And having Bill Gates, as powerful an icon as he is at the centre of a rebranding campaign won't accomplish it.
For example, while Vista may not be a technical failure it certainly reminds one of a three-legged horse. Vista is, on the other hand, completely dead as a marketing success. And please don't bore me about licenses sold that data doesn't have a thing to do with how many Vista desktops are actually in use out there.
The smell around Vista, for better or worse, is close to a carnal house and no amount of rebranding will save it from the smell. Facts be damned.
(This is similar to the oft repeated lie that Linux is hard to install and doesn't support things like WiFi. Sadly that's distro specific though I can tell you that the major distros such as Fedora, Ubuntu, Mandriva, PCLinuxOS, SUSE etc are, in many ways far easier to install than Windows is from a clean start. And they do support most hardware and wifi now, too. Facts, again, be damned.)
If there is to be a real rebranding of Microsoft it has to be focused on being something less than the 20 year reputation as a rapacious predator. In other words, the ad agency has to convince MS to be a better partner with the rest of the IT world and not the constant aggressor.
Now, just how you convince a salesman like Ballmer to do that when all his sales instincts scream "Microsoft Uber Alles" (like any good salesman) is beyond me.
Microsoft doesn't need to be seen as cool. On one side Apple has that locked up and not even Bill Gates is a Steve Jobs. The other side of cool is the FLOSS world led by Linux where people basically get to tinker a whole bunch, play around and not worry about pappy MS whacking them. (Or mama Apple either, if to comes to that.) Microsoft needs to be rebranded as a stable and reliable partner of its business customers and of the IT world at large.
In short it needs to learn cooperation. A large dash of humility would help too.
Overcoming Microsoft's increasingly bad reputation for any number of things, including it's products and it's unfocused want (as opposed to need) for "world domination", its combative attitude about just about anything and it's complete failure to understand the "wired world" illustrated by the Internet and to actually compete there much less thrive is going to be a major challenge for anyone attempting to rebrand them.
It will be impossible if the attitude at the top of the House of Microsoft and the company as a whole doesn't change and soften.
It is possible, after all. It wasn't that long ago that IBM was the Goliath on the PC block until they badly misstepped and a younger, focused, nimbler Microsoft supplanted them. Their rebranding took more than a decade to accomplish and now they're one of the good guys.
I'll agree that casting Gates as a spokesman for Microsoft is a good idea once other things are accomplished. In the world of personal computing those who truly understand the power of these devices and can speak about them really come down to three, no matter what you (or I), think of them. Bill Gates, Steve Jobs, Linus Torvalds. They have different visions but all three do understand what the PC can do and can communicate it.
I'm not sure Microsoft has the luxury of the decade that IBM took to reinvent itself. Nor does it have the similar time frame for the Lazarus like rebirth of Apple. It will lose market share on all fronts in the meantime. Strangely, I think that more than anything will actually save Microsoft by focusing them again and teaching them, because the do need to remember it, that they are not the God of computing.
ttfn
John