Palm settles lawsuit for excessive Treo 600/650 repairs

Palm settles lawsuit for excessive Treo 600/650 repairs

Summary: I just received the following notice in my email inbox from an email address (Palm__Inc@news.palmnewsletters.com) with Palm Inc. in the header. Apparently there was a class action lawsuit that was settled out of court and all the details can be found on the Palza Settlement website. The detailed email is quoted below, but essentially if you purchased a Treo 600 or 650 then you can either get a US$50 or US$75 rebate (depending on your device) on a new Palm smartphone if you had experienced two or more repairs or you can get your hardware repaired even if your device is out of warranty.

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Treo 650I just received the following notice in my email inbox from an email address (Palm__Inc@news.palmnewsletters.com) with Palm Inc. in the header. Apparently there was a class action lawsuit that was settled out of court and all the details can be found on the Palza Settlement website. The detailed email is quoted below, but essentially if you purchased a Treo 600 or 650 then you can either get a US$50 or US$75 rebate (depending on your device) on a new Palm smartphone if you had experienced two or more repairs or you can get your hardware repaired even if your device is out of warranty. I owned a Treo 650 for over a year and never had an major problem with it so it does not apply to me and I would be curious to know how many people this actually does apply too. Then again, the Treo 600 and 650 community is HUGE so there may be a substantial number of people with this issue.

You will need to still have your Treo device, I sold mine a couple years ago, as you must provide the serial number for the device. You will also need some kind of written documentation regarding the repairs or replacements. You may also object to or exclude yourself from the settlement. The following is the text of the email:

If you purchased a Treo 600 or a Treo 650 smartphone, you could be entitled to benefits under a class action settlement.

A settlement of a class action lawsuit affects you if you purchased, in the United States, a new Treo 600 or Treo 650 smartphone for your own use and not for resale. The settlement will provide either: (a) a cash rebate to any United States resident who purchased a Treo 600 or Treo 650 smartphone, experienced two or more repairs or replacements (in lieu of repair) on that device, and purchases a new Palm smartphone within a defined time period; or (b) a right of repair for hardware defects, beyond the expiration of the warranty on your Treo 600 or Treo 650, even if you did not experience two or more repairs or replacements.

If you qualify, you may send in a claim form to ask for a rebate, or a repair form to seek a repair. You can also exclude yourself from the settlement, or object. The United States District Court for the Northern District of California, San Jose Division, authorized this notice. The Court will have a hearing to consider whether to approve the settlement, so that the benefits may be paid.

WHO'S AFFECTED? Purchasers of a Treo 600 or Treo 650 smartphone. You're a "Class Member" if you are a United States resident who purchased in the United States a new Treo 600 or Treo 650 smartphone for your own use and not for resale.

WHAT'S THIS ABOUT? The lawsuit claimed that the Treo 600 and Treo 650 smartphones had certain defects, failed at unacceptable rates, and that Palm made misrepresentations concerning the Treo 600 and Treo 650 smartphones. Palm, Inc. denies all allegations and has asserted many defenses. Palm is entering into this settlement to avoid burdensome and costly litigation. The settlement is not an admission of wrong-doing or an indication that any law was violated.

WHAT CAN YOU GET FROM THE SETTLEMENT? Palm, Inc. has agreed to provide a cash rebate to Class Members who experienced two or more repairs or replacements in lieu of repair, who purchase a new Palm smartphone within a defined time period, and who send in a valid claim form. The settlement provides for different rebate payments depending on whether you purchased a Treo 600 smartphone or a Treo 650 smartphone requiring repairs or replacements. Rebate amounts are as follows:

SMARTPHONE REPAIRED OR REPLACED AT LEAST TWICE TIMEFRAME OF PURCHASE OF NEW SMARTPHONE REBATE AMOUNT Treo 600 Anytime after September 30, 2005 until the end of the "Redemption Period," which is six months after the Effective Date (the date the settlement becomes final) $75 Treo 650 Anytime during the Redemption Period $50 Palm has also agreed to provide a right of repair for hardware defects to any original purchaser of a Treo 600 or Treo 650 smartphone who submits a valid and timely Repair Form, even if they did not experience two or more repairs or replacements, and even if the warranty period has expired.

HOW DO YOU GET A PAYMENT? A detailed notice and claim form package contains everything you need. Just go to www.palzasettlement.com to get one. You will be required to sign a declaration under penalty of perjury that your Treo 600 or Treo 650 smartphone was repaired or replaced at least twice and you will be required to provide documentation for at least one of the repairs or replacements.

IMPORTANT DEADLINES Cash Rebate: The claim form for a cash rebate must be postmarked on or before July 28, 2008 and received by Palm no more than 21 days thereafter.

Right of Repair: If the warranty on your device has already expired by the Effective Date, the right of repair is valid for 120 days from the Effective Date. If the warranty on your device is still in effect on the Effective Date, the right of repair will extend for 120 days beyond the expiration of that warranty.

WHAT ARE YOUR OPTIONS? If you don't want a cash rebate or to obtain a repair, and you don't want to be legally bound by the settlement, you must postmark your request to exclude yourself by April 7, 2008, or you won't be able to sue, or continue to sue, Palm, Inc. about the legal claims in this case. If you exclude yourself, you can't get a payment from this settlement. If you stay in the Class, you may object to the settlement. Objections must be received by April 7, 2008. The detailed notice describes how to exclude yourself or object. The Court will hold a hearing in this case (In re Palm Treo 600 and 650 Litigation, Master Case No. C-05-03774-RMW) on May 2, 2008, at 9:00 a.m. to consider whether to approve the settlement and attorneys' fees and expenses totaling no more than $1,554,000 and incentive payments to the named Plaintiffs in the aggregate amount of $21,000. You may appear at the hearing, but you don't have to. To obtain a full notice and claim form, and for more details, go to www.palzasettlement.com or send an e-mail to palza.settlement@palm.com, or write to Designated Co-Lead Counsel, Ralph M. Stone, Shalov Stone Bonner and Rocco, 485 Seventh Avenue, Suite 1000, New York, NY 10018.

Are any readers affected by this settlement? Do you plan to complete the forms to get your rebate or repair completed?

Topics: Hardware, Collaboration, Legal, Mobility, Smartphones

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4 comments
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  • Die layers, die!

    Everything about, around, and even near lawyers is evil. Class action lawsuits seem all the more so.

    Legal fees are ~1.5M and settlement for each injured party is $75. The lawyers collectively endured ~20,000 times more pain and suffering than each Treo user???
    tmccorm
  • My Treo 600...

    My Treo 600 was more of a brick than it was a phone. I had to replace the battery three times. And as any Treo 600 user would know, you have to disassemble the whole phone to do that. The battery would last maybe a month or two before the phone would no longer be able to connect to the phone network to make/receive calls, send/receive text messages, and use the data network. Though it would still work if connected to the charger.

    I replaced the 600 with a 650. It had reboot problems all the time. Open the web browser, it reboots itself. Delete a text message, it reboots itself.

    I have a 700p now. It doesn't reboot near as much, but it still reboots more frequently than it should.

    My next phone will not be a Palm. Now if only someone would make a phone based on Google Android, they'd get all of my business.
    deedeedubya
  • RE: Palm settles lawsuit for excessive Treo 600/650 repairs

    My 600 held up well with no major problems, but my 700p has caused me nothing but grief. After applying the Maintenance Release (EPROM update), the 700p crashes even more, more lag, more lockups, cannot mainyain a connection during a call, new problems (e.g. silent mode not silent), etc.

    The 700p is the worst phone I have ever owned.
    jimfraley
  • RE: Palm settles lawsuit for excessive Treo 600/650 repairs

    I never had an issue with either my 600 or 650. Interesting that enough people had problems to have a succesful lawsuit
    danc1903@...