First impressions of the Samsung SCH-LC11 4G LTE Mobile Hotspot

First impressions of the Samsung SCH-LC11 4G LTE Mobile Hotspot

Summary: The FedEx guy dropped off the Samsung SCH-LC11 4G LTE Mobile Hotspot today, the wireless hotspot from Verizon. I've only had the Samsung for a few hours so all I can offer are initial thoughts about the gadget.

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TOPICS: Mobility, Samsung, Wi-Fi
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The FedEx guy dropped off a little box today that contained the Samsung SCH-LC11 4G LTE Mobile Hotspot. This is the 4G Mobile Hotspot from Verizon that shares either the 3G or 4G data network with up to 5 devices via WiFi. I've only had the Samsung for a few hours so all I can offer are first impressions of the device activation and some initial thoughts about the gadget.

Setup problem

The instructions to get the Samsung going were straightforward and involved what should have been some simple steps. An automated phone call to Verizon was the first, designed to get the device and the included SIM card activated. This process did not work for me, it looped during the activation process and would never indicate the account was ready to go. After several unsuccessful cycles I was forwarded to a human representative who decided after listening to my problem that I needed to talk to tech support. It's not a good beginning when your first step is to talk to tech support.

I was on the phone for nearly an hour with this rep trying different things. The problem was the SIM was not showing in the system as being activated, yet I could connect to the web with the device. This connection was a roaming one according to the LED indicators on the Samsung so that wasn't good. Finally a combination of pulling/reseating the SIM card, pulling/reseating the battery and power cycling via the power button got the SIM to work properly and to show up on the Verizon system as activated.

Once it was ready for use I tested it for a while using various devices to connect over WiFi. That all worked great with the exception of the ThinkPad I use. This system doesn't like my mixed g/n WIFI network, and I had to change the Samsung router settings to b/g only. That did the trick and the Samsung works as expected. I will be reporting in the future with a more detailed report on the Samsung, but I have some initial thoughts that might be useful.

  • Small and quick to connect to the network (about 20 seconds)
  • Battery LED should be better (shows green to 20% left)
  • Device hangs during settings configuration requiring battery pull reset. Hasn't hung during normal use
  • WiFi operation only, cannot connect via USB to laptop for cabled use
  • Device can be used when plugged in to wall
  • Most laptop USB ports will not charge the device while being used.
  • Only way to track data usage is through My Verizon web site. This requires a temporary password from Verizon which is sent via SMS message. The Samsung device cannot do SMS, so Verizon insists on sending this first password via snail mail. It is required for first online access so until it arrives in the mail there is no way to track data usage. The device's web interface should show usage.

Topics: Mobility, Samsung, Wi-Fi

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6 comments
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  • RE: First impressions of the Samsung SCH-LC11 4G LTE Mobile Hotspot

    Nice report and thanks for providing the information here.
    I wonder why it doesn't get charged while connected to USB port of laptop and if it is not supporting charging and tethering why the heck samsung provided USB port there. also I hate to see the snail mail for the password. The setup could have asked for our mobile phone number and permission to send the password via SMS to that phone. I think Samsung really needs user experience guys in their team. Their Android User Interface sucks before HTC Sense UI and even MotoBlur is also good before Samsung and LG interfaces.
    Ram U
  • It must be nice.

    I wish my iPad2 i just bought was magical enough to support 4G/LTE.

    Oh well, maybe next year.
    IAmLegion20ll
  • RE: First impressions of the Samsung SCH-LC11 4G LTE Mobile Hotspot

    Great review. Never pull your punches.
    LBean
  • Verizon vs Sprint MiFi

    James, follow you closely as per ecent reports comparing Sprint's new Novatel MiFi4082 versus the new Verizon MiFi you are reporting on here. With all due respects to your download/upload speed on LTE, my Sprint MiFi 4082 has beed absolutely bulletproof since it was properly activated. It's connected every legacy laptop I threw at it. All I csn say speed is one thing, but ease of usability definitely seems to be a Sprint victory here. I'm completely pleased and confident with Sprint's new MiFi
    nyp797
  • RE: First impressions of the Samsung SCH-LC11 4G LTE Mobile Hotspot

    Thanks for the timely review. We just picked one of these up yesterday to test for our staff who are beginning to use laptops in the field. One question, has anyone successfully used a VPN connection with this device yet?
    sgarrett60
  • Huge Discrepencies between VZAccess data usage and billed data usage.

    I just used my 4g LTE for a work skype call with gotomeeting. I used VZaccess to track the data transferred (since I am evaluating the vialibity of this device). Up and down I transferred 48 mb. However my billed data went from .51 gb to .782 gb. Thats over a 220 mb difference - nearly a quarter of a gigabyte. This wouldn't bother me if it wasn't for the fact I only get 5b per month, now this service doesn't seem so hot. Based that I can extrapolate that for a 1 hour skype gotomeeting call I will be billed .75 gigabytes. I called Verizon to see if there are any problems and they told me thats how much data went back and forth to get my data there (so they are billing for all the dropped packets, which for me was something like 4.x out of 5). Based on that, this is normal. I won't be keeping this service.
    steve_sheldon