Microsoft rolls out CRM for nonprofits

Microsoft rolls out CRM for nonprofits

Summary: Microsoft made available on April 7 a new, vertical-specific version of its Dynamics CRM product, known as Microsoft Dynamics CRM for nonprofits and nongovernmental organizations (NGOs).

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Microsoft made available on April 7 a new, vertical-specific version of its Dynamics CRM product, known as Microsoft Dynamics CRM for nonprofits and nongovernmental organizations (NGOs).

Features include customizable donation and pledge management, basic membership management, basic volunteer tracking, campaign management, dashboard reports and online payment support.

The product seems to be available in two flavors: An on-premises and is only available as a cloud-hosted service. The cloud version requires Microsoft Dynamics CRM Online, according to the press release. Microsoft is dropping the price of Dynamics CRM Online for nonprofits and NGO's is $9.99 per user, per month, with customizations available for free. The Donations and Membership Management customizations "require Dynamics CRM Online and are installed on top of it," officials said.

Microsoft is offering a free trial of the Dynamics CRM for nonprofits and NGOs via its Web site.

Microsoft and its partners have been building "relationship management" offerings for a variety of vertical markets on top of the company's xRM platform. It's not clear whether The new NGO offering is one of these products, company officials said. (I've asked the company for comment.) Microsoft's description of xRM is "as a business application framework that accelerates the development and delivery of enterprise-class, relational business applications," for what it's worth....

Microsoft CRM rival Salesforce.com has been making a concerted play to attract NGOs and nonprofits with its cloud-based CRM offering.

Microsoft is working on the next version of its CRM product, known by the codename CRM 5, which is due out later this year.

Topics: Microsoft, Enterprise Software, Software

About

Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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19 comments
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  • RE: Microsoft rolls out CRM for nonprofits

    @Mary-Jo Foley
    No enterprise news needed from Microsoft now..What about the mystery event details?Microsoft Courier?
    pradeepviswav
    • You're in the wrong thread

      Try here:

      April 12: Microsoft Pink finally to make its debut
      http://blogs.zdnet.com/microsoft/?p=5804

      And there is no Courier at that mystery event. Courier is 2011+ at best... It isn't this year. MJ
      Mary Jo Foley
      • Message has been deleted.

        cstrathmore
      • RE: Microsoft rolls out CRM for nonprofits

        The HealthVault team also has built client libraries and a software development kit (SDK) for
        Linux Love
      • RE: Microsoft rolls out CRM for nonprofits

        Windows Phone 7 for developers who are interested in building standalone HealthVault applications.
        Linux Love
      • RE: Microsoft rolls out CRM for nonprofits

        As of the end of May, Microsoft was promising iOS and Android versions of the libraries and SDK will
        Linux Love
      • RE: Microsoft rolls out CRM for nonprofits

        Microsoft also is allowing users to sign into HealthVault using their Facebook credentials
        Linux Love
      • RE: Microsoft rolls out CRM for nonprofits

        (in addition to using OpenID as an authentication option).
        Linux Love
      • RE: Microsoft rolls out CRM for nonprofits

        As Microsoft officials explained in a blog post
        Linux Love
      • RE: Microsoft rolls out CRM for nonprofits

        ?It?s important to note that this does NOT mean that HealthVault information will show up on
        Linux Love
      • RE: Microsoft rolls out CRM for nonprofits

        your wall! Today, data only moves from Facebook to HealthVault, not the other way around
        Linux Love
  • RE: Microsoft rolls out CRM for nonprofits

    What in the world does Microsoft's paid product offer that Drupal or Joomla or any other free content manager does not?
    johnzbesko
    • CRM != CMS

      john, you are comparing apples to oranges. The article is about Microsoft Dynamics CRM for non-profits. Your examples are of content management systems, not customer relationship management systems. I for one know there is substantial value in the Dynamics CRM platform and that $9/m is a steal for that value.

      Shan
      shan_mcarthur
      • There is a CRM for both called CiviCRM

        Shan,

        Although Joomla! and Drupal are CMS's, they both allow for a free add-on called CiviCRM. Although $9 per user is a very good price for Microsoft Dynamics, I think CiviCRM offers more functionality including web interfaces for all of your members, users, donors and anything else you may want allowing you to crowdsource your CRM. Take a look at it - CiviCRM is an excellent package. I'm getting ready to install it for a regional theater company.
        matthewboh
  • RE: Microsoft rolls out CRM for nonprofits

    If Microsoft really wants to compete with Salesforce then they will need to match the grants that Salesforce Foundation gives to certified 501(c)(3) nonprofits. I support a startup nonprofit and their grant was a godsend.
    betterecm
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  • Microsoft CRM plus Microsoft Dynamics AX

    To add to the Microsoft CRM use within Not For Profits, Microsoft CRM now also integrated with Microsoft Dynamics AX. Microsoft Dynamics AX has specific functionality suitable for Not for Profit accounting as well.

    I have written about these and you can find these at;

    http://www.renown.com.au/IndustrySolutions/NotForProfitAccounting.aspx

    I hope that helps
    Michael
    RBSAU