If your Kindle Fire is having issues, follow these instructions

If your Kindle Fire is having issues, follow these instructions

Summary: A hard reset should do the trick, if you're having any issues with your Kindle Fire. Read more to see how to perform one.

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TOPICS: Hardware, Mobility
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There have been many reports of Kindle Fire devices randomly freezing up, or no longer turning on. I'm happy to say that I haven't experienced this, and have owned a couple of Kindle Fires since November 17th. That said, I received a number of e-mails from people with the issue, and even one from David Ruiz urging me to write about it, if only to get Amazon to take notice of the issue.

So, if you're having a problem with your Kindle Fire (frozen screen, battery issues, trouble downloading content to your Kindle Fire), Amazon recommends that you perform a hard reset.

Before performing the hard reset, make sure to charge your Kindle Fire for approximately 30 minutes. Then try this:

Step 1: Hard Reset: Press and hold the power button for 20 seconds and then release.

Step 2: Power it back on: Wait until the device has completely turned off, then press the power button to restart your Kindle Fire.

If the above doesn't work, Amazon recommends that you try charging the Kindle Fire longer and then trying the hard reset again.

If you still can't get your device to work, you can contact Amazon at either amazon.com/contact-us or by phone at the numbers below:

U.S. and Canada: 1-866-216-1072 Kindle Support: 1-866-321-8851 International: 1-206-266-2992

Are you having issues with your Kindle Fire? If so, comment below.

Update: It looks like our own David Gewirtz reported something similar last week. Amazon, please respond before others unwrap their new Kindle Fires and experience the same "is my Kindle dead?" feeling.

Topics: Hardware, Mobility

Joel Evans

About Joel Evans

With more than 15 years of mobile, Internet and wireless experience, Joel specializes in taking existing brands and technologies into the mobile and wireless space. Joel is currently the VP of Strategy Integration for Mobiquity, an enterprise-class mobile solutions provider.

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37 comments
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  • Are things too slow at ZDNet???

    I seem to have read this same article a week ago from David Gewirtz. Are things that slow that the ZDNet bloggers have to copy each other?
    linux for me
  • RE: If your Kindle Fire is having issues, follow these instructions

    The problem I am having is related to the sensitivity of the Kindle Fire touch screen. Very often I have to do a touch command several times before it actually goes through. I am also upset that the Kindle Fire does not have an open architecture allowing its users to run whatever Android apps they desire.
    mdiaz0429
    • RE: If your Kindle Fire is having issues, follow these instructions

      @mdiaz0429
      Odd, I don't have any sensitivity issues. What I have seen is it confusing a drag for a click. This is most noticeable while web browsing, but has happened in other places in the UI.
      And you can load any android app you can get the APK for. Google Earth was the first thing I got. While I wish Amazon would move faster of getting Apps up there, I understand their desire to pre-test anything for the masses.
      mdemuth
    • RE: If your Kindle Fire is having issues, follow these instructions

      @mdiaz0429 - you might want to get an iPad, it has nearly liquid response, isn't limited in software (yes, the kindle and nook iPad apps run great) plus you know you have a quality device since Apple engineered it.
      -
      Yes, fully open is a nice theory, but it never works out once deployed. look at Linux, it crashed and died, and Android did the same thing when people started to use it. So move up to an iPad and free yourself of glitches and poor quality software.
      Pederson
      • not a logical solution

        Thanks for the sales pitch. In the mean time I fixed the kindle.
        Euphoric Dork
    • Re:

      @mdiazo429, your kindle fire is defective then. I don't have to touch mine several times. It works on the first touch.
      zing77
    • Sensitivity

      I had a hard time when I first got the Kindle Fire too. Found out I was pressing too hard. A light touch works best. I hardly ever have to press more than once now.
      Leslie Black
  • Too many issues

    Mine is going back. The lack of response from the screen is very frustrating and it's too small. Going to spend the extra $ and get an iPad.
    dondico
    • RE: If your Kindle Fire is having issues, follow these instructions

      @dondico@... Lol, that is the unofficial first troubleshooting step: Buy an iPad.

      I suggest a ASUS Transformer too. They are very quick, cheaper then they were, and have lots of great custom roms and stuff you can put on them. I have yet to run into a problem with mine.
      Bates_
      • RE: If your Kindle Fire is having issues, follow these instructions

        @Bates_ - but ASUS products are such poor quality, so not sure why anyone would want to go that low within the spectrum. just buy the best, then you won't regret your purchase.
        Pederson
    • RE: If your Kindle Fire is having issues, follow these instructions

      @dondico@... - Yes, the iPad is only about $150 more, plus you'll have great resale value in 2 years when you upgrade. The Fire is more of a gimmick to sell people books and movies, it doesn't do much else.
      Pederson
    • Re: Too many issues

      this site and the owner is a loser for thinking their spam filter is actually filtering spam
      zing77
    • Re: Too many issues

      dondico, "lack of response from the screen" is a typical apple-is-superior comment from their imaginations. This was a popular thing to say when ipad was compared to some of the first competing tablets with bad touch screens. The kindle fire is actually more responsive than ipad from what I see. At worst, it's about the same.
      zing77
  • marketing spam?

    As always, an iPad or 2 flogger lurks.
    albionstreet
    • Re: marketing spam?

      I just found a blog where the ipad was having issues. I think I will write some ignorant comments like yours there.
      zing77
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  • RE: If your Kindle Fire is having issues, follow these instructions

    When I transfer .mobi content into the "books" folder and then disconnect, the content does not show up. If I reconnect, I can see that the content is there, but can't see it through the kindle.
    u15986
    • Mobi books on the Kindle Fire

      There's a great free software called calibre at calibre-ebook.com/.
      It helps manage your ebooks and will convert any or most formats to suit your Fire.
      The Fire has a slightly different format than Mobi. Calibre is all I use for my Fire and I only use a small portion of its capability.
      fred.steltman
  • RE: If your Kindle Fire is having issues, follow these instructions

    Does anyone know how to rememdy the problem concerning the "Removable Disk F" drive appearing instead of the Amazon Kindle Icon when trying to transfer files from PC to Kindle Fire?
    rkharp99
  • weird symbols on my kindle fire

    I often get a white triangle and an exclamation mark in it and then it goes to a black screen with red writing. Does anyone know whats going on.
    detroubledhild