Microsoft Windows Phone 7 users hit with two service disruptions this week

Microsoft Windows Phone 7 users hit with two service disruptions this week

Summary: It wasn't a great week to be a Windows Phone 7 user, with two seemingly unrelated Marketplace and Xbox Live access issues hitting Microsoft customers and developers.

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It wasn't a great week to be a Windows Phone 7 user.

The Windows Phone Marketplace was down for anywhere between seven and ten hours on May 4-5 (depending on whose account you believe), with many users unable to purchase and/or download applications. Then, on May 6, many Windows Phone 7 users were reporting they were unable to access Xbox Live from their phones.

Microsoft has provided very little, by way of explanation, for the Marketplace outage. This is the only information available, a spokesperson said, which posted to the Windows Phone blog late last night:

“Earlier today some Windows Phone users were unable to download applications from Windows Phone Marketplace for several hours and instead received an error message saying, ‘Can't get this info right now. Check back in a little while.’ The problem was identified and fixed in a matter of hours. The Marketplace service is now fully available.

"We regret any inconvenience this disruption caused the impacted customers and our developer community. The problem was the result of scheduled maintenance being performed on Microsoft’s infrastructure during the night. The root cause of this issue has been identified and steps are being taken to help prevent future disruptions to the Marketplace service.”

Microsoft isn't sharing any details about "the root cause" that happened during scheduled maintenance (maintenance about which Microsoft didn't forewarn its customers).

The May 6 Xbox Live access problem which hit Windows Phone users is seemingly unrelated to the Marketplace issue. According to the Xbox Live service status page:

"Users will experience issues attempting to use LIVE services that use Token services including but not limited to connecting to Facebook\Twitter on the Xbox 360 Console, signing into Xbox LIVE using the Windows Mobile 7 phone, and editing avatars or viewing achievements on Xbox.com.

"We are aware of the problem and are working to resolve the issue. We apologize for any inconvenience this may cause and thank you for your patience."

A Microsoft Windows Phone spokesperson said there were no additional details to share at this time.

Update: 6 pm. ET on May 6: The Xbox Live status page is no longer flagging the token services issue.

I am not going all Paul Thurrott on Microsoft here -- and couldn't even begin to come close to some of the Windows Phone Secrets author's epic (and largely deserved) rants about the Windows Phone team's need to offer customers and developers the best experience ever, in order to grow market share -- or at least to slow marketshare losses.  I have to say weeks like these make me wonder whether I should go for a Windows Phone 7 once Verizon finally comes to market with something (which is supposed to happen some time before June 30).

Windows Phone users-- what's your take?

Topics: Mobility, Hardware, Microsoft, Operating Systems, Software, Windows

About

Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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  • RE: Microsoft Windows Phone 7 users hit with two service disruptions this week

    I have been unable to get updated apps for several days now. I get a message saying "Queuing" and then nothing happens.
    craigber
    • RE: Microsoft Windows Phone 7 users hit with two service disruptions this week

      @craigber fortunately you and the six other WinPhone 7 users were not adversely affected.
      dheady@...
  • RE: Microsoft Windows Phone 7 users hit with two service disruptions this week

    WIN 7 unfinished still beats Android!!!!
    jatbains
    • Say it twice

      @jatbains <br><br>Reverse psychology sometimes works to justify a bad purchase.<br>
      Return_of_the_jedi
      • RE: Microsoft Windows Phone 7 users hit with two service disruptions this week

        @Return_of_the_jedi - Hardly. I know of no one who has purchased a Win Phone 7 device who is unhappy. Try again to convince me I made a bad purchase... Not gonna happen.
        always-a-geek2
      • Reverse psychology

        @Return_of_the_jedi

        I don't think reverse psychology means what you think it means. The term you're probably looking for is "denial", "delusion", "rationalization" or something along those lines ;)
        NorthwoodBlueberry
      • I said it twice

        @always-a-geek2<br><i>
        Try again to convince me ..."</i><br><br>Sometimes it's no need to state the obvious.
        Return_of_the_jedi
      • Justification?

        @Return_of_the_jedi
        I don't think reverse psychology is appropriate or relevant in this context, but I think I understand the point you're trying to make. If so, if I'm correct, if anything, it seems the level of justification to post WP7 FUD etc. is related to the lack of WP7 hands-on experience and/or the need to see WP7 fail for whatever reason.
        Forrestall
      • RE: Microsoft Windows Phone 7 users hit with two service disruptions this week

        @Return_of_the_jedi
        I think so many people are saying WP7 is going to fail... because they have something against Microsoft or are unhappy about their past products.
        Try a Windows Phone with an open mind. The interface is clean, responsive and beautiful... "Think Different" ;)
        xnederlandx
      • RE: Microsoft Windows Phone 7 users hit with two service disruptions this week

        @Return_of_the_jedi
        Bad Purchase? And you call yourself a Jedi!
        Rob.sharp
      • re: Think Different

        @xnederlandx [i]"Think Different"[/i]

        Uh oh... the hordes of Apple faithful will be at your door in no time.
        Badgered
      • RE: Microsoft Windows Phone 7 users hit with two service disruptions this week

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    • Oh?

      @jatbains And how is it doing that?
      athynz
    • RE: Microsoft Windows Phone 7 users hit with two service disruptions this week

      @jatbains Did you base this on your poor Flash, Silverlight, and HTML 5 support compared to Android, the lack of cut and paste, the lack of true multitasking (which Android has had since the beginning), your love of Win7 Phone's deployment and update issues and outages, the apparent poor sales, your inability to side-load applications, your lack of support for tethering, or is it just fun to get apps after everyone else? ...Or, is it more likely you probably own an XBOX, simply like the tile interface on the phone, and therefore don't care that nothing else is really good about this phone? I'm guessing I hit the nail on the head with guess number two.
      Socratesfoot
      • re: Silverlight

        @Socratesfoot [i]Did you base this on your poor Flash, Silverlight, and HTML 5 support compared to Android[/i]

        I was unaware that Android supported Silverlight.
        Badgered
  • My take on Windows Phone outages

    I have had difficulty with XBox Live and Marketplace access from my WindowsPhone in the past but didn't encounter any of the current difficulties. My existing XBox Live games on the phone play just fine, so I would be unlikely to notice something related to wanting to get to XBox Live itself.

    Sometimes, it is difficult to know what is an Internet and carrier bandwidth issue (regardless of having 5 3G bars from T-Mobile).

    The oddest thing is realizing that the first-line thing to do is actually reboot the phone. When will we escape that?

    At the same time, our WindowsPhone updates have gone off just fine (though haven't seen the recently-announced security update), I have removed apps that just don't seem to update well or be very available consistently enough (such as AP News), and I avoid new apps that may require me to find a WiFi access point in order to download. The sooner that is fixed and Zune PC-connected installs work properly, the happier I will be.

    At the same time, we love our Windows Phones here and I even use the Kindle app for escape fiction while traveling or in waiting rooms.
    orcmid
    • RE: Microsoft Windows Phone 7 users hit with two service disruptions this week

      @orcmid <br>hmmm... my assumption that same apps required you to find wifi to download meant that they're protecting you against excesive phone plan data usage.... I thought it was a feature, not a failure!
      vanalan
    • RE: Microsoft Windows Phone 7 users hit with two service disruptions this week

      @orcmid
      I did see the marketplace issue when attempting to update the weather channel app. No big deal. I love my HTC Surround. I wouldn't trade it for any other phone.
      kstap
  • RE: Microsoft Windows Phone 7 users hit with two service disruptions this week

    Yesterday I got an error when trying to download updates to my apps, but now it seems to be working fine. Also have successfully connected with Xbox Live.
    ScottE92
  • outages happen to everyone sometimes.... this is not a big deal.

    It hasn't been a bad week for me and my Focus. I've had no problems, as usual.<br>

    Mary don't pretend you are going to purchase a windows phone, I know you really will end up with an iPhone in the end anyway (to go with your iPad).<br><br>BTW, I'm anxious for some Mango!!!
    mikroland