Windows Phone 7 detailed update schedule summary: soon

Windows Phone 7 detailed update schedule summary: soon

Summary: Microsoft responded late yesterday with a schedule outlining the WP7 update schedule for every handset in customer's hands. It doesn't tell a single owner when they will get the WP7 update.

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Microsoft has taken a few punches over the Windows Phone 7 update situation, and rightly so. The company made control of the update process an early selling point to combat complaints from long-time Windows Mobile customers. The new WP7 platform would have updates pushed out by Microsoft itself, so customers could count on getting them, and in a timely manner. That hasn't happened yet, and early adopters of WP7 are not happy about the lack of updates, and information offering when they can expect it. The company responded late yesterday with a "detailed" schedule outlining the update release schedule for every handset in customer's hands. The problem is it doesn't tell a single owner when they will definitely get the WP7 update pushed to their phone.

So what does this tell the U.S. WP7 phone owner? According to Hardware 2.0, the "Testing" stage (where half of the phones fall) means that "the software update is undergoing mobile operator network and quality tests". History tells us that can take a long time, and it might be the stage where carriers decide they don't like a given update and decide not to offer it to customers at all. Yes, according to Microsoft carriers have the option to not offer any update based on its internal testing. Maybe these phones will get the update and soon, but maybe not.

The "Scheduling" stage means an update has been approved by the carrier/operator, and Microsoft is deciding when to start pushing it out to phones. This process normally takes "less than 10 days" according to Microsoft; the update is in Microsoft's hands and will indeed happen. So if Microsoft is in control of the update for the phones indicated, why not give a real release date? That's all the WP7 phone owners really want to know with a detailed schedule. When, exactly?

The entire Windows Phone 7 situation has been an embarrassment to Microsoft, with the first attempt killing phones and the update process halted by the company. Things are supposedly back on track and Microsoft published this "schedule" to communicate to owners that the process is in progress and phones will soon get the big update that brings copy/paste to the platform. So why do owners still not know when they will get the update? Am I missing the release dates?

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Topics: Operating Systems, Microsoft, Mobility, Software, Windows

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24 comments
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  • RE: Windows Phone 7 detailed update schedule summary: soon

    Why can?t Microsoft update phones like they update PCs? It cannot really be that hard. Or is there something that the carriers have done to the OS, that prevents this? Mobile phone carriers are known to monkey with stuff.
    Rick_K
    • Windows Phone 7 update process is the laughing stock

      The bizarre part is that Microsoft requires a PC to be present to update Windows Phone. The phone can't work independently.

      Google's management must be rolling on the floor laughing at the fiasco Microsoft is having with Windows Phone 7.
      Vbitrate
      • RE: Windows Phone 7 detailed update schedule summary: soon

        @zndac I don't think google is laughing since part of android os is microsoft software and any company that uses it has to pay microsoft and motorola is making there own new os based on linux to replace android! http://www.appleinsider.com/articles/11/03/23/motorola_hedging_android_bet_with_new_web_based_os.html
        imsimsj
    • RE: Windows Phone 7 detailed update schedule summary: soon

      @Rick_K The issue is that the required integration between hardware and OS in a mobile phone is much tighter than with a PC. A PC utilizes drivers for all of the hardware. For a mobile phone, that has to be baked into the OS build directly. It can make even small variations in hardware cause problems (such as with the first update bricking some Samsung handsets). Testing has to be very thorough and include every version of the phone produced, including version differences that are totally invisible to the end user.
      jglopic
      • RE: Windows Phone 7 detailed update schedule summary: soon

        @jglopic
        This is why I thought that Microsoft was going to control these updates. You would think that Microsoft, with their vast resources could get a copy of each phone to test against, and roll the updates out like they do with a PC. So basically even though Microsoft set the specs for these phones, customers are still at the mercy of the carriers? Theoretically some phone might not get these updates? I don?t know, but copying Apple in this process might have been a better bet for the boys in Redmond.
        Rick_K
  • Windows Phone 7 = Pain & Suffering

    Microsoft is slipping further and further behind the competition (Android and iOS).

    Microsoft is struggling to introduce basic OS functions like Copy/Paste, and full multitasking.

    The reason these late updates become so painful for users is because Windows Phone 7 was missing so many features when it was released. Tethering doesn't work. Bluetooth file exchange doesn't work. The simplest function of setting a custom ringtone cannot be done on Windows Phone 7. These gaping holes are not on the update schedule to be fixed. Maybe they'll never be fixed.

    It looks like Windows Phone 7 users won't get full multitasking until 2012. Alternatively, you can get it right now with Android or iPhone.
    Vbitrate
    • RE: Windows Phone 7 detailed update schedule summary: soon

      @zndac <br>Not to sound like a jerk, but did not iOS only get third party Multitasking a few years after its introduction? Yes I understand there were concerns over third party Multitasking and battery life (similar to the non-existent flash mobile). But before we sink to the level of a typical Windows fanboy, how about taking a step back and thinking?
      Rick_K
      • RE: Windows Phone 7 detailed update schedule summary: soon

        @Rick_K
        I've heard this argument before, but it doesn't hold water. Its natural that first-to-market tech would take until "a few years after its introduction" to get more advanced functionality, but MS is coming very late to the game; at this stage things like c&p should be considered standard, baseline functionality. Inexcusable that even now, they can't deliver the goods.
        dcj2subs
      • RE: Windows Phone 7 detailed update schedule summary: soon

        @dcj2subs@..
        I am not bashing anyone here, just looking for solid answers to how the system works. Yes; Microsoft botched the launch of WP7SPs, not one can dispute that. But the real question is how many shortcuts did they take to get it out the door, and what adverse affect will this have on the consumers?
        Rick_K
  • WP7 Stillborn

    My Samsung Focus was the first phone I've ever been excited about owning. I felt like I was riding the crest of a real shift in phone OS technology. I evangelized the phone to everyone who'd listen, including the Andriod and iPhone scoffers. I've waited patiently while the January update didn't come through, even in February (I know, it was all just rumors). Then early March, then late March. During this time MS finally started to pull back the curtain and tell us about the delays, explaining the extensive vendor testing that was going. OK, I can wait a little longer. Now we finally have an official release, with all the accordant pomp and circumstance, only to find out that its only for owners of the unbranded "rogue" phones. Everyone who signed up with a carrier now has to wait through carrier testing. What the heck have they been doing the last 3 months??? Are you kidding me? The high tide of support this platform generated months ago has dwindled to a trickle, and the Redmond bunch seems to greet the news with a yawn. Yesterday I read about the new Windows 8 interface, "Aero Lite", and how much it borrows conceptually from the WP7 interface. Makes me wonder if this whole venture into the phone market was just way to get millions of suckers to test the interface on sparse hardware to make the desktop version look even slicker. Its starting to feels like this whole WP7 thing was dead the day it was born, and was never intended as a long term platform. Now I wish I had gotten that Droid X instead...
    dcj2subs
  • RE: Windows Phone 7 detailed update schedule summary: soon

    [i]The entire Windows Phone 7 situation has been an embarrassment to Microsoft, with the first attempt killing phones and the update process halted by the company.[/i]
    WTF kind of lies are these? The update went pretty darn well except for the Samsung handsets which was completely Samsung's fault. Don't blame Microsoft for Samsung not knowing how to code properly. Everyone else who received the update was perfectly fine with it. I have never seen a more happy group of mobile phone users than those who use WP7.
    Loverock Davidson
    • RE: Windows Phone 7 detailed update schedule summary: soon

      @Loverock Davidson Many WP7 owners never got the last update which was to prepare for the current update which isn't rolling out to anyone yet. That is a fact you cannot spin.
      JamesKendrick
      • RE: Windows Phone 7 detailed update schedule summary: soon

        @JamesKendrick
        Of course he can deny it. It won't be true, but he can sit at home mumbling it to himself and eventually he will believe to be true. It is called confabulation ;-)
        Wakemewhentrollsgone
  • Xbox, Xphone, Xpad...

    It's time for Microsoft to start branding & manufacturing their own hardware.
    empirestatebuddy
    • RE: Windows Phone 7 detailed update schedule summary: soon

      @empirestatebuddy
      That will never happen as long as Ballmer is around...
      Hasam1991
    • That would be corporate suicide

      @empirestatebuddy It would definitely be the end of Microsoft. Xbox has barely broken even, on an inflation adjusted basis. The Kin was a public humiliation of epic proportions. No, Microsoft is [b]not[/b] a hardware company, and getting into the smartphone and/or tablet manufacturing game would be corporate suicide.
      matthew_maurice
    • RE: Windows Phone 7 detailed update schedule summary: soon

      @empirestatebuddy

      They did that and it was a resounding failure. You may remember a little device or two called "Kin".
      Wakemewhentrollsgone
    • RE: Windows Phone 7 detailed update schedule summary: soon

      @empirestatebuddy
      <i>It's time for Microsoft to start branding & manufacturing their own hardware</i>

      That may happen sooner than you think. With the potential purchase of Nokia, I could see Microsoft rebranding the phones like they did with those Toshiba Gigabeats.
      Rick_K
  • RE: Windows Phone 7 detailed update schedule summary: soon

    totally agree, copy/paste, bluetooth,wifi,ringtones, all basic commands in lots of phones now days, yet MS is trying to make it sound like a big update same way that those people at APPLE holding back on functions that should already be included in these type of expensive phones...I was hoping that MS would compete with Apple, but it just does not seem to be going that way, good thing I kept my NEXUS one,this bad boy from Google just keeps going and going and going with the updates.....yeahhhhhhhh and thanks Google.
    purrungas
    • RE: Windows Phone 7 detailed update schedule summary: soon

      @purrungas
      I on the other hand don't have a Nexus and I'm still stuck on 2.1 courtesy of my carrier... I'm going back to Apple..
      Hasam1991