All About Microsoft

Mary-Jo Foley

Microsoft rolls out CRM for nonprofits

By Mary Jo Foley | April 7, 2010, 6:45am PDT

Microsoft made available on April 7 a new, vertical-specific version of its Dynamics CRM product, known as Microsoft Dynamics CRM for nonprofits and nongovernmental organizations (NGOs).

Features include customizable donation and pledge management, basic membership management, basic volunteer tracking, campaign management, dashboard reports and online payment support.

The product seems to be available in two flavors: An on-premises and is only available as a cloud-hosted service. The cloud version requires Microsoft Dynamics CRM Online, according to the press release. Microsoft is dropping the price of Dynamics CRM Online for nonprofits and NGO’s is $9.99 per user, per month, with customizations available for free. The Donations and Membership Management customizations “require Dynamics CRM Online and are installed on top of it,” officials said.

Microsoft is offering a free trial of the Dynamics CRM for nonprofits and NGOs via its Web site.

Microsoft and its partners have been building “relationship management” offerings for a variety of vertical markets on top of the company’s xRM platform. It’s not clear whether The new NGO offering is one of these products, company officials said. (I’ve asked the company for comment.) Microsoft’s description of xRM is “as a business application framework that accelerates the development and delivery of enterprise-class, relational business applications,” for what it’s worth….

Microsoft CRM rival Salesforce.com has been making a concerted play to attract NGOs and nonprofits with its cloud-based CRM offering.

Microsoft is working on the next version of its CRM product, known by the codename CRM 5, which is due out later this year.

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Topics

Microsoft Corp., Nonprofit, CRM, Cloud Version, Customer Relationship Management (CRM), Enterprise Software, Software, Mary Jo Foley

Mary Jo has covered the tech industry for more than 25 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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RE: Microsoft rolls out CRM for nonprofits

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RE: Microsoft rolls out CRM for nonprofits

pradeepviswav 7th Apr 2010

@Mary-Jo Foley
No enterprise news needed from Microsoft now..What about the mystery event details?Microsoft Courier?

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Contributr

You're in the wrong thread

Mary Jo Foley 7th Apr 2010

Try here:

April 12: Microsoft Pink finally to make its debut
http://blogs.zdnet.com/microsoft/?p=5804

And there is no Courier at that mystery event. Courier is 2011+ at best... It isn't this year. MJ

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RE: Microsoft rolls out CRM for nonprofits

Linux Love Updated - 4th Jul

The cloud phenomenon and social business computing has driven up the profile of Acquia, SugarCRM and Cloudera this year, as has increased interest in social CRM and social publishing , sid Michael Skok, Managing Partner, North Bridge Venture Partners.

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RE: Microsoft rolls out CRM for nonprofits

johnzbesko@... 7th Apr 2010

What in the world does Microsoft's paid product offer that Drupal or Joomla or any other free content manager does not?

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CRM != CMS

shan_mcarthur@... 7th Apr 2010

john, you are comparing apples to oranges. The article is about Microsoft Dynamics CRM for non-profits. Your examples are of content management systems, not customer relationship management systems. I for one know there is substantial value in the Dynamics CRM platform and that $9/m is a steal for that value.

Shan

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There is a CRM for both called CiviCRM

matthewboh 8th Apr 2010

Shan,

Although Joomla! and Drupal are CMS's, they both allow for a free add-on called CiviCRM. Although $9 per user is a very good price for Microsoft Dynamics, I think CiviCRM offers more functionality including web interfaces for all of your members, users, donors and anything else you may want allowing you to crowdsource your CRM. Take a look at it - CiviCRM is an excellent package. I'm getting ready to install it for a regional theater company.

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RE: Microsoft rolls out CRM for nonprofits

betterecm Updated - 7th Apr 2010

If Microsoft really wants to compete with Salesforce then they will need to match the grants that Salesforce Foundation gives to certified 501(c)(3) nonprofits. I support a startup nonprofit and their grant was a godsend.

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RE: Microsoft rolls out CRM for nonprofits

gaberdiye03 Updated - 21st Jun

@betterecm Although Joomla! and Drupal are CMS's, they both allow for a free add-on called CiviCRM. Although $9 per user is a very good price for Microsoft Dynamics, I think pembe maske energy balance oyna oyunu moliva orjin krem tutune son nanomatik complex 41 new fx15CiviCRM offers more functionality including web interfaces for all of your members, users, donors and anything else you may want allowing you to crowdsource your CRM. Take a look at it - CiviCRM is an excellent package. I'm getting ready to install it for a regional theater company

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RE: Microsoft rolls out CRM for nonprofits

edward polling Updated - 23rd Jun

Microsofts description of xRM is as a business application framework that accelerates the development and delivery of enterprise-class, relational business applications, for what its worth. m k l

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