High return rate for Galaxy Tab -- is it tablet remorse?

High return rate for Galaxy Tab -- is it tablet remorse?

Summary: Whether the Samsung Galaxy Tab is selling as fast as we originally thought or not, it is being reported that 16 percent of those sales are resulting in returns for refunds.

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Whether the Samsung Galaxy Tab is selling as fast as we originally thought or not, it is being reported that 16 percent of those sales are resulting in returns for refunds. The initial response to a high return rate is normally that the product is not very good, but my own experience with the Tab leads me to believe that two other factors are in play. Many buyers may be realizing they just don't need a tablet, and others may be expressing buyer's remorse over the data contract the Tab requires.

I'm not going to defend how good the Galaxy Tab is, while I like it not everyone will. That's the nature of handheld devices, they generate very personal responses. But I can state that for what a 7-inch tablet can do, the Tab does that very well. I've corresponded with many Tab owners who feel the same way. I've also spoken with a number of Tab buyers who returned them for refunds during the grace period, and they all fell in the two camps I've described.

Some Tab returners simply realized that while cool and fun, they just didn't find the tablet offered additional benefit over their smartphone. The bigger screen is nice, but for a few hundred dollars it didn't add enough value for them to keep the Tab. That is going to be a recurring theme with tablets as more of them hit the market. We're going to hear a lot of folks state that "it's fun, but it's just not worth that much money."

Others who returned the Tab did so out of contract remorse more than buyer's remorse. Most Tabs sold in the U.S. are subsidized through data carriers, requiring a data plan. That is a healthy commitment, and it weighs heavily on some Tab buyers who also fit in the first camp. It's cool, but it's not worth a 2-year data plan commitment. So the Tab is returned during the grace period and the remorse goes away.

Companies preparing to release tablets should be watching the Galaxy Tab return situation very carefully. Most tablets that will appear will attract the same type of buyers that are returning the Tab in great numbers.

Topics: Laptops, Hardware, Mobility, Samsung, Tablets

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  • RE: High return rate for Galaxy Tab - is it tablet remorse?

    i would say its not very good :P
    its more expensive than the ipad and its definitely not better. I have both for dev purposes and nobody here likes it. Its slow buggy and heavy for a 7? compared to the ipad.
    bnlf
    • Yes, and it isn't "tablet" remorse, its GalaxyTab remorse; iPad returns=2%

      ... which is typical for the finest product -- comparing to 16% for Samsung.

      However, newer, Android 3.0 tablets will be better; lets see.
      DDERSSS
      • agreed

        @denisrs
        as always the zdnet bloggers try to spin the facts. people love the ipad (2% return rate) and hate the me-too-junk. it's only "galaxy-tab-piece-of-crap" remorse.
        banned from zdnet
      • RE: High return rate for Galaxy Tab - is it tablet remorse?

        @denisrs

        Newer Roid tablets are going to suck just as much as the Galaxy Tab... The return rate proves how much a product sucks, it's not just the tablet, it the apps, user experience, OS, etc.

        The difference for tablets is we won't have carriers giving Roid Tablets away like they give away Roid phones. This time, the Roids have to be worth the price. 1 in 6 people feel it sucks bad enough to return it. The rest are hoping for the best, are in denial, or testing/developing for the device. We are never going to see corporate adoption of Roid Pads, especially not with all the Roid Malware, SMS botnets, Roid identity theft, etc. going on. iPad set the bar at 2%, if Roid Pads want to go anywhere, they have to copy it like everything else they copy from Apple.
        i8thecat
    • I suspect "data plan remorse

      @bnlf
      TripleII-21189418044173169409978279405827
    • RE: High return rate for Galaxy Tab - is it tablet remorse?

      @bnlf
      Really, as a developer you think its better to develop in objective C? I guess you're a glutton for doing your own garbage collect and pointer handling. Dear apple, it ain't 1985 anymore. Get with the program.
      rengek
    • RE: High return rate for Galaxy Tab - is it tablet remorse?

      @bnlf I played around with one at Best Buy this weekend and it was pretty good but not something I would choose over the iPad. Of course I have spent more time with the iPad and not so much with the Tab so my experience should not be used for others to decide.
      non-biased
    • RE: High return rate for Galaxy Tab - is it tablet remorse?

      Well first of all the tablet was way overpriced when it hit the market, there is way to many tablets that compete and are about half the price....droping it down to what the price should have been with a 2 yr contract was not a good deal either i think reality smacked everyone in the face once they started shoping around and realized "hey i got screwed" i want my money back.
      SINicleOne
    • RE: High return rate for Galaxy Tab - is it tablet remorse?

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      Lina roy
  • RE: High return rate for Galaxy Tab - is it tablet remorse?

    It just isn't big enough to differentiate from a smartphone.<br><br>Apple did a lot of research before settling on the 10" form factor.<br><br>There's also landscape vs portrait to consider.<br><br>16x9 = good, 9x16 = not so good<br><br>4x3 = good 3x4 = good.
    alsobannedfromzdnet
    • RE: High return rate for Galaxy Tab - is it tablet remorse?

      @alsobannedfromzdnet

      I find this a giant falsehood. 10" means it's no longer mobile, 7" means it fits exactly within most breast pockets, which is where I keep my tab. I'm in grad. school as well, and I've successfully ditched the laptop and bag, and walk in with my tab in my jacket pocket.
      man_strosity
      • I'm with you....

        @rueldeleon@...

        The problem is it's not an Apple and the zealots couldn't imagine admitting that 10" just isn't portable. Mine got returned after a day but as it's corporate it gets reissued to some wannabe that thinks they look better than their colleague now. 7" for mobility is a definite. 10" is great for the house but I dont need one, and lets face it they are all expensive when compared to conventional PCs/ laptops / netbooks. Even more so if you want to 'create'. None the less the 7" format suits me as a viewer, and adds mobility to my workspace.

        I suspect it's sensible people realising all current pads are good at what they do but dont do enough to replace their current hardware. ipad users??? they buy a brand regardless of function. It's a trophy. A bit like high heels make women feel bigger, and more stylish... same with an ipad.
        johnmckay
      • RE: High return rate for Galaxy Tab - is it tablet remorse?

        @rueldeleon@...

        I'm considering a Tab for exactly the same reason. Coupled with a Sony LiveView bluetooth remote display, I suspect it will be a great tool.
        Uncle Stoat
      • RE: High return rate for Galaxy Tab - is it tablet remorse?

        @GetReal-mac.com Just by using the screen name you have here you show yourself as a complete hypocrite by talking about zealots and iPad users in general. You seem to think that since the 7" size fits better for your needs that it's a better fit for everyone and you have to be a zealot not to realize that. Is it blind hatred for Apple, Android fanboyism or simply being egotistical that makes you seem to think your opinion applies to everyone else? I am glad the 7" size is a good fit for you but for me and my real world usage the 7" is no more portable and thus getting the 10" iPad for less money make it a better fit for me. Does this mean it's the better fit for everyone? No of course not but unlike you I don't believe that my opinion or what applies to me also applies to everyone else.
        non-biased
    • RE: High return rate for Galaxy Tab - is it tablet remorse?

      @alsobannedfromzdnet
      No. 4x3 was the old TV standard. Move into the 21st century.
      Droid101
      • RE: High return rate for Galaxy Tab - is it tablet remorse?

        @Droid101
        Yeah back in the day the whole family used to watch tv on those old 4x3 tv screens. And we were glad to have it!
        pacsguy
      • RE: High return rate for Galaxy Tab - is it tablet remorse?

        @Droid101

        No, 4x3 fits printed pages better. Apple did a ton of research on which was better in a tablet. They have explained this in detail. The 4x3 format actually works better in a tablet type device. (Look up Golden Rectangle -- people find it more pleasing)
        chadpengar
      • RE: High return rate for Galaxy Tab - is it tablet remorse?

        If one of your major objective of a table is to watch movies then why on earth would you want 4x3?
        rengek
      • RE: High return rate for Galaxy Tab - is it tablet remorse?

        @Droid101

        The 4x3 screen of the iPad can display video at 16x9, and it will still be larger than the 16x9 display of the Galaxy. Conversely, the 16x9 display of the Galaxy can show a 4x3 display, and it will be considerably smaller than that of an iPad.

        It's very 20th century of you not to realize that both devices can display either way.
        msalzberg
      • RE: High return rate for Galaxy Tab - is it tablet remorse?

        @Droid101 When wide screen monitors first came out they were all 16x10. Within a couple of years everyone switched to 16x9 which is great for phones and monitors over 20 inches, but useless for anything in between. Including tablets, netbooks and notebooks. What I want from a tablet is to read manuals, textbooks and other non-fiction pdf books and just turn the pages like the hard copy books. That takes a 16x10 screen that's at least 10.5 inches. As chadpengar says the golden rectangle is about right, but that's 1.618 to 1, closer to 16x10 than 4x3.
        vankuvr@...