ie8 fix
Click Here

Transformer Prime buyers believe unlocked bootloader is an inalienable right

By | January 3, 2012, 4:30am PST

Summary: Updated: The ASUS Transformer Prime has an encrypted locked bootloader, and buyers are campaigning the company to unlock it. ASUS responds with an unlocker, and blames Google.

Updated: There is an interesting situation playing out in the Android world as buyers of the ASUS Transformer Prime have discovered that the company has pulled a fast one on them. The Transformer Prime is the new tablet from ASUS that has the unique laptop dock available that makes the device the tablet to beat. What has buyers riled up is the discovery that the the Transformer Prime is shipping with not only a locked bootloader, it’s also encrypted making it practically impossible to load custom ROMs. Buyers have started an online campaign to make ASUS unlock the bootloader to open it up to homebrew modifications.

I have been following this situation since it developed, as I really like the Transformer Prime. It’s not clear why ASUS chose to lock down the tablet, but it is clear that Android enthusiasts are upset over the decision. The fact that ASUS didn’t indicate this would be the case in advance has fanned the flames of discontent, as buyers didn’t discover until after they bought the Transformer Prime that it was locked down.

The online discussion over this turn of events makes it clear that the enthusiasts picking up this tablet believe it is their right to modify the device if they desire. Yes, rooting Android devices and installing third party ROMs violates the warranty of the gadget, but these buyers demand the ability to do so if they want. It leads to an interesting debate, should Android devices be hackable because the OS is “open”, or do OEMs have the right to lock them down?

This is not the first device to ship with a locked bootloader, nearly every OEM has done this with one phone or another in the past. The enthusiast community always rallies, and most OEMs have stopped the practice of locking down the bootloaders. It has become a kind of “we don’t support your modding but we won’t prevent it” truce between the community and the OEMs.

What makes the situation with the Transformer Prime so interesting is that some buyers feel that since they didn’t know prior to the purchase that the device was locked, they were fooled into making the purchase. An unlocked device is their “right”, and since they were “tricked” into the purchase they should be able to return the tablet. This is where it gets sticky, since technically hacking the device violates the EULA or equivalent. Is ASUS denying buyer’s rights by shutting down the ability to hack it?

I have been putting custom ROMs on my Android phones for years, and appreciate the ability to do so. I’m not sure I would agree that all Android devices should be open if the OEM chooses not to do so, however. My approach has been if a particular phone is locked and I want to hack it, then I don’t buy it. I don’t believe forcing the OEM to make it unlocked is necessarily the way to go. It is an interesting dilemma indeed.

What do you think, should OEMs be forced to make Android devices with unlocked bootloaders, or should we let the open market dictate this? Leave a comment with your thoughts about unlocked bootloaders.

Update: ASUS has posted on its Facebook page that it will release an unlock tool for the Transformer Prime. The company blames the Google DRM for video rentals for the decision to lock the bootloader, and point out that anyone unlocking the Prime will not be able to use Google’s video rental service.

Regarding the bootloader, the reason we chose to lock it is due to content providers’ requirement for DRM client devices to be as secure as possible. ASUS supports Google DRM in order to provide users with a high quality video rental experience. Also, based on our experience, users who choose to root their devices risk breaking the system completely. However, we know there is demand in the modding community to have an unlocked bootloader. Therefore, ASUS is developing an unlock tool for that community. Please do note that if you choose to unlock your device, the ASUS warranty will be void, and Google video rental will also be unavailable because the device will be no longer protected by security mechanism.

Last year Google shut down the ability to use the video streaming service for Android devices that had been rooted. This is a further indication that those who root their Android phones or tablets may face the loss of DRM-protected Google services in the future.

See also:

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

James Kendrick has been using mobile devices since they weighed 30 pounds, and has been sharing his insights on mobile technology for almost that long.

Disclosure

James Kendrick

James Kendrick has no affiliations or relationships that need to be disclosed.

Biography

James Kendrick

James Kendrick has been using mobile devices since they weighed 30 pounds, and has been sharing his insights on mobile technology for almost that long. Prior to joining ZDNet, James was the Founding Editor of jkOnTheRun, a CNET Top 100 Tech Blog that was acquired by GigaOM in 2008 and is now part of that prestigious tech network. James' writing has appeared in many print publications: Smartphone and Pocket PC Magazine, Information Week and Laptop Magazine to name a few. James' coverage of the mobile technology sector has regularly appeared in the New York Times, Salon.com and CNN/ Fortune online. Not just a writer, James has filmed numerous video reviews and how-tos that have garnered well over a million viewers. He has appeared on local news segments and been interviewed by the Associated Press on mobile technology topics. Additionally, James has been podcasting about mobile technology for years.

49
Comments

Join the conversation!

Just In

RE: Transformer Prime buyers believe unlocked bootloader is an inalienable right
arlkay@... 4th Jan
@richard.may@... I agree only if they clearly state in their advertising and Promos' that the condition exists. Then people can make an intelligent choice based on facts!!
0 Votes
+ -
Lock, but provide release of EULA
peter.marek@... 3rd Jan
Lock the bootloader by default. Most of the user, I suspect, do not MOD the OS. ASUS is mitigating their warranty risk for Bricked devices. They should provide an "unlock" code (per serial number) to release the encryption and provide it with a signed/logged release of the EULA. Let the % of Modders do their thing (accepting the risk).
@peter.marek@... Yes, lock the bootloader by default and tell people upfront that you're doing it. See your sales never get off the ground and lose any enthusiast support right out of the gate. See how far that gets you.
0 Votes
+ -
@peter.marek@... There wouldn't be a problem with bricked devices if Asus did what HP did with the TouchPad and provide a way to dump the entire core OS and bootloader back onto the device, thus erasing everything that was done to it and returning it to a factory-new state. Did you prevent your tablet from booting? Get to the boot menu and dump everything back so that it's as good as new. Asus doesn't get bothered you learn a lesson about being more careful playing with something you spent $500 on.
IT'S OFFICIAL! ASUS in their facebook page, just announced that they will provide a tool to UNLOCK the bootloader.
@peter.marek@... So I buy a car an can only go 5 MPH without the dealer telling me until I drive off the lot...IF one is transparent that is fair, hide my use as I SEE FIT, is not only rude, it is the worst respect a company can pull on its clients. I refuse to now buy Samsung due to their rude behavior. I just purchased a 3D LED TV, HTIB, etc from LG, A table from Toshiba, etc whereas I previously had all Samsung products. NEVER again...unless they stop their NO 4.0 for the current "S" as it will run 4.0 without their business practices to "Make" it so...the CEO needs to step down as the honorable thing!
When I buy a computer, I expect that I can reload it with Linux or update it to the latest version of Windows when it comes out. Many users do not want to do those things. They feel that they will be getting updates to the system they purchased for as long as they will be using it. I guess I keep my systems longer.

This does not protect Asus from "bricked" systems either. If the bootloader was open, a simple image could be provided to factory restore a tablet in the same way as any other computer. I don't know anyone that has returned their computer for a software issue like this. Support simply tells them to re-install from the recovery partition or cd.

Treating this like any other computer would be best for the end user AND Asus support.
This is why fragmentation is not an issue on Android. Most people are rooting the devices anyway and loading clean ROMs. It's similar to reloading a clean Windows install to remove the spyware and crap when you buy an HP. That's also why the quickest way to loose Android sales is to lock the boot loader, it forces fragmented provider locked OS's on the consumer.
@Socratesfoot 'Most people' have no idea what a bootloader is, nor do they have any idea what rooting is. Heck most people I know double click links on the web. For the tiny percentage of the population (us geeks) that actually root phones (and read & comment on tech site), I agree, it is a big issue.
0 Votes
+ -
... provide two versions, locked and unlocked ... locked comes with a warranty, unlocked does not ...

Seems simple to me ...

Ludo
@Ludovit

It doesn't even have to be that complicated. A repair tech can tell in 30 seconds or less whether a ROM has been replaced with an unofficial version. Just consider a tablet with a replaced ROM to have voided the warranty, and the customer should be billed for the time wasted before having the tablet returned.
@Michael Kelly
Billing or refusing to return the tablets sent in on bogus claims would be a nightmare. Much better to have two distinct products. If you choose to buy the "enthusiast" version, don't even try to send it back when you fry it.
@john-whorfin Speaking from the perspective of an ex-logistics person who has also worked in freight claims, keeping two separate SKUs would be much more of a nightmare than dealing with a small uptick in voided warranty returns. How many devices do you make of each type? What if you end up with more locked/unlocked than the market wants? What if they need more locked in store X and you've only got several thousand unlocked sitting in the warehouse taking up space that there's no buyer for yet?
Did you ever buy a product in America that also had French labeling information on it? That's so that the goods can be sold in America or Canada depending on demand/circumstances. Same with electronic devices having 10 different menu languages built in. From a logistics point of view, you don't want any more SKUs than you need.
On Facebook, ASUS says the unlocked bootloader is coming soon.
Microsoft should allow the UEFI to have an off switch, so that people can...

Oh, wait, wrong story.

Having a locked and encrypted loader means that it is very difficult (never say impossible) for somebody to install a root-kit.

That said, I would suspect, that the silent majority haven't a clue about unlocking and installing 3rd party ROMs. For them, it is a very good safety feature.

Should enthusiasts be allowed to unlock? Hmm, why not, as long as they realise, that if they screw up the device, they are on their own, no warranty claims.
It worked, free advertisement of the new product. Causing controversy and communication.
If Asus wants to lock the bootloader, that should be their choice. Let the free market show them the success or error of that decision. If enough users reject the device because of this choice, they will unlock the bootloader
@richard.may@... I agree only if they clearly state in their advertising and Promos' that the condition exists. Then people can make an intelligent choice based on facts!!
0 Votes
+ -
It's not a "right", but...
Speednet 3rd Jan
If I can re-pave my Macbook Air as a Windows 7 machine (which I did), then I would think that any Android device could be similarly re-paved.

Even iPads can be jail broken, although to be honest I don't know if it's the same thing as what the Android modders are trying to do.
0 Votes
+ -
Why void the warranty?
johndoe445566 3rd Jan
I don't buy the whole "void the warranty" thing. If the hardware can be permanently damaged by software, the hardware design is fundamentally flawed. The manufacturer shouldn't be able to hide behind a locked bootloader or a EULA to escape liability for a defective product design.
@johndoe445566
unlocking can lead to overclocking, leading to fried components as users push the components beyond what they were designed to handle. Defective users, not defective design...
@johndoe445566
No offence, but this rather sounds like your understanding of Hardware/Electronics is fundamentally flawed. It surely is more difficult nowadays, but all you need to do is to use the right CPU-Machine-Commands (and I know what I am talking about, I???ve fried more hardware with faulty code than I can be proud of).
Whether or not a device is locked should be disclosed up front rather than sucker a purchaser who desires to mod and discovering they can't. That's just WRONG!
Maybe now the cat's out of the bag it'll hurt sales enough to force Asus to unlock it.
I sure as hell won't buy one now.
Add $50 and remove the warranty for the "unlocked" version and you will very quickly find out how many people actually care about being able to load their own version of the O/S. Of course you have to advertise that the locked down version with a warranty is $50 cheaper, not the other way around, since the people who want to hack the tablet will cry foul that they actually get charged being allowed to do it.
@john-whorfin
Why charge customers extra and remove warranty at the same time? That seems like a very hostile thing to do.

The Google Nexus had an unlockable bootloader and came with a warranty. When the bootloader was unlocked you lost your warranty rights, although if you were able to restore to stock OS often times they would accept warranty returns for hardware problems. Hardware problems can occur if you are running a stock OS or not.

Other types of computers can have their OS modified or replaced, why should portable devices be any different?
Considering a lot of free advertising online comes from modders & hackers they should come up with some compromise that allows users to take the risk of they want. Why not release an app that can root and or decrypts the bootloader that at the same time logs the usage so the Asus can reserve the right to provide tech support based on the serial number of the unit. However I think all device manufacturers should provide basic hardware tech support regardless of OS installed much like Windows machines today. I think if the device manufacturers were sued in court they might have to change this practice.
0 Votes
+ -
It's just SMART business.
lanzilli 3rd Jan
I don't believe they should be "forced" to provide an unlocked product, that would go against our constitution. However if a company is going to develop a product of such high caliber then they are obviously going after a certain technical crowd. And locking down the OS while trying to go after that crowd is not a smart business desicion. I would not invest into that model at all.

For example, my stance is: I intnetionally waited until the prodcut hit the market and I could read about what others were experiencing. So now the bootloader needs to be unlocked or I simply will not purchase the product. I'm sure someone else will match the hardware performence very soon.
I believe that the fact that it IS locked should be disclosed before purchase.
First tech & consumer riot of 2012? Will it survive the end of the year gaff list?
Selling this with a locked bootloader is like selling a new car with a locked hood that only the dealership can open. Would YOU buy that? As many have stated, all ASUS would need to do to prevent return of bricked devices is provide the default image so that it can be reflashed if mistakes are made. I've rooted every Android phone I've ever had and put custom ROM's on many (usually CyanogenMod) that often run better and have more features than stock. The rare times I've screwed one up it's been easy to return it to stock with an image. As a rule of thumb, I'll go root-only and won't load a whole new ROM without the stock to fall back on. What's the big deal here ASUS?
0 Votes
+ -
Funny
Rabid Howler Monkey Updated - 3rd Jan
Isn't exactly this what all of the Linux fans were recently trashing Microsoft and it's OEMs over with Windows 8?

And now an Android OEM, ASUS, does it with Linux. Priceless.

Edit: Changed based on jgm's comment (below). Originally, I stated: "And now Linux does it." Thanks, jgm, but, it's still funny (as well as priceless).
@Rabid Howler Monkey You mean ASUS does it, not "Linux". That's like complaining about something America or France did and saying "Look what democracy just did!"
http://www.facebook.com/ASUS?sk=wall

Regarding the bootloader, the reason we chose to lock it is due to content providers' requirement for DRM client devices to be as secure as possible. ASUS supports Google DRM in order to provide users with a high quality video rental experience. Also, based on our experience, users who choose to root their devices risk breaking the system completely. However, we know there is demand in the modding community to have an unlocked bootloader. Therefore, ASUS is developing an unlock tool for that community. Please do note that if you choose to unlock your device, the ASUS warranty will be void, and Google video rental will also be unavailable because the device will be no longer protected by security mechanism.

Thank you for all the understanding and support for the ASUS Transformer Prime. Happy New Year!
"Regarding the bootloader, the reason we chose to lock it is due to content providers' requirement for DRM client devices to be as secure as possible. ASUS supports Google DRM in order to provide users with a high quality video rental experience. Also, based on our experience, users who choose to root their devices risk breaking the system completely. However, we know there is demand in the modding community to have an unlocked bootloader. Therefore, ASUS is developing an unlock tool for that community. Please do note that if you choose to unlock your device, the ASUS warranty will be void, and Google video rental will also be unavailable because the device will be no longer protected by security mechanism."
IT'S OFFICIAL! ASUS in their facebook page, just announced that they will provide a tool to UNLOCK the bootloader.
Although I believe they have the right to lock their bootloader, they should not do it. As long as customers are willing to accept the lost warranty, they should be allowed to do as they wish with the hardware. I have been violating warranties for many years, with few negative consequences. However, if Asus stands fast on this, they will incur the wrath of the not inconsiderable Android community.
0 Votes
+ -
I understand why Intel keeps its Linux Wifi drivers closed source--because otherwise users could program the chipsets to violate FCC regulations and Intel just doesn't want the responsibility.

But locking down an entire O/S?

If I buy a device, I want it to be MINE. Not pretend-to-be-mine-but-actually-locked-by-the-vendor-so-that-it-really-still-belongs-to-them. Especially if I'm paying for a premium device.
@dvorme Intel isn't responsible for what users do with WiFi chipsets any more than GM is responsible if I plow into people with my car. Many, many WiFi chipsets have open source drivers, some provided by the chip makers themselves.

I agree with you about actually owning the device, and between Windows' App Store going to be the only source for Metro apps, locked bootloaders, "Secure boot", this incident... it's getting ridiculous.

I'll add one that's even more crazy and hasn't been addressed in the media yet... laptop BIOses with whitelists. I was looking at the HP DM1-Z notebook/netbook and saw that it only had 2.4GHz wireless support but also had a 5GHz antenna. I checked to see if there was a wireless card available from HP to add 5GHz, but there wasn't. I then learned that the BIOS checks the PCI ID of cards inserted in the slot and will only boot if you have one of the two cards HP allows (sold by HP, of course) in the slot! The BIOS also has a checksum and the flash utility won't flash BIOSes without the right checksum and apparently hackers haven't readily been able to circumvent it yet. This means that you can only use HP's (expensive) WiFi cards, but worse, they simply don't whitelist any dual-band WiFi cards even though the machine has the antenna, so you're stuck using a USB device if you want to add 5GHz N WiFi. I think it's CRAZY that laptop vendors are locking you into using their own products even though the whole point of things like PCI is that they are open standards to allow any compatible device to be connected and thus encourage competition!

People really need to become aware of these issues and pressure change, like what just worked with ASUS. Even if it doesn't affect you today, it will in the future. ASUS stops supporting the Transformer and you want to put the newest version of Android on your device yourself... you can't. The next WiFi standard is unveiled and you want to upgrade your laptop to use it... you can't. HP exits the PC industry (as almost happened) and your WiFi card dies and you want to replace it... you can't even though you have a standard mini-PCIe slot. These are the kinds of things that should bother anyone. I know I have an old DVR and the vendor BIOS-locked it to certain hard drives to avoid users installing their own higher-capacity drives, and now that the product is discontinued it's a PITA for people who want to repair them to find a compatible drive. This kind of stuff is in all sorts of hardware and end users are not aware of it until they've bought the product and it's discontinued/out of warranty. The heck with Ron Paul happy, there needs to be a law mandating disclosure of locked-down hardware before purchase!
0 Votes
+ -
Cancelled order
sah42 3rd Jan
Cancelled my order when I heard this. There'll be other Tegra 3 pads very soon.
I don't think the protestors have any grounds for suing ASUS about the encrypted boot loader. It's ASUS's product, the company can build it any way it wants to, and if the protestors don't like it, they can buy something else. That said, ASUS does look to be vulnerable to a charge of false advertising. Administrative control defines ownership in the digital age, and if ASUS doesn't allow the user's full control over the device, including the boot loader, then they, not the user, are the effective owner of the device and to describe what the users are spending their money on as anything as a rental or leasing arrangement is false advertising.
@zdjerveyc You just defeated your own argument. The grounds for suing is exactly that: there were limitations to the hardware that no reasonable user had any reason to assume were there and that were not disclosed before purchase, meaning the user should have the right to return the product for a refund.
There are two products here.
The hardware and the software (including firmware, etc).
You buy the hardware. Or that is the way it is suppose to be.
You license the software.
Since you buy hardware, you should be able to load whatever software you wish on your hardware.
I understand that the "phone" company does not believe this and mistakenly believes that they "owe" everything, hardware, software, services, etc.
I understand that "we" have allowed this business practice to go unchecked.
This must change.
The "phone" company owns the service.
Everything else we the people own.
I'm a WinTel user from Win 1.03 days; I'll dig into the guts of a Windows install in a heartbeat (worries the *&$* outta my NetAdmin at work, sometimes; he thinks I'm too much of a daredevil). BUT I don't know enough about my brand-spanking-new Transformer 101-B1 to be rooting it. That's okay. IF ASUS would be willing to sell me a RESTORE CD, either as an accessory, or as part of the purchase package, then I'd (maybe) be willing to take a look under the hood of this nice, shiny new toy. And become a REAL power-user, instead of just loading up all my MP3 and Kindle files. As it is, they're NOT going to convert me away from my Win7 network at home OR at work! Because until I'm secure and comfortable with what goes on under the hood, I'm NOT going to get in and drive with all my precious cargo in the trunk. That's just the way it is, guys.
Sorry, ASUS. I AM willing to pay more for the right to BOTH a warranty AND the keys to the hood lock, though.
???Please do note that if you choose to unlock your device, the ASUS warranty will be void, and Google video rental will also be unavailable because the device will be no longer protected by security mechanism.???

I will not unlock my ASUS until I know it has no hardware issues. In the mean time I will never rent a video from Google, ever!!

If Google was worried about you being secure they should sell the Prime unlocked and provide a lock tool for you.
Right, who would be stupid enough to do that.
ASUS attempts to make the issue the use of DRM by Google and the subsequent non-availability of Google videos to the customer.

Get real. Are there tech-savvy customers who support DRM? Google or elsewhere? I would think very few. Those who do use such conteent are also those who wouldn't root a device anyway.

When I buy a piece of equipment, I own it. If I'm leasing it, I have the right to return it and receive pro-rated refunds, or complete replacement at regular intervals. If I own it, I can do with it as I will.

If the rationale is to protect software rights, then:

Contract law says that you can not be entered into a contract by deceitful practices, such as non-viewable shrinkwraps.

Courts have ruled that you do own that specific copy of the software which you purchased. In the United States, once you own a copy of a program, you can back it up, compile it, run it, and even modify it as necessary, without permission from the copyright holder. See 17 USC 117. What you do not own is resale rights (like mineral rights and property rights, you can own the top but not the underlying wealth), and you do not own rights to upgrades, support, etc. Unless you contract for it. According to the CONTU Final Report, which is generally interpreted by the courts as legislative history, ``the right to add features to the program that were not present at the time of rightful acquisition'' falls within the owner's rights of modification under section 117.

Years ago, the SPA convinced Louisiana to subvert the will of Congress by passing a law that declared shrinkwrap licenses enforceable. In Vault v. Quaid, 847 F.2d 255 (5th Cir. 1988), this law was struck down. Federal copyright law preempts state law.
@WCarlS Awesome post with some eye-opening information I doubt few were aware of (I sure wasn't). Thank you very much for this information! I'm saving it for future reference.
The real problem is while these people claim they are ok with the fact that jail breaking their new pad violates the warranty and all businesses know a great percentage of these same people will be in line trying to get warranty work once they break the device jail breaking it. While I say let them hack away I also say you break it you live with it.
@pawwof If your device could be destroyed by simply flashing the BIOS, you've got a rather flimsy device.

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix