Verizon customers have nationwide data outage, again

By | December 21, 2011, 7:01am PST

Summary: Verizon customers are experiencing a nationwide data outage, the second in recent weeks.

Update: Verizon may have the reputation of the nation’s most reliable data network, with the biggest LTE coverage, but a nationwide outage brought it all to a screeching halt today. The company isn’t making an official statement about the problem and when a fix could be expected. This is the second major outage for Big Red in just a few weeks.

Not all Verizon customers are experiencing the loss of data connectivity, and those who are report varying loss of service. In my home office in Houston, two iPhones never lost 3G connectivity while two LTE phones have no 3G or 4G coverage. Another LTE phone has been able to get to the slow Verizon 1X network sporadically, but not the 3G/4G networks.

Update: Verizon sent me this statement about the outage:

Verizon Wireless 4G LTE service is returning to normal this morning, after company engineers worked to resolve an issue with the 4G network during the early morning hours today.   Throughout this time, 4G LTE customers were able to make voice calls and send and receive text messages. The 3G data network operated normally.

Image credit: Flickr user eliu500

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James Kendrick has been using mobile devices since they weighed 30 pounds, and has been sharing his insights on mobile technology for almost that long.

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James Kendrick

James Kendrick has no affiliations or relationships that need to be disclosed.

Biography

James Kendrick

James Kendrick has been using mobile devices since they weighed 30 pounds, and has been sharing his insights on mobile technology for almost that long. Prior to joining ZDNet, James was the Founding Editor of jkOnTheRun, a CNET Top 100 Tech Blog that was acquired by GigaOM in 2008 and is now part of that prestigious tech network. James' writing has appeared in many print publications: Smartphone and Pocket PC Magazine, Information Week and Laptop Magazine to name a few. James' coverage of the mobile technology sector has regularly appeared in the New York Times, Salon.com and CNN/ Fortune online. Not just a writer, James has filmed numerous video reviews and how-tos that have garnered well over a million viewers. He has appeared on local news segments and been interviewed by the Associated Press on mobile technology topics. Additionally, James has been podcasting about mobile technology for years.

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RE: Verizon customers have nationwide data outage, again
neil.postlethwaite@... Updated - 22nd Dec
@rob.sharp@...
Seconded. I thin Verizon should spend their money on building out their shonky 3G network, rather than chasing 4G which next to no-one uses.
I've got a non-LTE phone and it's been working fine. Maybe it's an issue with the LTE network that's confusing the 4G phones.
@Aerowind

Not a lot of need for 4G anyhow...oops did I say that out loud?
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RE: Verizon customers have nationwide data outage, again
neil.postlethwaite@... Updated - 22nd Dec
@rob.sharp@...
Seconded. I thin Verizon should spend their money on building out their shonky 3G network, rather than chasing 4G which next to no-one uses.
If your 4G android phone has no connectivity during these (Now Normal) VERIZON 4G OUTAGES, go to settings/wireless/mobile networks and change the CDMA/LTE setting to CDMA only..This should get 3G coverage back..
During the outage, I couldn't even get 3G when selecting only CDMA services. I don't believe the 3G was working in my area and my phone somehow just couldn't see it when told to only look for it.
Well, that's it for them! For sure this marks the end of [oops, it's not RIM]

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