Almost a month later and my custom Zune Originals HD arrived

Almost a month later and my custom Zune Originals HD arrived

Summary: As I wrote in my Zune HD review I ordered a platinum Zune HD from Amazon and received it promptly on launch day. I was so impressed with the Zune HD hardware that I ordered a custom Zune Originals model that day from the Zune Original website. Little did I know that I would be one of 7-8 customers, out of thousands, to suffer from a major ordering glitch that had my order stuck in limbo for just about a month. I am very pleased to report that my custom blue Zune HD arrived today and have some photos below showing it off.

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As I wrote in my Zune HD review I ordered a platinum Zune HD from Amazon and received it promptly on launch day. I was so impressed with the Zune HD hardware that I ordered a custom Zune Originals model that day from the Zune Original website. Little did I know that I would be one of 7-8 customers, out of thousands, to suffer from a major ordering glitch that had my order stuck in limbo for just about a month. I am very pleased to report that my custom blue Zune HD arrived today and have some photos below showing it off.

The order seemed to go through fine in the beginning and I promptly received my order confirmation email and order number. It then was lost in the process and my order status never changed from "Order received" the entire time. I was pretty surprised when the manager of the Zune Originals business, Jason Reindorp, stepped in and posted in the Zune Forums that they were giving early buyers a $15 Marketplace credit and that the process was getting his personal attention. This solved most everyone's issues, but my order still was stuck in limbo. I actually received a personal email from Jason and he worked hard to get my Zune HD order processed as fast as possible. The delay for a while was due to the fact that the blue model I ordered was sold out by the time my order was found in the system. Jason went out of his way to help me out and did everything he could to get my order through the system.

My Zune HD was ordered on 15 September and arrived on 13 October. I am actually more pleased with it than I thought I would be since the blue is a better blue color than what appeared on the website. I am loading it up with all my content now and will have a review of a couple of Zune HD accessories here on the blog tomorrow.

Topics: Collaboration, Browser, Microsoft, Software Development

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12 comments
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  • Wow, a month!?

    Like you, I had ordered the morning they were available. Mine arrived after two weeks, and I've been enjoying it since. I can't believe it took so long for yours, but, I hope you enjoy it... I am loving mine and am definitely glad I made the purchase.

    My requests for Zune HD2 ... 3.6" screen @ 800*480 and of course a camera... just to screw with Apple.
    GoodThings2Life
    • I don't want this device ANY bigger

      The thing is that I really LIKE having an independent device from my phone SOLELY for media. Microsoft went the right path with the Zune. You've already got a phone with the big screen and camera. Keeping this device small and light makes it much easier to carry in ADDITION to a phone.
      Heatlesssun
  • RE: Almost a month later and my custom Zune Originals HD arrived

    I really like mine although it's not a ZO. Looking forward to seeing your thoughts after spending some time with it!
    LandonAB
  • Nice Zune HD Matt!

    Nice looking device. I was thinking about doing a custom unit but I had so many Best Buy Reward Zone coupons that I just got the stock 32GB at launch so I've had a lot of time to play with it.

    I must say that I am VERY happy with the HD! It's just a great media player. No apps for now, not a good web browser, just a media playing demon.

    I wonder how your take on it will be.

    This device, the Zune client and a Zune Pass. It really changes the way a person deals with music.
    Heatlesssun
  • RE: Almost a month later and my custom Zune Originals HD arrived

    looks cool
    shellcodes_coder
    • IS very cool!

      NT
      Heatlesssun
  • UGLY

    That is sooo ugly, sorry. Also, the Zune HD is not THAT great, a
    lot of usability issues.
    lazyjjjj
    • Usability issues?

      Like what? Not on the music side. Sure there's practically no apps right now and the web browser isn't all that but on the media playback side this this EXCELS!

      Just look at the user reviews at any of the retailers.
      Heatlesssun
    • Obvious troll is obvious.

      (NT)
      Sleeper Service
    • And your opinion counts because...

      Why?
      ths40
  • Better late than never?

    That actually looks pretty nice! I just wish there were more designs to choose from. Not really turned on by any of them :S


    Personally, I love mine. Granted there is no app support (Yet), but that really doesn't upset me as I only seem them as a drain on the battery when all I want is a music player. Not a device that tries to be everything in one package... Convenient, but a drain on the batt.
    The one and only, Cylon Centurion
  • RE: Almost a month later and my custom Zune Originals HD arrived

    My blue ZO it still out there somewhere. My order arrived 14 days late with the wrong art. It's now one day short of a month since they debited my credit account and I've still not seen a shipped notice or even an in-process email for the replacement. They've had my incorrect one back in their possession for 10 days now.
    4dthinker