There have been many reports of Kindle Fire devices randomly freezing up, or no longer turning on. I'm happy to say that I haven't experienced this, and have owned a couple of Kindle Fires since November 17th. That said, I received a number of e-mails from people with the issue, and even one from David Ruiz urging me to write about it, if only to get Amazon to take notice of the issue.
So, if you're having a problem with your Kindle Fire (frozen screen, battery issues, trouble downloading content to your Kindle Fire), Amazon recommends that you perform a hard reset.
Before performing the hard reset, make sure to charge your Kindle Fire for approximately 30 minutes. Then try this:
Step 1: Hard Reset: Press and hold the power button for 20 seconds and then release.
Step 2: Power it back on: Wait until the device has completely turned off, then press the power button to restart your Kindle Fire.
If the above doesn't work, Amazon recommends that you try charging the Kindle Fire longer and then trying the hard reset again.
If you still can't get your device to work, you can contact Amazon at either amazon.com/contact-us or by phone at the numbers below:
U.S. and Canada: 1-866-216-1072 Kindle Support: 1-866-321-8851 International: 1-206-266-2992
Are you having issues with your Kindle Fire? If so, comment below.
Update: It looks like our own David Gewirtz reported something similar last week. Amazon, please respond before others unwrap their new Kindle Fires and experience the same "is my Kindle dead?" feeling.