Microsoft’s hosted suite of enterprise applications — the Business Productivity Online Suite (BPOS) went down for 90 minutes on September 3 for a number of customers in North America.
This is the second BPOS outage reported in the past month. The previous one hit on August 23, and like today’s, was attributed to an unspecified networking issue.
Microsoft Most Valuable Professional and co-founder of InterKnowlogy Tim Huckaby alerted me to today’s outage via a Facebook status update.
“I made it to 40!…and i cannot tell you how frustrating this is…My InterKnowlogy Exchange Account on Microsoft BPOS has been down 40+ hours. This calamity combined with the last one in July brings my “Uptime” ptcg in the 5 months my Email has been hosted in Microsoft Hosted Services down to 98.0747%.”
BPOS is a Microsoft-hosted bundle of Exchange Online, SharePoint Online, Communications Online and Live Meeting. There are dedicated, shared (multi-tenant) and government versions of the suite. Microsoft is working to update the BPOS bundle with the latest versions of these various point products, something that will happen over the next few months.
Microsoft touts service level agreement (SLA) guarantees of 99.9 percent for its Online services (of which BPOS is a key component). If Microsoft falls short of that mark, a spokesperson recently told me, the company “give(s) customers money back.” The spokesperson also told me that Microsoft considers “any service issue as downtime,” but said (as of June 2010) that “Microsoft Online Services have averaged 99.9% or better uptime since the start of this year.”
Microsoft confirmed today’s outage when I asked.
“This morning, beginning at roughly 10 AM eastern, some customers in North America began experiencing intermittent access to our data center. We identified a network issue as the source, and the issue was resolved roughly 90 minutes later. During the duration of the issue, customers may have experienced intermittent access to services,” a different spokesperson told me. “Customers received regular updates on the issue via our normal communication channels. We apologize for any inconvenience the issue may have caused our customers,” he added.
The spokesperson also said that Huckaby’s 40-hour-plus reported downtime was specific to his account and escalated prior to my inquiry.
Update: Huckaby confirmed his account was fixed as of September 3. “To Microsoft’s defense, it’s not like mine or anyone else’s email bounced. That will never happen,” said Huckaby, who also is a member of the Microsoft Regional Director program. “They are completely fault tolerant there…which you would expect / demand. When I did finally get connectivity to my mailbox again, I got a deluge of 500+ emails. ”
Yes, all online services experience periodic outages. But Microsoft and its competitors are pitching services like BPOS as ready for prime-time in the enterprise.
Any other BPOS users out there hit by today’s glitch?
