Microsoft makes CRM Online 2011 available worldwide

Microsoft makes CRM Online 2011 available worldwide

Summary: Microsoft is making the latest version of its hosted CRM offering available worldwide on January 17, three days ahead of the official "global launch" of its CRM 2011 product family.

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Microsoft is making the latest version of its hosted CRM offering available worldwide on January 17, three days ahead of the official "global launch" of its CRM 2011 product family.

Prior releases of Dynamics CRM were available only in North America. Dynamics CRM Online 2011 is available in the U.S., Canada and 40 other countries as of January 17. The on-premises and partner-hosted versions will be released to manufacturing on February 28, company officials said today. Volume licensees, TechNet and MSDN subscribers will be able to download it on that day.

Microsoft officials said 11,500 testers kicked the tires of the latest release of Dynamics CRM 2011.

CRM 2011, codenamed CRM 5,  will add a native Microsoft Outlook Client, an Office-like Ribbon and more user personalization options. It also will provide guided process dialogs, inline data visualizations, performance and goal management capabilities and real-time dashboards, company officials have said.

Microsoft will be offering its CRM Online 2011 service for a promotional introductory price of $34 per user per month, as company officials said last year.

Microsoft CRM rival Salesforce.com is in the midst of launching its Spring 2011 update of its Cloud 2 platform, the first of three platform updates planned for calendar 2011. The newest version of Salesforce's platform includes a number of Facebook- and Twitter-like features, including the use of @ mentions and hashtags, the ability to send Chatter invitations, and a "Like" button capability in users' feeds.

Topics: Software, Enterprise Software, Microsoft

About

Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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7 comments
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  • Still costs too much for SMB's

    Salesforce.com, and likewise Dynamics CRM, doesn't fit the SMB market. BCM does, but there isn't a hosted option for it. Azure is too expensive for it as well. I'd like to see more SMB offerings for Microsoft cloud services. Office 365 pricing for SMB's is a good start, but the "all in the cloud" mantra isn't a complete assessment of what's available for SMB's.

    Update: I remembered that someone told me once that Salesforce.com (or some kind of dedicated CRM/sales service like it) was about $99/user/mth for small volume licensing, which is JUST LUDICROUS! I was told that it would cost much less than that if I committed to 100 or more seats. Sales CRM services should cost LESS for smaller businesses, because their sales figures would be smaller and they need fewer features. Obviously someone in the Salesforce pricing team doesn't get how royalties and commissions work.
    Joe_Raby
    • RE: Microsoft makes CRM Online 2011 available worldwide

      @Joe_Raby

      I guess... but CRM is not cheap period. CRM software is and has been far more expensive before... just because SMB doesn't want to pay more then 9.99 per user per month doesn't mean it should get it at that price.

      Even if 9.99 pupm was possible, your going to find out that a lot more money needs to be spent to make these things work in your company. THat means consultants and Microsoft Patners selling 150per hour eating away at your bottom line.

      However if your not using CRM then your not really keeping track of your sales pipleline and making sure your sales people our doing all they can do.

      CRM is also known by another name. : That thing that makes sales people less important so you can fire their butt when they are not making you tons of money. Or Pink slip generator in short.

      My problem with CRM is the total lack of resources on the mobile market out right now. Sure you can CRM from your laptop but sales people want to CRM on their Ipad or phone.
      smcpartlin@...
  • RE: Microsoft makes CRM Online 2011 available worldwide

    These individual suites are still needed and do have room for improvement, but the giant leaps are going to come from the integration of the workflow betweeen different applications,employees,departments, and industries. This will have the work automatically routed,re-routed and also facilitated by collaborative tools with actual real time data being provided on every corporate document or application through object linking and embedding.

    The office would more or less be paperless with digital signatures and all, but one would still need printers for educational, promotional, legal, and maybe even some archival materials.
    Khushal69
  • RE: Microsoft makes CRM Online 2011 available worldwide

    Means nothing, does nothing, still a dog of a product.
    james347
  • RE: Microsoft makes CRM Online 2011 available worldwide

    As a SaaS provider in a similar market to Microsoft CRM and Salesforce.com we know the SMB and Enterprise market will pay a reasonable dollar amount each month for a service which can provide tremendous value to their business. We acheived 300% revenue growth last year with no end in site. http://www.bellasolutions.com
    bellasolutions
  • RE: Microsoft makes CRM Online 2011 available worldwide

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