State of the slate: The glitchy nature of Android tablets

By | October 31, 2011, 4:42am PDT

Summary: It is a two-horse race in the tablet space, and the number two solution is just not good enough yet.

I am referred to as the Tablet Guy by many acquaintances as I have been using them for a decade. I started with tablets when they weighed over four pounds, and have upgraded more times than I can count. Tablet hardware has evolved wonderfully and slates are now thin, light and full-featured. Unfortunately, the software driving them has not kept up with that evolution.

I will ignore the elephant in the room of tablets as I don’t have nor use an iPad. I owned the original iPad (and tested the iPad 2) and liked it a lot, but sold it when the smaller Galaxy Tab came along. This started me on my Android tablet adventure, which has included many of the top models. I am currently using a Galaxy Tab 10.1 and a ThinkPad Tablet in addition to the original Galaxy Tab. I have evaluated the Motorola XOOM, Acer A100 (first 7-inch Honeycomb tablet), Lenovo K1, HTC Flyer, and several other Android tablets over the past year.

See also: HP TouchPad: Everything you want to know; Review: Motorola XOOM, brimming with unrealized potential; Hands-on review: Samsung Galaxy Tab 10.1; Hands on with first 7-inch Honeycomb tablet: Acer A100; Lenovo IdeaPad K1 tablet: First impressions; ThinkPad Tablet: Ready for the boardroom; ThinkPad Tablet vs. Samsung Galaxy Tab 10.1 as laptop replacement

I own the HP TouchPad and have written a lot about it as I like it a lot. I find it more enjoyable to use than all Android tablets I have tried. The problem is that HP has orphaned the tablet and possibly the entire platform, so a long-term user relationship is not in the cards. It is hard to justify using the TouchPad as my main tablet for that reason. While HP may continue to update the software for a while, I do not believe it is realistic to expect that to continue much longer. I can’t believe app developers will either, with no new users coming along.

I have a PlayBook but can’t remember the last time I took it out and used it. The path RIM has taken with the PlayBook couldn’t have rendered the device more ineffective had that been the objective. Too many core functions missing at launch, too long to get them working on the PlayBook, and now the confirmation that version 2.0 of the software won’t be out until next year. The PlayBook is effectively dead to me.

Google is getting ready to release Android 4.0, aka Ice Cream Sandwich (ICS), and it looks pretty sweet. Of course we’ve seen it running mostly on phones, and it is not clear how much improved it will be over Honeycomb on bigger screens. This concerns me as I have been less than impressed with Honeycomb on tablets.

Every Honeycomb tablet I have used has issues that interfere with a smooth user experience. One tablet reboots at random during use, another crashes and shuts down while sitting idly on the charger, and most of them have frequent lags that interfere with normal usage. All of them fail regularly running the Android Market, Google’s own app store app. Don’t misunderstand me, these tablets do everything they should do and being Android have a decent selection of apps to choose from, but they aren’t smooth operators.

In my view a tablet should be a device that you just pick up and do things with it. No lag, no discovering it has shut down unexpectedly; just pick it up and do stuff. The system should run smoothly, without hiccups, and things should happen instantly. The hardware is more than good enough to handle this, and the software should support it. While I’m sure many Android tablet owners are quite happy with the way they work, in my own experience operation is lacking.

I am not saying that Android tablets are not good, they are. I am not saying that no Android owners are happy, they are. I am stating that my own experience with Android tablets has been wanting, and I don’t see it getting better any time soon. Maybe ICS will help, but it’s too early to tell until we see some actual products.

While Android is great for customizing the user experience, after fidgeting with it on a tablet for a while I want it to work smoothly as desired. That doesn’t happen in my experience, and thus my unhappiness with Android tablets in general. At the end of the day I want to just pick up a tablet and use it, without hiccups, and that doesn’t happen.

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James Kendrick has been using mobile devices since they weighed 30 pounds, and has been sharing his insights on mobile technology for almost that long.

Disclosure

James Kendrick

James Kendrick has no affiliations or relationships that need to be disclosed.

Biography

James Kendrick

James Kendrick has been using mobile devices since they weighed 30 pounds, and has been sharing his insights on mobile technology for almost that long. Prior to joining ZDNet, James was the Founding Editor of jkOnTheRun, a CNET Top 100 Tech Blog that was acquired by GigaOM in 2008 and is now part of that prestigious tech network. James' writing has appeared in many print publications: Smartphone and Pocket PC Magazine, Information Week and Laptop Magazine to name a few. James' coverage of the mobile technology sector has regularly appeared in the New York Times, Salon.com and CNN/ Fortune online. Not just a writer, James has filmed numerous video reviews and how-tos that have garnered well over a million viewers. He has appeared on local news segments and been interviewed by the Associated Press on mobile technology topics. Additionally, James has been podcasting about mobile technology for years.

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RE: State of the slate: The glitchy nature of Android tablets
non-biased 4th Nov
@JamesKendrick The only thing that The Linux Geek is capable of accepting is his POV that Linux is perfect and everything else is evil.
... for geeks like nearly all of us here at ZDNet (no normal sane person ever visits such site), who really like customizations.

You can not have both smoothness of experience and freedoms of customizations at the same time.

So you are buy iPad and see no hiccups (most of normal people), or you buy Android tablet and customize it any crazy way you want (geeks) unless seller/carries tries to blocks something.

(To be fair, the second way also includes buying an iPad and cracking it to use Cydia for basically limitless customizations.)
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Why not?
cornpie 31st Oct
@DeRSSS You say "You can not have both smoothness of experience and freedoms of customizations at the same time."

I say, why not? I'm not spending that kind of money on any tablet, regardless of manufacturer until I can have both.
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Transformer
Tsingi 31st Oct
@cornpie

I just bought an Asus Transformer. It seems to work nicely out of the box, and I've made it an integral part of my network. I'd say that covers both.
@cornpie
I also bought an Asus Transformer and have been incredibly pleased. I use it daily at work, and would use it exclusively if I didn't need certain products (Visual Studio, some MS Office features in Outlook, etc.).
@DeRSSS All I can say is Thank God for iPad. I bought mine in June and my battery lasts a full week with heavy use. It never crashes, freezes or anthying, it truly just works... it is simply amazing. I can't even say the same about my iPhone... it does hang sometimes with appsl like Google Voice.

I wonder why the author won't just use the best tablet out there??
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No other tablet comes close.
toddybottom 31st Oct
@Hasam1991
"I wonder why the author won't just use the best tablet out there??"

It is too bad that there aren't at least a couple "best" tablets out there depending on what your needs are. As it is, there is only 1 tablet that anyone should buy since there is no set of requirements that would lead an educated consumer to purchase anything other than an iPad.

It is a sick market. We all lose.
@Hasam1991 Horses for courses... We are looking for a tablet for a customer currently. It has to have the complete Java stack implemented - that rules out Android and iPad (the former uses Dalvik and key parts of Java are missing, the latter doesn't "do" Java).

That pretty much leaves us looking at Windows and Linux tablets, which are few and far between at the moment. We have tried a couple of Atom based (which is what most people are releasing), but they are abominable, yet Sandy Bridge based tablets are like hen's teeth at the moment.
@Hasam1991

Likely because there isn't one single "best tablet out there". Everyone has different needs, wants, and thus their "best tablet out there" might not be an iPad 2.

@toddybottom

I am sick and tired of you saying that there's no reason why anyone would want to buy anything other than an iPad. There are plenty of reasons to buy an alternative tablet, so please educate yourself before you come here and whine about how it's a sick market.

It's a competitive market where Android and iOS are trading blows. iOS is on the top right now, but Android is doing alright. 26% of the market, according to the IDC, is not the best... but it is hardly dead.
@Hasam1991
iPads are great for consuming data, but not for creation. With Windows Slate, you have an actual laptop replacement as they have the same insides, but just add the touch experience. And while they are more expensive, as a laptop replacement, they become cost efficient. So in education, they can run all the flash apps that schools still use; they work with all the existing line of business apps that enterprises use (not to mention they are more secure and can do things like being dropped into an Active Directory). And there are lots of cool consumer apps out there and more being developed all the time. As for hardware, while the batter life wasn't great before, newer models from Samsung are advertising 7 hours... And the cool stuff you'll be able to do with Windows 8 will be amazing!
@ toddybottom

There will be more good tablets as soon as manufacturers realize that Android is a joke (or rather, a plot to get them fill the Google need for spy data).

Too bad HP was tricked to abandon their tablet...
  • Flagged
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@Hasam1991 Have you updated to ios5? I hear the Music app is a mess. The last firmware update cleaned my iPad of everything I'd put on it. Every .pdf or .avi I'd downloaded for reading or watching. All gone with no hope of recovery. I fail to see how iPAD qualifies as "smooth" just because it doesn't crash while charging. Surviving firmware updates without deleting the users personal files would be a nice, "feature" of "smooth".
@Hasam1991 Your battery lasts a full week with heavy use? I call BS! I have an iPad, and Android. Yes the iPad has great battery life, but not a week with heavy use!
@DeRSSS yeah and then your iphone becomes super buggy and then ultimately bricked. i would recommend apple users who want the apple experience to stick with what they have invested in. if you want to play with your phone, go for android instead.
That is interesting that you have had that many problems... I have owned only the Toshiba Thrive (only Honeycomb Tablet) and I have not experienced any problems with lag or crashing.

I did experience a power button problem during the first week of ownership but that was corrected with the first update I received. I receive an update about every two weeks on my Thrive and could not be happier. I am usually happy with Toshiba products though.

My own personal experience though. James maybe you should pick one, Thrive, up. I would be interested to see if you experience the same problems or if i have just been lucky.

I also have an iPad and a PlayBook and do not use either as extensively. If it was not for iTunes I would probably be using the iPad more than the others. But I cannot get past that.
My experience with the thrive has been similar. I've also been fooling arround with some movie players that have been tweaked for the Tegra chip (diceplayer, rockplayer) and am astounded how well they deal with 1080p video thanks to hardware decode.

I've found a few apps that don't work so well, but in general, nothing is glitchy.

No fruity themed playthings for me!
@heathman

+1

I don't have a Toshiba brand tablet but I bought my son an Asus a few months back and he hasn't had any of the problems that James describes with his Honeycomb tablet.

Personally, I use the new Archos 80, which was very stable but after the last update, it does freeze on me every now and then; not often though. I expect Archos will line that issue out again soon. Also, besides layout, I don't really see a whole heck of a lot of difference between Honeycombe and the previous version of Android. I do agree that it was less than stable when it first released and still has a few glitches in it but I like it personally.

I also own an iPad and support others who do as well and it's not without it's faults either. I had an app screw up just this morning and had to reinstall it to get it going again. I rarely use my iPad for anything except testing and supporting my users but I've had it lock up on me before and I've had to talk users through resetting theirs after a lockup as well. I'm not saying it's not a good tablet; just that it isn't as perfect as everyone likes to claim.
@heathman
+1 -- I got a Thrive when they first came out. The infamous sleep problem was fixed with an update a month or so later and I haven't had a problem since, and as an app developer, I use mine most of every day. I also have a 7" Archos 70 with internal 250GB hard drive and have never had a problem with it either.

While I'm posting -- Kendrick: Get a new picture. That smirking, looking-down-your-nose pose is not designed to generate good will in others.
James As a follower of yours, I wish you had time to use the Thrive, with all its ports and replaceable battery it - yes after updating the ROM and increasing the speed- runnings so well I have not used the notebook and decreased the workstation and smart phone - other than using it as a connection when away form WiFi - I also gave away my Nookcolor as it was just sitting around unused....IF the Thrive gets Honeycomb I will be one happy camper, as it was about 1/2 the cost of the others and has so much more!
I have the Transformer, so far I like it.
I'm not bothered that much with market crashes or apps crashes, but the most that bothers me is the lag.
I've been trying to get an answer for this question:
will ICS help stability only (reduce app crashes)? or is it going to fix the lag too?
@Gon_M_KO Having had the transformer for 2 months, I'd never buy a conventional laptop again. Given the lag though, I'm hoping ICS fixes it, otherwise I'm trading up for the Transformer 2 and it's Kal-El goodness. If more cores and ICS can't solve the lag, there are some serious issues.
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that's FUD
The Linux Geek 31st Oct
spewed by apple and M$. Android works like a charm!
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Contributr
@The Linux Geek I am confident I have used far more Android tablets than you, so my POV is not FUD, it's relevant.
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It is not FUD...
serpentmage 31st Oct
@JamesKendrick I have Android's and an iPad. We bought an iPad for my parent in-laws. I don't regret that purchase whatsoever! Android is nice, but way too kludgy for my taste.
@JamesKendrick

Why would you marry yourself to an OS which guarantees everything you do will be spied on and profited on by Google? Android was created, first and foremost, so that Google could improve their profiles on you.

Apple or Microsoft may do the same, but their business model is to sell products, not to sell their knowledge of you.
@JamesKendrick The only thing that The Linux Geek is capable of accepting is his POV that Linux is perfect and everything else is evil.
@The Linux Geek

Actually, no. I love my Xoom for what it is, but that doesn't make it flawless. There are a lot of applications that I cannot get due to Force Closing. There are times when I have to restart to clean up the memory. And I still get mad when I realize I'll be waiting at least another month for the update to 4.0.

I love using it, but Android is far from perfect. That's alright, though, because it's always getting better.
@Michael Alan Goff

I agree about the Xoom, but, I would also state that no product is perfect, not even the hotly selling iPad. Every product has issues. It is whether or not the good outweighs the bad and it is worth the price.
@Ididar

I didn't mean to imply that any tablet, or device, or software, or anything else, is perfect. My response was merely based on the idea that everything Android does is perfect and anyone who says otherwise is spreading FUD.

As for the good outweighing the bad,there is a reason why I kept the Xoom and haven't went to get the iPad 2 to replace it. happy
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@The Linux Geek ... Odd place to put a reference to a D&D monster but hey it fits. I found Steve Jobs to be rather charming... You not so much:) See how that works?

Pagan jim
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Too bad we can't say the same thing
William Farrell 31st Oct
@The Linux Geek
about your brain. You know, the "works like a charm" thing. wink
Had my Xoom for a long time and the only crashes I get are certain web pages. I suspect there are advertisement items on those pages causing problems but since I visit them infrequently it doesn't bother me. Overall, in using the thing pretty much every day since it was released in Canada ... minor issues and nothing I haven't heard from iPad users or tons of smartphone users.

Your point is relevant, to you. It doesn't mean all Android tablets have the problems you've experienced. Matter of fact, I'd suggest that given the vast number you've used you're potentially combining all your issues into an overall "Android problem" which may or may not exist. Some of your issues could be hardware ... or not. Hard to say since you're only pulling one users's experience.

Like anyone else, your opinion is the perspective of one person. Mileage may vary.

And, as everyone knows, people that write (and read) about tech issues have both raised expectations and raised sense of outrage about problems. I find I have the same problem being a steady reader about tech issues.

It is like the iPhone 4S. The blogsphere and tech writers all had problems that an iPhone 5 didn't show up. Regular iPhone users still went out and bought the thing in droves. Why? It did what they wanted. It wasn't what had driven techno-types into a frenzy for months ... but who cares. They weren't generally caught up in it and they got what they wanted.

Tech writers generally find themselves drifting off into an area that only makes their commentary relevant to other similarly minded people and not to the general public. Your expectations, and mine, do not reflect the public at large.
All I can say is Thank God for iPad. I bought mine in June and my battery lasts a full week with heavy use. It never crashes, freezes or anthying, it truly just works... it is simply amazing. I can't even say the same about my iPhone... it does hang sometimes with appsl like Google Voice.

I wonder why the author won't just use the best tablet out there??
@Hasam1991

Hasam1991 you crack me up with all your Apple love... It's highly entertaining. Keep it up! Its a very mirthful experience.

Its always fun to listen to individuals living under the veil of the fruit.
@Hasam1991

God did not create the iPad/iPad2. Apple did and you should thank Steve Jobs before anything else.
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All
Hasam1991 31st Oct
All I can say is Thank God for iPad. I bought mine in June and my battery lasts a full week with heavy use. It never crashes, freezes or anthying, it truly just works... it is simply amazing. I can't even say the same about my iPhone... it does hang sometimes with appsl like Google Voice.

I wonder why the author won't just use the best tablet out there??
The OS's hope likely lies with Amazon. However, decrying the quality of Android tablets is kind of like saying that using a full sized Chevy Econoline van is not that easy as a daily commuting vehicle. 90% of the world uses iPads for a reason. Sure the van has 4 wheels and will get you and 10 of your friends places but its not really optimized for the experience.


..." i have to make this van work somehow, i can't be like everyone else "

I like Android but for consumer tablets?...it better get a lot better
@rdvis@...

Not for this particular consumer.

For me, the number one, two and three criteria for choosing a tablet usage:

I want to be able to load whatever applications posted on the Internet into my tablet, and save whatever files either into memory or into external memory cards, that the device can process as long as there is an application installed to process with such files.

I want to be able to know what to do with the file attachments in my email. Click on it and the app associated with the file extension should be coming up.

I don't feel I should have to resort to ways to alter my OS to a point the OS vendor refuses to upgrade my device, in order to achieve so.

In other words, I want exactly the experience I get with a desktop/laptop on my media device as far as freedom of installing applications is concerned.

Apple seems to think that consumers are dumb people and will screw things up if such freedom is given to them. I don't want to be associated with those people.
I see no mention of the Samsung Slate. I just got one two days ago and believe it will replace my laptop.
@rlogan@...
Samsung Slate is beautiful! I haven't played with one yet... Do you like it?
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I've found the Android 3.2.2 on the LTE upgraded version of the Xoom has been completely stable and addressed every one of the issues I've observed through the previous Honeycomb releases.

My guess is that after the rush to market, the graphics acceleration is at the heart of much of the instability we've seen on Honeycomb.
I share James' concerns/reservations with Honeycomb. I've been sticking to my HTC Flyer (Gingerbread heavily skinned with HTC Sense UI) because it is stable and "just works." Sure, it's not the full-on HC experience, but on a 7" screen it works very well, the price was great ($299), and it delivers a fair pen inking experience as well (about as good as N-Trig on Windows devices).

Maybe ICS will stabilize both the phone and tablet platform, hopefully before Apple and IBM decimate the Android brand in court or through the checkbook. PS to Google - kill the cutesy food related version names; its about as amusing and interesting as Apple OS predators...
@dksmidtx

I've got a Flyer, too, and have been very happy with it. My biggest concern is the Web Browser. I've tried a bunch, but the only one I really like is Opera. Opera is about 95% of the way there, I'd say, but there's still that 5% room for improvement before I can give it a full "two thumbs up."
I do not experience any unusual, or even noticeable, lag at all and only one glitch. When installing apps from the Market it will occasionally hang at 'Waiting to intall' after downloading the app. I don't call that a lag, I call it a glitch because retrying once or twice has always succeeded. This is on a Transformer. As a matter of fact what most struck me about the thing is how quick it is and it's ability to display full 1080 HD video without any hickups at all! I just wish it had a delete key.
My Xoom works nearly flawlessly, and doesn't have me strapped to that ***** company Apple.
@dagodevas.. As much as Apple may deserve such praise still it is in poor form to give such too often:) Apple is but a company with a certain set way of doing business. You as a consumer have the freedom to choose to except that way or go elsewhere and Apple is fine with your choice. Granted they'd prefer if you choose Apple but the VERY last thing Apple wants is a dis satisfied customer for they Apple strive for statisfied customers. Apple thinks a satisfied customer is a likely returning customer and one of it's biggest word of mouth advertisement champain that has been going on for over 25 years now!!! Guess what it works!!!! Now if you don't like the way Apple does things that is fine everyone has things that float one's individual boat and pleasing everyone is a fools errand so Apple choose's one mehod and sticks with it much to it's credit I can't tell you how many times people, and pundits where certain Apple was doomed.... DOOMED I tell you. Heck right here on Zdnet a blogger wrote that now it was time for Apple to grow up. Yeah change in mid stream right when things were going so swimingly RIGHT!!! That's the ticket! The point is I know people who actually enjoy things like liver!!1 The EAT The stuff and claim it wonderful. Can't even stand the idea much less the myself but you don't see me posting negative comments about liver and or liver eaters on some random Butcher Shop web site now do you? No cause I realize that strange as it is too me and my way of thinking some people do like the stuff? Hmmmmm?

Pagan jim
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Door open for Windows?
nobby57 31st Oct
I wonder if the painfully slow progress in Android will leave the door open for Windows tablets - maybe when 8 comes out? Another problem with the Android experience has been close integration/ease of use with MSOffice. Some corporate users have gone to iPads, but they're weak there, too.
@nobby57
Would be interesting to see how many corporations who bought the iPad are using them a year later. I suppose they're good to show off a presentation...but what else can you do with them? Can you open email attachements? Do you have to buy all new software? Can IT drop them into an Active Directory? Can you create or work on documents? What about the security issues and concerns? I just don't see the use... But they're great for sitting on the couch and reading the paper!!!
I bought an Asus Transformer as soon as they came out, and I use it for 6 to 8 hours each day. I have never had the technical problems described in this article -- or any others. I love it!
Everything the author wants, "In my view a tablet should be a device that you just pick up and do things with it. No lag, no discovering it has shut down unexpectedly; just pick it up and do stuff. The system should run smoothly, without hiccups, and things should happen instantly."

Is available right now in the iPad, yet he dismissively 'ignores the elephant in the room' that is the iPad.

What's the problem? Why ignore the fact the Apple's already given you everything you just asked for?
@draymis

But the iPad has hiccups. Your mileage may vary, of course, but everything with software has hiccups. Nature of the beast. The author isn't happy because he's a tech writer constantly using software based devices and he's hit a frustration level with imperfect software. Since no software is imperfect he won't be satisfied with anything.

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