words, from Dickens to Hancock, were filled with asterisks on the television guide.

The UK broadband and cable television giant explained to the Financial Times’ Tim Bradshaw that the profanity checker “took offence at certain programme titles”, adding: “The altered titles have been swiftly an*lysed and we’re fixing any remaining glitches”.

Of course, the asterisks in its statement was wholly intentional.

I imagine people from Sc**thorpe were furious.

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Topics

Zack Whittaker, a criminologist who studied at the University of Kent, Canterbury, is a journalist, writer and broadcaster.

Disclosure

Zack Whittaker

I worked briefly with Microsoft UK in 2006 but no longer have any connection with the company. Regardless, I remain impartial and unbiased in my views.

I don't hold any stock or shares, investments or industrial secrets in any company, but have signed confidentiality agreements with a number of UK and U.S. organisations, whose names I am not at liberty to disclose.

I was involved with Kent Union, the University of Kent's student union, undertaking voluntary, non-salaried, elected positions between early 2009 and mid-2010.

No other company, body, government department, non-governmental organisation or third sector organisation employs me or pays me a salary in any capacity whatsoever.

As a freelance journalist, whenever expenses are given and taken by a company that is not CBS Interactive, these will be disclosed in each relevant post to ensure transparency.

I currently work with a UK law enforcement unit. Details of which are restricted, but this is an entirely separate position which bears no connection to other work.

(Updated: 23rd October 2011)

Biography

Zack Whittaker

Zack Whittaker, criminologist who studied at the University of Kent, UK, is a journalist, writer and broadcaster.

After studying criminology at university, though still in his early-20's, he has already had a series unconventional work and voluntary positions. He has worked with researchers studying neurological illnesses like Tourette's syndrome (which he suffers from), has given lectures on the nature of disabilities in the public community, and occasionally ends up speaking on television and radio discussing the events of the day.

He first had academic work published at the age of 22, then still an undergraduate, and has been cited by a wide range of publications: from the Huffington Post, Business Insider, AllThingsDigital, The Atlantic Wire and CBS News.

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RE: UK cable television provider mistakenly censors Charles D**kens
Third of Five 22nd Dec
@johnfenjackson@... I doubt it's anything that severe; it's probably just an overzealous filter. It happens sometimes when they just look for the combination of letters that would make up a particular "bad word" or ethnic slur, without paying any mind to the context therein. It's probably a simple matter of changing the string(s) they search for in the "if-else if" statement they probably use.
Thanks Jack ... Needed a chuckle ...
Doesn't surprise me; I've seen some sites like Fark and Cracked whose commenting sections' filters just look for a string of text, resulting in some stuff like "h**ogenized" or "Ridd**k" because it looks for a specific grouping of characters, and once it finds the grouping, it does its magic regardless of the context.
0 Votes
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The dangers of bad automation
John L. Ries 19th Dec
This looks a lot more like incompetence than it does like excess zeal. Maybe there should have been some spaces in the regular expressions.
0 Votes
+ -
I expect its down to ...
johnfenjackson@... 20th Dec
... a WAN kernel error in the datacentre.
@johnfenjackson@... I doubt it's anything that severe; it's probably just an overzealous filter. It happens sometimes when they just look for the combination of letters that would make up a particular "bad word" or ethnic slur, without paying any mind to the context therein. It's probably a simple matter of changing the string(s) they search for in the "if-else if" statement they probably use.
0 Votes
+ -
I expect its down to ...
johnfenjackson@... Updated - 20th Dec
NT
I think the main problem is that you Brits just love to be ruled. Hence your national anthem.

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