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April deadlines loom for Windows XP, Office 2003 product support

By | March 25, 2009, 9:19am PDT

Summary: Next month marks the deadlines for support — in some cases, free support, in other cases, paid — for a handful of older Microsoft Windows and Office products.

Next month marks the deadlines for support — in some cases, free support, in other cases, paid — for a handful of older Microsoft Windows and Office products.

Microsoft is ending mainstream (free) support for Windows XP Home and Professional, as well as for its Office 2003 suite, on April 14, 2009. It also is “retiring” Windows Server 2003 Service Pack 1 (SP1), meaning it will no longer provide support for that four-year-old release.

Microsoft is offering paid, extended support for XP Professional users (who also have Software Assurance licensing contracts) until April 8, 2014. It also will provide paid, extended support for Office 2003 through August 4, 2012.

(Microsoft continues to provide free security-specific fixes to customers for its products, even if they don’t pony up for “Extended Hotfix” support until the extended support date is reached.)

In case you’re wondering about support deadlines for other Windows and Office products, here are a few of the key ones.

(Note: I’ve done my best to try to calculate some of the more cryptically-worded deadlines here; if you see any mistakes, let me know.):

Windows 2000: Free support ended June 30, 2005; paid support ends on July 13, 2010. Service Pack 3 was retired on June 30, 2005. No more SPs planned.

Windows XP SP2: Service pack will be retired on July 13, 2010.

Windows XP SP3: Service pack due to be retired two years after SP4 (if there is one) releases or in  April 2014, whichever comes first.

Windows Vista Business: Free support ends on April 10, 2012; paid support ends on April 11, 2017.

Windows Vista SP1: Service pack will be retired two years after the release of SP2 (which is expected in April 2009), so likely in April 2011 (?).

Office 2003 SP3: Service pack will be retired one year after SP4 (if there is one, which is doubtful) is released or in August 2014, whichever comes first.

Office 2007: Free support ends on April 10, 2012; paid support ends on April 11, 2017.

Office 2007 SP1: Service pack will be retired a year after SP2 debuts, so likely in April 2010 (?).

Windows Server 2008: Free support ends September 7, 2013; paid support ends October 7, 2018.

April is also the rumored due date for the final Vista SP2 and Office 2007 SP2 updates. The support clock starts ticking on those once they are released to manufacturing.

Among the new features slated for Office 2007 SP2 are previously announced file-format changes — specifically support for Open Document Format (ODF), Microsoft’s own XML Paper Specfication (XPS) and PDF. SP2 also is expected add improvements to Outlook calendaring reliability and improved Outlook performance overall; improvements to Excel’s charting mechanism; the ability for Visio to export UML models to an XML file compliant with the XMI standard; and an uninstall tool for Office client service packs.

Vista SP2 is anticipated to include a new capability for recording data on to Blu-Ray media natively in Windows Vista; the addition of Windows Connect Now for simpler wifi configuration; fixes for DRM issues from WMP upgrades; the Vista Feature Pack for Wireless; functionality for reducing resources required for sidebar gadgets; and more.

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Topics

Microsoft Office 2007, Microsoft Windows XP, Service Pack 2, Microsoft Office 2003, Microsoft Windows Vista, Service Pack, April, Vista SP2, Microsoft Windows XP Service Pack 2, Microsoft Windows, Microsoft Office, Operating Systems, Software, Office Suites, Mary Jo Foley

Mary Jo has covered the tech industry for more than 25 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

Disclosure

Mary-Jo Foley

Freelance journalist/blogger Mary Jo Foley has nothing to disclose. WYSIWYG (what you see is what you get). I do not own Microsoft stock or stock in any of its partners or competitors. I have no business ventures that are sponsored by/funded by Microsoft or any of its partners or competitors.

Biography

Mary-Jo Foley

Mary Jo Foley has covered the tech industry for 25 years for a variety of publications, including ZDNet, eWeek and Baseline. She has kept close tabs on Microsoft strategy, products and technologies for the past 10 years. In the late 1990s, she penned the award-winning "At The Evil Empire" column for ZDNet, and more recently the Microsoft Watch blog for Ziff Davis.

Got a tip? Send her an email with your rants, rumors, tips and tattles. Confidentiality guaranteed.

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RE: April deadlines loom for Windows XP, Office 2003 product support
dsfwrryd46-24353612760920570158307955770689 11th Nov
urubla,good post!
View in thread
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Editor
Message has been deleted.
David Grober Updated - 25th Mar 2009
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Exactly what I was thinking
ThePrairiePrankster 25th Mar 2009
wink
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One item is staggering.
TripleII-21189418044173169409978279405827 25th Mar 2009
All the other EOL products, that's fine, however, Microsoft should be, literally ashamed AND shamed into forced support for XP home for AT LEAST the next 3-4 years. It's disgusting that they entice and used XP Home as a beachhead and now throw those millions of people to the lions.

http://www.amazon.com/Acer-AOA150-1447-8-9-Inch-Processor-Sapphire/dp/B001EYV9TM/ref=pd_bbs_1?ie=UTF8&s=electronics&qid=1238011504&sr=8-1
Acer Aspire One AOA150-1447 8.9-Inch Netbook (1.6 GHz Intel Atom N270 Processor, 1 GB RAM, 160 GB Hard Drive, XP Home, 6 Cell Battery) Sapphire Blue

That's why I said that MS didn't respect consumers originally when XP Home was offered (bite the bullet, MAKE Vista work) and now at the backend, non savvy customers will be hosed again.

It speaks volumes that post April 2009, when support is over, it will still be the "recommended OS" for netbooks.

TripleII
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You seem to forget one blantantly obvious point...
MyBlueRex 25th Mar 2009
Its NOT Microsoft that makes the ACER Aspire
One PC... OR ANY PC.

The manufacturers are the ones that CHOOSE to
put XP Home onto a PC.

Don't blame Microsoft for this, it is
DEFINITELY NOT their doing.

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not exatly
ca1ic0cat 26th Mar 2009
The manufacturers put XP on PCs because that is what the customers want. Vista is such a pig compared to XP that the customers revolted. IMHO, until MS offers a decent alternative to XP that people WANT on their new PC they ought to support XP. If they don't then it proves the point that MS doesn't give a damn about their customers.

Makes you want to pay that $500 premium for an Apple, doesn't it?
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Microsoft doesn't support the OEM version anyway
WiredGuy 26th Mar 2009
If Windows XP came already installed on your new computer, the manufacturer supports it, Microsoft doesn't and never has. PC manufacturer's will still support XP Home (and Pro) for years to come - it is, after all, the most widely used version of the Windows OS.

Microsoft will continue to release patches for security issues for XP for several years and kudos for to them for that service.

I ask you, when was the last time you called Microsoft for help with XP? For the vast majority of you, the answer is "never". The end of mainstream support for XP will come and go, and almost no one will even notice.
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Definitively true!..
JCitizen 27th Mar 2009
nt
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So.. who cares?
erik.t 30th Mar 2009
You are definitively right with you remark about calling support. "If it ain't broken, don't fix it!".
I remember calling MS Support once with an issue in a sound driver that did not work after SP2 was installed. With their assistance I was able to repair it. That has been the only time I ever called them. So as long as necessary security fixes are distributed, I don't care what the support status is.
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No problem, those users can always install Linux and enjoy
InAction Man 26th Mar 2009
a decent OS for the first time in their lives.

I think this is very good.
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LOL
jacob@... 26th Mar 2009
Easy to say, hard to work out for common user, come on!
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Linux Option....
thewahoo76@... 26th Mar 2009
Yes, it will be hard for some to switch to a Linux Distribution... but, for me, I can't afford to buy a more powerful computer to run another MS bloat product. When I decide that I shouldn't or can't run XP on my computers... I will convert them over to Linux...
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Problem with Linux Apostles
Too Old For IT 26th Mar 2009
... especially in enterprise deployment teams.

1) Which of the several hundred Linux distros should you select for the enterprise/

2) Where do you find the money for training on the new OS?

3) All the squawking about "Linux on the desktop!! Linux on the desktop!!" instead of doing the deployment they were contracted to do.
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problems with your argument
tmsbrdrs 26th Mar 2009
1) You choose the distro that has the support and options that you need. For many, that comes from Red Hat. There's also Ubuntu which offers its own paid support option and which will soon include tools to build an in-house Cloud system in order to run thin clients, meaning lesser hardware for the workers with more ability to do the job.

2) Old argument. Vista is different enough than XP that it will require more training for enough workers to push the cost up higher than a switch to Linux, especially one of the easier to use distros for new users.

3) If someone doesn't do the job, fire that person and bring in someone else who will. Stop complaining about the actions of others and start doing something about it.
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RE:Problem with Linux Apostles
richdave Updated - 26th Mar 2009
>>>...1) Which of the several hundred Linux distros should you select for the enterprise/... ...2) Where do you find the money for training on the new OS?...

Two things to keep in mind here are that (1) Any company wide training costs are a one time expense and (2) Savings on per desktop licensing and reduced need for technical support will allow the enterprise to not only cover the cost of training but to also save on support staff. It takes a lot less manpower to keep Linux running smoothly.
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Linux makes me appreciate Windows
touchScreen 27th Mar 2009
I must confess that although I love Linux and am still learning it, using Linux made me appreciate Windows.

I was always so critical of Windows until I met Linux. Tarballs, glibs, gstreamers, stange errors and thousands of other codes to run for a simple things like playing a DVD.

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Not my experience with Ubuntu, I insert the DVD and watch it play
InAction Man 27th Mar 2009
That's all that there is to it really!
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I tried that
TheGooch1 20th Apr 2009
The kernel panic'ed during startup and spit out a lot of information that didn't point to the root cause of the problem.

Grrrrrr...
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RE:Linux makes me appreciate Windows
richdave Updated - 27th Mar 2009
>>>...I was always so critical of Windows until I met Linux. Tarballs, glibs, gstreamers, stange errors and thousands of other codes to run for a simple things like playing a DVD...

This post clearly identifies the author as an idiot or a liar. Consider if the author believes what is posted. Undeniably an idiot. If the author knows it to be false, clearly a liar. The puzzle is which? Does stating the obvious fall in the realm of "personal attack"
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Don't be so sure. He is in the process of learning and
hkommedal 27th Mar 2009
he/she could have been given incorrect advice. That could easily result in going about things the wrong way.
If using f.ex. Ubuntu or Suse and received instruction valid for Slackware, anyone in the process of learning Linux can get the hard way in, when there is a much easier way.
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RE:Don't be so sure. He is in the process of learning and
richdave 28th Mar 2009
>>>...he/she could have been given incorrect advice...

Well, install Ubuntu, remove install disk, insert DVD, sit back, relax, and enjoy. What is so tough about that?
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Medibuntu
Tom6 5th Oct 2009
On a fresh install of Ubuntu simply run through
https://help.ubuntu.com/community/Medibuntu
You don't even need to read or understand it. Just copy&paste the bits relevant to your set-up.
Hope this help! happy
Good luck and regards from
Tom happy
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It's practicality, not religion
rcfoulk@... 27th Mar 2009
1. While there are many distributions of Linux there is really only a handful that most business users would consider so the decision process isn?t that daunting.

2. As for training, since MS has so dramatically screwed around with the UI the same training issue applies equally to either Vista or Win7 as well as Linux. That fact in addition to considerable cost savings is why we are warming to Open Source for some of our SMB clients. The same applies to Office post 2003. Most all clients are still using 2003 and when they need to change, and service expiration is not a sufficiently compelling reason to change, we will move most to Open Office and only use Outlook for connecting to Exchange. Saves money, training and yields better performance on old hardware.

3. We have been a totally MS shop since Novell fell off the rails. We are most certainly NOT Linux fanboys. What we do offer our clients are solutions that solve their business problems for the least amount of money. Microsoft solutions over the last several years have moved away along many dimensions from being the better solution. This isn?t religion, it?s hard-nosed practicality.

Microsoft has obsessed on sizzle and eye candy at the expense of real features that are worth the money. What about an advanced, self-healing file system and other MEANINGFUL enhancements that would have real value? Not there. And don?t give me the too well worn ?better security? argument. Any worthwhile installation already has both hardware and software solutions that will be more trustworthy than anything MS will ever include in an OS.
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Linux for ever?
gunnarh 27th Mar 2009
I might be a bit uneducated on this: How long time do you have free support on linux systems? Would you ever use a linux system from 2003 anymore and would you expect to be able to upgrade it until 2012?
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RE:Linux for ever?
richdave 27th Mar 2009
Well, yeah! Several mainstream distros have rolling releases. Always up to date, always current. Most of the others have release cycles which vary from 6 months to 2 years. As for support, there are several options. Online support via user forums or Usenet and paid support. Paid support is very, very good in Linux.
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A specific example
herenvardo 27th Mar 2009
Ubuntu:
-> Releases a new "version" every 6 months
-> Each version has at least 18 months of support and updates.
-> Every two years, a release is labelled "Long Term Support" and is suported/updated for 3 years, instead of the usual 3 months.
-> Replacing an up to date install with the next version translates to only minor changes on the user-end, so no retraining is needed.

In summary, keeping an Ubuntu distro up to date gives you everlasting support, smooth OS evolution, and no need to re-train.

In the case of Windows, each new version focus more in eyecandy and trivial stuff rather than actual functionality (that's an obvious, and even justified, marketing strategy, since this is what the user sees). This translates in considerable re-training costs on each version, for little, if any, benefit (even if new versions include some functionality, it needs to be checked on a case-by-case basis to know if that's litle or no benefit).

The real issue with Linux:
People (non-power users) began hearing about Linux more 10 years ago. The few people that tried it found a quite user-unfriendly, power-user-oriented system that they couldn't understand nor handle. They were scared off from Linux, and they scared off their friends, colleagues, and relatives when sharing their experiences.
People who got scared with these issues are still scared today. Even too scared to try Linux again and find out that most of these issues have been addressed over time: nowadays, someone who uses a PC for the first time would have with a recent Linux distro an experience at least as good as they would with a Windows XP or Vista (actually, Vista's over-paranoid authorization requests could easily turn the balance in favor of Linux).
As long as people is so scared, they don't even realize that, for many distros, you can get a CD shipped to your home for free which allows you to boot from the CD, try it and, if you like it, install it on your computer.

In summary: the issue with Linux is that people tried to approach Linux before it was ready for them, and most people are still too scared from the bad experiences back then to find out that Linux is now ready for them.

Anyway, that's just my opinion.
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SO Not
jkratzer3 27th Mar 2009
All I can say is that my 77-year-old Dad was able to sit down in front of the PC I gave him 11 years ago, fire it up with Win98 on it, and run. When I set him up with the second one with Win2K, same thing. When I upgraded him to the third one for his 81st birthday to a WinXP box, he sat there and was running a DVD movie in one window, surfing (yeah, slowly, because it was a dial-up modem) in a second one, and playing Solitaire in a third window, all at the same time!
And I hadn't told him ONE DAMN THING! Surprised even me - and I've been doing this stuff for almost 30 years now!
DON'T tell ME how easy Linux is and how DIFFICULT Windows is. LINDOWS might be easy, but it's no easier than WinXP - and unless I've been misled, it STILL has to install OVER a Linux substructure, which means Linux is running underneath; Lindows is a shell, like Windows 3.1 used to be!
Or has Lindows, or Ubuntu, or some OTHER FLAVOR of Linux actually come into the late 20th Century by now?
Sorry, I'll stick with what works. MS might be the House that Greed Built, but the darned house is FINALLY back on solid Concrete!
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Lindows???? No wonder you failed.
InAction Man Updated - 27th Mar 2009
Hellooo, this is the 21 st Century! You really should try something that is less than 5 years old. Truth is you don't know jack about Linux.


It's time to sharpen your skills man.
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Take it easy now. He tried Lindows 5 years ago? and he did
hkommedal 27th Mar 2009
not like it at all.
That means that he DOES know something about a 5 years old Lindows installation, but not much about a more up to date user friendly distro.
That experience with Lindows may have p....d him off more than enough to keep him from trying for a LONG time.
A bad experience is a strong show-stopper.
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No need to!
erik.t 30th Mar 2009
They may stop support, but that does not mean that XP stops working! It is reasonably stable for a desktop environment. So, keep your hands of and it will continue to work for another decade at least!
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ROFL
TheGooch1 1st Apr 2009
That was as funny as hell. Thank you for bringing some levity to this thread.
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Microcrap's forced obsolescence is disgusting
binstock@... 26th Mar 2009
Microsoft's attitude in pushing Vista was a blessing. I purchased a Linux netbook (Asus 701) and realized how well its OS served my needs (medical research, the writing of articles and book chapters). I progressed to the Asus 901 and converted it from Xandros to Hardy Heron - an excellent tool that's completely MS-free. More recently I obtained a HP Mini 1000 Mi, wiped its HD and installed Hardy Heron Unbuntu. I'm very happy to have learned how to have MS-free, non-Apple computers. As of this writing, I'm keeping my XP computers because Photoshop has more tools I want than does gimp, but gimp keeps improving, so there's hope...
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Their their planned obsolescence tactics are coming to an end
InAction Man 26th Mar 2009
Stuck between a wall and a hard place Micro MacroCrap is starting to feel the consequences of their actions.
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It does not hurt too much to use the companys proper name.
hkommedal 27th Mar 2009
No matter how much you may dislike it, it is in a way insulting to people that uses MS's products out of choice or are forced/pressed to use them.
Insulting people that are "guilty" only of using an MS product, is not a good idea.
All that is achieved by that is a hostile attitude to whatever else you are saying.
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Too Big to Fail...
Patrick O'Bryan Jr. 26th Mar 2009
Awesome comment!!!
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RE: April deadlines loom for Windows XP, Office 2003 product support
RedsReboot-22599354177376338262696428243341 25th Mar 2009
Ha Ha! I actually have an AA1, but the first thing I did was change my OS. It's almost understandable that they would cut Home's support though because they are almost giving it away on the netbooks.
Having done A LOT of IT Tech support, I know there are countless people out there who really have no clue and would seriously need someone to hold their hand. Aside from not getting patches and updates, what's the big deal?
Considering hackers/virus writers go for the most popular = profitable system and Microsofts "force the new OS on them for $$" policy. Why care if they drop the support?
It shouldn't be security patching concerns if hackers don't care anymore. Compatibility with new software? If the OS is still used after that long, it's probably setup with the needed sofware for its purpose and that's all the PC is used for.
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I think was reply to me, made my point.
TripleII-21189418044173169409978279405827 Updated - 25th Mar 2009
I have one too, changed from Linpus to other OS after 10 minute check it out session.

Considering hackers/virus writers go for the most popular = profitable

XP still holds the vast majority of marketshare, and it is flimsy, so it will be a target for many many years to come.

it's probably setup with the needed sofware for its purpose and that's all the PC is used for.

It hasn't happened yet, but no netbooks are actually useful out of the box with Windows. You have to start the scour the internet search for software process/install all your own. That said, selling an OS right up to, after EOL, and probably up until middle of next year (I don't believe MS will be able to wholesale force OEMs to drop XP, there will be transition) is , imo, putting corporate over concern for the end customer.

It shouldn't really matter whether they made $10 or $100 off it, they offer it mainstream, normal rules should apply.

TripleII
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April Deadlines
champ222 27th Mar 2009
I really think Microsoft should really look at the customer views, people of the home user and company uses cannot afford to buy new versions of operating systems and new versions of office.
I feel instead of steaming ahead with new versions they should make more patches to bring old versions up to new versions compatibility. I am getting a feeling that Microsoft have forgotten the users that keeped them going and are plowing ahead regardless, i think this will be there undoing. Microsoft i know you want to make money but why screw the customers. It's like bitting the hand that feeds you.
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RE: April deadlines loom for Windows XP, Office 2003 product support
capt-marcus@... 25th Mar 2009
considering that XP pro is the best Microsoft as every produced and that millions of fans of this OS refuse to go to Vista.would it not be in microsoft's best interest to keep supporting it until the nest Operating system comes out. If there are no more updates for XP then I guess I will be joining the legions of expc users and switch to Apple. As for office the same thing goes I have mastered it now and you wont to take it away..
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It's likely Server 2003 SP2 and XP64 will be up soon
Custard_over_2x_Pie 25th Mar 2009
Strangely, the support site doesn't provide a concrete date for SP2 on those two OSes.

If my memory is correct, it must be approaching 18months since I downloaded SP2 for Svr2K3/XP64.

So. Will support end this year or next?
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That will be in 2010.
jlandheer 26th Mar 2009
Free support ends on July 13th, 2010. SP2 Supports end on 2 years after release of SP3 or July 14th 2015, whichever comes first.
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"Support" Deadline?
Cheval 25th Mar 2009
What's the point of a dead line when there are known bugs in Office 2003 and Office 2007, but not want to do the work to fix them. Yes, it costs to diagnose precisely, but that's what support is. If you don't have premium support, you're nothing but a pain.

Try a label or text box in Access using vertical text. It might work for you, if not; so sorry. Try another video card/driver/font combination.
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When There's a Newer Version...
MichP 25th Mar 2009
Office 2007 is the replacement for Office 2003 (and all other earlier versions of Office). Are you expecting support for an obsolete product? Yes, Microsoft is the one who made it obsolete by their new release, but isn't that the way any software works? Even open source projects stop making changes to older versions at some point, and it's not because they're perfect.
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RE: April deadlines loom for Windows XP, Office 2003 product support
Wildfire365@... 25th Mar 2009
I don't know but it seems like Micosoft can't fix the stuff they make so they are doing away with most of the stuff. I mean look already talking about stopping support on a system that was shoved onto everyone that is not as good as they say. Seems like they are just getting lazy or just trying to waste peoples money. I guess thats way Linux is out more trying to take over for Microsoft's Lazyness or screw ups.
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cut support for a system thats still sold?
usedpants@... Updated - 25th Mar 2009
So, what i would like to know is, How can they stop support for an OS that they are still charging comsumers for? I mean my brother just bought a laptop with XP Pro about a week ago. I am having issues on my eee that everytime i reinstall, i have to call microsoft to get a new key or get the validation code. Does that mean that if my system crashes, i will no longer be able to reinstall windows xp pro without a 30 day limitation because i cannot activate?
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Ghost your HD
hasta la Vista, bah-bie 27th Mar 2009
After you do a fresh install, use Ghost or Acronis and burn a blank DVD of it and save the disc for safe-keeping.

Then if something goes wrong, you can reinstall it without any keys, although you'll have to download new patches and software upgrades that have been released since the image was burned.
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For Office...
melekali 25th Mar 2009
...when support ends, I'll just switch to OpenOffice and skip the MS BS...
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OpenOffice....
usedpants@... 25th Mar 2009
I JUST downloaded OpenOffice today because it's free and works just as good. That's a good call on your part!
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Flushed it two weeks ago...
Mike (not Cox) 26th Mar 2009
After using OpenOffice for several years, I got rid of it a couple of weeks ago. The 3.0+ versions have been nothing but trouble, often leaving "dormant" processes that sucked up 50-70% of the CPU.

Our work license allows us to use Office 2007 at home, so it's free to me anyway. And it has a grammar checker that works (finally), which helps when I'm proofreading stuff sent to me for publishing.
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OOo works good on my Vista x64...
JCitizen 5th Apr 2009
no worries mate!
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It's not good on W2K
IT_User 6th Apr 2009
Actually broke the file associations. My son helping long distance, dug through the messages - apparently 3.0.1 or whatever, released immediately, fixed XP and Vista, but not 2K and earlier. I found that backup to d: left residual 2.x versions, so I've reverted to this for click on icons or attachment - a hybrid approach.

My view, 3.0 rushed to market.
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RE: April deadlines loom for Windows XP, Office 2003 product support
dsfwrryd46-24353612760920570158307955770689 11th Nov
urubla,good post!

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