Microsoft caught flat-footed by Windows 7 download rush

By | April 30, 2009, 1:17pm PDT

On April 30, Microsoft was slated to make the Windows 7 Release Candidate (RC) available to testers with subscriptions to MSDN, TechBeta and TechNet. But just like happened with the Beta in January, demand overwhelmed the Microsoft infrastructure.

As my ZDNet blogging colleague Ed Bott discovered, a SQL server database glitch was behind the meltdown. Bott said Microsoft fixed the problem after a couple of  hours.

There are a few things to remember if you’re interested in testing out the RC, which is the one and only Microsoft plans to make public before it releases the product to manufacturing. Microsoft is encouraging testers to do a clean install (and not just install on top of the Beta) for best results (and so the company can get better feedback on the RC). There aren’t a lot of visible differences between the January Beta and this late April RC (unless you are a real UI geek). Most of the tweaks seem to be focused on bug fixes and performance issues.

And don’t forget, it’s not just the Windows 7 client RC that’s available for test. The RC of Windows Server 2008 R2, a k a Windows 7 Server, is also downloadable for MSDN and TechNet subscribers today. Also available to MSDN and TechNet testers on April 30 (as a separate download) is the XP Mode and Virtual PC  add-ons for Windows 7.

Microsoft is slated to make the test build of all of these products available to the public on May 5, next Tuesday. Let’s see if the servers stay up then.

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Mary Jo has covered the tech industry for more than 25 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

Disclosure

Mary-Jo Foley

Freelance journalist/blogger Mary Jo Foley has nothing to disclose. WYSIWYG (what you see is what you get). I do not own Microsoft stock or stock in any of its partners or competitors. I have no business ventures that are sponsored by/funded by Microsoft or any of its partners or competitors.

Biography

Mary-Jo Foley

Mary Jo Foley has covered the tech industry for 25 years for a variety of publications, including ZDNet, eWeek and Baseline. She has kept close tabs on Microsoft strategy, products and technologies for the past 10 years. In the late 1990s, she penned the award-winning "At The Evil Empire" column for ZDNet, and more recently the Microsoft Watch blog for Ziff Davis.

Got a tip? Send her an email with your rants, rumors, tips and tattles. Confidentiality guaranteed.

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RE: Microsoft caught flat-footed by Windows 7 download rush
dfwekrdfe21-24353591773875370058218281633688 Updated - 11th Nov
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0 Votes
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Hooray, the 4th article about Microsoft's download issue. Maybe ZDNet can post a few more. Any way you look at this it has to be good for Microsoft. They could not have anticipated this kind of demand for Windows 7. The mere fact that so many people are trying to connect and download speaks volumes about this product. Microsoft Windows 7 is already stirring up the industry and the internet and it hasn't even been released yet! Imagine the rush when it does get released.
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Microsoft planned this.
bjbrock 30th Apr 2009
It's great publicity. Just like all of the leaked info.
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For a minute there LD.
kozmcrae 30th Apr 2009
I thought I was in agreement with you. Then I realized you were serious.
Are you sure, that Microsoft is urging the beta testers to do only a clean install? Not necesarily. They also want us to upgrade from Vista, to test the upgrade functionality. But yes, not from Beta to RC. Here's the citation of the Engineering 7 blog you cite: "we want to encourage you to revert to a Vista image and upgrade OR to do a clean install, rather than upgrade the existing Beta"
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Windows 7 beta, Vista RC, Vista Beta... All of these they had issues trying to "Support the Demand" of beta testers. You would think that after the 5th attempt they would get a little smarter about these things, say like many linux distro's have several mirror sites, you would think that Microsoft in their holiness would put up some mirror sites. Linux at least has that much figured out....

I think that it is intentional to make people think that there really is this much demand... when really it is just M$ playin games...
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Debatable issue
seosamh_z 30th Apr 2009
..I think...

That's debatable.

HTH

Joe
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Mary, You Think That's Bad
itanalyst2@... 30th Apr 2009
Wait until the public RC download May 5...it's going to be a HUGE bottleneck.

I highly recommend you try and get a copy from a torrent site. I got RC1 last week from a torrent site and it only took me 2 hours to download it, my original beta key worked and it's supposed to be good until March '10....

Is it still going to apply that if you get a system after June 1 it will be a free upgrade to Windows 7? I'm holding off on a new office laptop until then if it is true.
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We never know when those servers will crash again, having an alternate distribution channel would come in handy.
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Doesn't inspire confidence in SQL Server
wheatberry 30th Apr 2009
The story that SQL Server took down the site does not
help M$ with their reputation for
reliability/scalability. And their fix is to keep
rebuilding the indexes. Microsoft wants us to believe
that their server software can scale up for Microsoft-
sized workloads, but there are still plenty of holes
in that story.
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Do they do this on purpose?
mlindl Updated - 30th Apr 2009
Maybe they do this to make news and make all you Windows
freaks think that the software is just as popular as ever and
wowie zowie, demand was so huge that not even MSFT could
manage the load.... must be great software!!!

MSFT is clearly a marketing-led company so I believe that
everything in a launch is carefully orchestrated for maximum
impact. Anything less from a company with so much in the
bank and laying people off would be unthinkable.
0 Votes
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NT
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This is not a big problem
betelgeuse68 30th Apr 2009
Using an "Anycast" strategy (Google it, first link),
Microsoft could easily have points of presence around
the globe to distribute demand globally. That or simply
have Akamai host the content. It's not like their
pockets are deep enough to pay someone else to worry
about a "one off" problem.

-M
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The problem had anything to do with the download
Martin_Australia 30th Apr 2009
Microsoft has one of the largest and best performing CDN's in the world. The crash had nothing to do with download servers. Like last time is was a problem with their registration application which is entirely different.

If there was no 'registration' component then there wouldn't have been any problems as the downloads from Microsoft are optimised around the world and they do already use Akamai.
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Got Mine Of Bit Torrent A Week Ago
itanalyst2@... 30th Apr 2009
No worries.
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They need to stop hyping Windows 7 and get all their bases cover first.


These dramatics over the breakdown of Microsoft's servers are wearing a little thin. The reporting a little too knee jerky. Notice I didn't say Microsoft manufactured a news event. No. I definitely did not say Microsoft manufactured this. Nope. But coming from a company where the marketing employees outnumber the coding employees 8 to 1, it wouldn't surprise me.
Well I think seriously here, they have been trying to figure out the hard way, ever since they cleared out their DC of all their UNIX servers, they found they can't handle their own mess they made...

*nix for life happy
Microsoft servers overwhelmed again? I know win7 is gonna be good but - do you get the feeling they're not trying to keep up with demand to make the product look more popular than apparently expected?
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Happens every time...
BitTwiddler 1st May 2009
And will happen every time in the future. They have proven incapable of fixing this...
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I was amazed it was so GOOD!!!
Narg 1st May 2009
I was able to start a download of W7 from the MSDN site within the first 2 hours of availability. AND, finish the download in a couple hours.

That's AAA performance IMHO.
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Does RC1 have Linksys wireless drivers?
CaptainLou 1st May 2009
The biggest reason I couldn't use the beta was the lack of wireless drivers. For some reason my wife doesn't like it when I string a cat-5 line across the floor and LinkSys didn't have any beta drivers that I could get to work...
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RE: Microsoft caught flat-footed by Windows 7 download rush
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RE: Microsoft caught flat-footed by Windows 7 download rush
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