Microsoft investigating Zune client 4.7 memory issues

Microsoft investigating Zune client 4.7 memory issues

Summary: Microsoft is looking into user reports of memory problems connected to its new Zune PC client 4.7 software update.

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Microsoft is looking into user reports of memory problems connected to its new Zune PC client 4.7 software update.

Microsoft delivered the Zune 4.7 release, which adds support for Windows Phone 7 devices and applications, on October 11.The Zune PC client is the vehicle via which Microsoft will deliver operating system and application updates to Zune media-player and Windows Phone 7 customers.

A number of users -- most of which seemed to be running 64-bit Windows 7 -- began reporting memory-usage problems, via the Zune Forums, shortly after downloads of the client began.

Some users wondered whether a memory leak might be at fault. User "Bleak OG" wrote:

"I installed the update. It was working fine for a while. Starting to notice the Zune software is using absurd amounts of memory now. I know it has always been pretty intensive program, but now it is much more than usual. The software is very unresponsive and using about 1.5 GB of RAM with no actions being performed. Seems to be a memory leak. The software just keeps using more and more memory. This is on Windows 7 64-Bit."

One Microsoft representative requested those still experiencing problems to send their Zune database files to him for further investigation. He explained that the database file is located under C:\Users\<username>\AppData\Local\Microsoft\Zune\ZuneStore.sdf (assuming you are using Vista or above and your system is located on C:). "Or you can use %LOCALAPPDATA%\Microsoft\Zune\ZuneStore.sdf," he said.

That Microsoft representative, "Rodrigo B." with the Zune product team, asked those with problems to "Please share the file via SkyDrive or similar and send me a private message with the file location."

A spokesperson told me on October 14 that Microsoft "is aware of the reports and are investigating the issue."

Some users are sharing potential Zune 4.7 memory-spike fixes among themselves in the Zune Forums.

Update: Chris Woodruff notes there also is a media-collection reset tool available for download from Microsoft which may fix users' memory issues with Zune 4.7.

Update No. 2: Microsoft is advising users experiencing the problem to try the media-collection reset tool that Woodruff mentioned. Here's the official word from a member of the Zune team, which Microsoft posted to the Zune forums late on October 15:

"The Zune team has been looking into the forum reports of high memory usage associated with our 4.7 update. The scope of the issue is impacting a limited number of users who have upgraded from earlier versions of the Zune software. A solution to this problem is to run the Zune Media Reset Tool which can be downloaded directly from Microsoft.com.

http://go.microsoft.com/?linkid=7912818

NOTE: As always, practice safe computing habits and please backup all of your music, videos, pictures, and Podcasts prior to running the tool on your PC."

Topics: Hardware, CXO, Microsoft, Operating Systems, Processors, Software, IT Employment, Windows

About

Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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15 comments
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  • This Must Be The Issue I'm Having

    I installed the 4.7 on my Windows 7 Pro x64 last night and was having issues with my computer becoming slow to the point of having to force restart it via the restart button. Maybe it only happens on a clean install because I updated to it from 4.5 before I reinstalled my Windows on the 11th and hadn't had a single issue with it.
    WixosTrix
  • Windows 7 Ultimate 64bit

    I've experienced no issues on my machine. I leave Zune 4.7 running all the time and use it quite frequently.

    Maybe it's because I have the Steve Ballmer Signature Edition :P
    ericesque
    • RE: Microsoft investigating Zune client 4.7 memory issues

      @ericesque
      <i>Maybe it's because I have the Steve Ballmer Signature Edition :P</i>
      I rather have Bill Gate's signature. Now, scuse me while I go puke.
      ZackCDLVI
  • Zune zzzzzzzzzzzzzzzzzzzzzzzzzz!

    Who cares...
    GoPower
    • RE: Microsoft investigating Zune client 4.7 memory issues

      @GoPower The 10 Windows Phone 7 fanboys seem to.
      nix_hed
    • Obviouslly, you care

      GoPower, as you took the time comment on it.
      :|
      Tim Cook
  • zune

    is amazing
    oneillwfx
  • RE: Microsoft investigating Zune client 4.7 memory issues

    Installed and ran the reset file and now I am a happy camper....went from over 160,000K in memory usage down to 75,000K after restarting the app! And that is the memory usage while my files are being reloaded into the Zune Software. I expect it to be a bit lower after that is done. Thank you for letting us know about this update. MS needs to get this out to its Zune Software users ASAP so they don't piss any addtional people off.
    brianm76
    • RE: Microsoft investigating Zune client 4.7 memory issues

      @brianm76 did you lose song files and/or song data like play counts? (im having the memory problem)
      egsigma
  • NY Times Reports Angry Mob of Zune Users Outside Ballmers House

    Reports say cops dispersed all three of them with pepper spray.
    cyberslammer
  • RE: Microsoft investigating Zune client 4.7 memory issues

    holy crap this is true
    the other day i opened zune software and itunes to compare and zune was just using up a crap load.

    ill be sending the file
    blackhawk556
  • RE: Microsoft investigating Zune client 4.7 memory issues

    I have this problem in all versions and its because of my integrated video card needing to upgrade :)
    sun.shine.boi49@...
  • RE: Microsoft investigating Zune client 4.7 memory issues

    I'm running 4.7 on Windows 7 Ultimate 64-bit with 4GB of RAM and haven't experienced any issues. It's working well for me.
    bleeman
  • RE: Microsoft investigating Zune client 4.7 memory issues

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