Sales, marketing and support bearing the brunt of new Microsoft job cuts?
Summary: Where is Microsoft cutting jobs in Round 2 of its planned 5,000-person layoff? An alleged internal e-mail indicates that Microsoft's Sales, Marketing and Service Group (SMSG) will be bearing the brunt of the latest cuts.
Where is Microsoft cutting jobs in Round 2 of its planned 5,000-person layoff? An alleged internal e-mail indicates that Microsoft's Sales, Marketing and Service Group (SMSG) will be bearing the brunt of the latest cuts.
CEO Steve Ballmer isn't the only one firing off layoff missives to Microsoft employees on May 5. The lead cost cutter, Chief Operating Officer Kevin Turner, seemingly has sent a Wave 2 layoff memo to the troops, as well. (I say "seemingly" here more as a formality than anything. Microsoft officials are declining to verify the authenticity of any memos about cost cuts other than CEO Steve Ballmer's May 5 e-mail.)
Turner's alleged e-mail indicates that Microsoft's Sales, Marketing and Service Group (SMSG) will be bearing the brunt of Round 2 of the Microsoft layoffs. Turner's memo is up on the Mini-Microsoft India blog.
"As most of you would be aware, our Q3 performance brought our first quarterly revenue decline in our history and a decline in year over year profit by 32%. As announced in January, Microsoft will take responsible action to manage our cost structure in the current environment and unfortunately these actions will impact the worldwide SMSG organization.
"This current business situation is unlike anything we have seen in our lifetime and we must continue to keep a close watch on the constantly evolving and fluid environment and align our resources and business priorities accordingly."
What is SMSG? From Microsoft's Web site:
"Microsoft Sales, Marketing, and Service Group (SMSG) is the sales, marketing, consulting, technical support, and customer service arm of the world's leading software company. The organization helps customers and partners discover and implement high value Microsoft solutions that generate rapid, meaningful, and measurable results. With its global partner network and support infrastructure, Microsoft SMSG enables the successful adoption, deployment, and use of Microsoft solutions and technologies for all customers around the globe, from the individual to the enterprise."
Mini-Microsoft India also has posted a note allegedly sent to Microsoft India employees noting that one percent of the Indian employee rolls are being cut in the latest round of layoffs.
(Thanks to Who da'Punk, a k a, the original Mini-Microsoft blogger, for the pointers.)
Update (May 6): Microsoft's advertising units seem to have gotten chopped in Round 2 of layoffs. The Massive in-game ad team reportedly got hit hard. One adCenter Community program manager who got the ax wrote a first-hand account about his layoff.
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Talkback
Geeee ....
?Microsoft Sales, Marketing, and Service Group (SMSG) is the sales, marketing, consulting, technical support, and customer service arm of the world?s leading software company. The organization helps customers and partners discover and implement high value Microsoft solutions that generate rapid, meaningful, and measurable results. With its global partner network and support infrastructure, Microsoft SMSG enables the successful adoption, deployment, and use of Microsoft solutions and technologies for all customers around the globe, from the individual to the enterprise.?
The un-Wow starts now.
Yeah, poor Rockhead Davidson was evidently ...
BWAHAHAHA!
LOOK EVERYONE!!@#@!!! I'M MENTIONED AGAIN!!@#@!
Don't confuse fame with infamy (NT).
People step in doggy doo too.
RE: Sales, marketing and support bearing the brunt of new Microsoft job cuts?
Weeee!
VirtualEarth can die.
Gee thanks...
RE: Sales, marketing and support bearing the brunt of new Microsoft job cuts?
Support? What Support?
Consumer support maybe
Yeah, REALLY DEEP...
http://support.microsoft.com/
I hear your village calling, they really miss their idiot.
They can up the waiting times to make more revenue from less staff.
Just goes to show...
They are typically the first to go...
The support side, that's another problem. Customer service costs a lot, it is an intangeable (hard to quantify) benefit, but is probably more critical in slow times. You treat someone well when the chips are down, they become your best salespeople when the economy recovers. It's an easy (and usually a mistake) expense to justify eliminating because it doesn't "generate revenue" but many many companies can attribute their eventual downfall to this one action.
TripleII
Yep, seen that happen more than once.
Trouble is, they end up with a far less experienced crew, and more unhappy customers.
RE: Sales, marketing and support bearing the brunt of new Microsoft job cuts?
RE: Sales, marketing and support bearing the brunt of new Microsoft job cuts?