Net Neutrality Update: Craigslist, Authentium and Cox

Net Neutrality Update: Craigslist, Authentium and Cox

Summary: Craig Newmark has posted an update on the Authentium/Cox craigslist blocking situation, here is a copy:Folks, first, sorry for taking so long for this update, but I wanted to give the Authentium folks to today to respond; that didn't happen, and I guess we've waited long enough.We heard about this problem in February, and folks on our tech team tried calling Authentium, but no one would pick up the phone.

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TOPICS: CXO
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Craig Newmark has posted an update on the Authentium/Cox craigslist blocking situation, here is a copy:

Folks, first, sorry for taking so long for this update, but I wanted to give the Authentium folks to today to respond; that didn't happen, and I guess we've waited long enough.

We heard about this problem in February, and folks on our tech team tried calling Authentium, but no one would pick up the phone. I found a way to contact them, and they admitted that it was a bug in their firewall system. They did spend some time describing it in detail, which I appreciate, and they let me know a fix would be found soon. That was in February.

After waiting a while, they ceased responding to phone calls and emails.

However, after news started appearing on this, I was contacted by them again, last week. They restated that it was their problem, and they'd be shipping a fix to Cox in August; no assurance that it would actually be sent to customers in a proactive manner.

I asked: why did it take so long?, why were my calls and emails unanswered? how will this be fixed in the field? That was five days ago. The details are here

First, I want to thank members of the Cox abuse team, I've worked with some myself to go after bad guys. I honestly have no idea as to the role of Cox management in this.

I guess I'm real disappointed in Authentium, it's taking an extraordinary amount of time to fix this. As you see, it'll take at least six months to just start to deploy the fix.

Craig Newmark

UPDATE John Sharp, Founder & CEO, Authentium TALKS BACK:"We spoke to Craig via phone last week." For more on the technical details of this, please browse to the Craigslist link at www.authentium.com/support/ or contact your Authentium service provider partner support center.

Topic: CXO

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3 comments
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  • Bull sh*t.

    Authentium issued a patch to correc their problem with Craig's List within days of being informed of the problem.

    The problem, by the way, is caused by Craig's List setting a TCP Window Size of 0, and then changing it. Authentium's personal firewall software - it runs on your PC, not in the Cox network - didn't react to the change quickly enough.

    The real question is why Craig's List does what it does, and hasn't been fixed MONTHS AFTER AUTHENTIUM ISSUED A PATCH TO GIVE CRAIGS LIST THE SPECIAL TREATMENT IT DEMANDS.
    richardbennett
  • We spoke to Craig via phone last week

    Re Craig's post today, in which he says - "I wanted to give the Authentium folks to today to respond; that didn't happen, and I guess we've waited long enough."

    This isn't accurate. Three business days ago (i.e. last week), Ray Dickenson, our head of products, initiated a phone call to Craig - at his offices - and spoke with Craig directly. During that call, Ray shared with Craig the following information:

    1. The technical issue caused by the conflict between Craigslist servers and the Authentium firewall is fully resolved, and was resolved back in March. The beta fix was made available to all customers at that time. It was made available through their support organizations to every subscriber requesting it. This is normal procedure for our beta software releases.

    2. In terms of our responsiveness, Authentium reacted immediately upon hearing about the issue by calling Craig. Upon understanding the issue, we acted immediately to resolve it. We posted a fix within days of its emergence in February. The fix has been available ever since.

    3. Regarding release dates, this fix involved rewriting of a core system-level component. Our process for releasing these kind of components is very strict - the final version enters GA only after the completion of several cycles of QA testing on the next full version release of our security suite, and beta release testing. This practice is followed by most, if not all, system-level software developers.

    As I've said before in other posts, we have no ax to grind here - this isn't a story about net neutrality - it is basically a story about different approaches to handling data.

    For more on the technical details of this, please browse to the Craigslist link at www.authentium.com/support/ or contact your Authentium service provider partner support center.

    Thank you,

    John Sharp
    Founder & CEO
    Authentium
    jsharp_blog
  • Re: Craigslist

    http://www.analogstereo.com/nissan_owners_manual.htm
    hol_forum@...