Educating IT decision makers

Educating IT decision makers

Summary: When you tell a user decision maker that thing X will work better for some job than thing Y, are you an educator or an advocate? Think you know? try it with specifics: "Linux is better than Windows for web services." Education or advocacy? that is indeed the question - and it's not just words words words - this kind of thing has real consequences, for your company, for your career - and for the technology you prefer.

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TOPICS: CXO
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One of the more difficult questions behind some of the discussion here over the last week or so involves the extent to which we should try to educate our users so they can make informed choices.

The most basic problem, of course, is that it's easy to support education in the abstract and extremely difficult, particularly when you're involved with real world decision making, to separate education from advocacy.

I've got an unusually nasty version of that problem with a project I'm working on because I'm on both sides of the fence: user and techi. As a user I'm quite sure I know better than anyone else what needs to be done, and as a techi I'm quite sure I know better than anyone else how to get it done - the problem being, of course, that's there's no actual evidence to support either belief.

In this particular case, and I suspect often enough in other contexts, what's going on is that I've spent a lot more time on this then they have, and as I help them catch up, both their views and mine are going to get modified. We are, in other words, most likely to educate each other about the specifics of the one and only right way of doing this - i.e. the one that evolves for us over time.

However, if I peer deeply enough into my navel, I think I can clearly group the issues or things about which there's consensual uncertainty into three categories - and maybe learn something from doing that:

  1. there are clear issues of fact on which I'm convinced my conclusions are largely unassailable.

    For example, I expect to use open source software, on Unix, for this - and maintain that for the particular class of application we need, Domino is the only proprietary option that makes the slightest sense, but that would be too expensive. (In fact, it would cost about $250K more upfront than using an open source mix, but in the long run the most likely IT related risk to be realized by this organization is that they hire an idiot to run the system - and using Domino could reduce both the risk of that happening and the rate of IT collapse if it does.)

    On these kinds of issues, therefore, I see no distinction between preaching the obvious to my user colleagues and educating them.

  2. there are conclusions I'm equally sure about, but can see counter-arguments on - most are cases where cash costs are knowable, but the costs of what happens if some risk is realized, are not.

    For example, I'm convinced that the risks of using cloud anything vastly exceed the cost of owning and operating almost everything (except the net) ourselves. At the same time, however, bandwidth costs (especially in Canada where they're more than three times comparable U.S. numbers) make a powerful argument for using other people's bandwidth, and thus other people's servers. Notice, however, this this isn't as simple as it seems: a good compromise may be to do everything in house, but rent space on servers maintained by the three network carriers as store and forward points for bandwidth intensive material like videos.

    On these kinds of issues, therefore, I try to very carefully separate advocacy from education - explaining costs and risks in as nearly objective terms as possible, while stressing that decisions made to minimize risk (as opposed to decisions made to reduce immediate dollar costs) are almost always highly subjective. Thus showing them what the cost choices are is mostly education, but valuing risks avoided is mostly advocacy.

  3. there are conclusions that reflect little more than bias and familiarity - but that familiarity is a ticket to both risk and cost reduction.

    I'm comfortable, for example, with limesurvey and think it can do a particular part of the job very well. Is it really the only choice? No, but it's the only choice I'm immediately comfortable with and therefore the one I'd like to educate my users to choose - except, of course, that's it's pure advocacy for me to do so.

So where can we sensibly draw the line between advocacy and education? Logically it's education if it helps them make their own choices, and advocacy otherwise - but, in practice education is often so slanted as to be indistinguishable from advocacy (even by those involved) unless you already know enough about the subject not to need to education. As a result my bottom line is a cop out: the idea that just making sure that both you and your users are aware of the issue and the impact it has on your working relationship is half the battle - while the other half is both so situation specific and touchy-feebly in nature that it's like walking through a minefield: every step an adventure, and your first mistake also your last.

Topic: CXO

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6 comments
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  • Here's the difference:

    -It's education if you truly let people make their
    own decisions and support the decisions they make,
    even if it's your personal opinion the decisions
    are wrong.

    -It's advocacy if you do not support the decisions
    they make when it's your personal opinion the
    decisions are wrong.
    CobraA1
    • So, decidable only in retrospect?

      That may make sense, but it's helpful at the time.
      murph_z
  • Get rid of Windows licenses & cloud it

    There is no need in this modern day and age to hold on to lethargic Windows applications when Google and others will have an APP for that.

    So long Windows, it was really nice for the Windows advocates who sat around doing nothing and seeing them go out the door.
    Use_More_OIL_NOW
  • Is there anything you are an expert in Rudy?

    Certainly not education. On the other hand, I was a teacher for 20 years and taught and managed IT in secondary and tertiary education, so while you may find my opinions repellent, at least they're based on actual experience.

    The most important things for students, especially in this climate, is to get a job. If you aren't going to teach them or allow them to work within Windows, then you are making them the victims of your ideology. In fact, you should talk to your mini-me Chris Dawson who also lacks educational qualifications, but unlike you unfortunately has the power to impose his weird hobbies on students.

    Teaching is about introducing students to the real world, the one where the global OS is Windows, not the less that 1% desktop Linux ("it's the year of Linux AGAIN!!").

    As I keep reminding Chris Dawson, it's not about you and your weird ideas, it's about the students.

    However, like you, I do have misgivings about a return to the mainframe thin client days - often known as the cloud. Do I want to replace local infrastructure and hardware with slow, feature poor apps, put all my eggs in one basket and rely on the stability of outside providers? Don't think so at the moment. An increase in broadband speed, server reliability and some contracts that show penalties for non-performance and I may be a little more interested.

    tonymcs@...
    • It's so easy to cock-a-doodle-doo...

      when you're hiding behind a pseudonym, Tony!

      I also was a teacher and taught and managed IT in secondary and tertiary education. But unlike you, I also have 17 doctorates and taught in quaternary, quinary, senary, septenary, octonary, nonary, denary education for over 75 years!
      Coogol
  • Seattle Green Commandos announce the NEW ERA

    We will soon take on the power in all these societies so indisciplined and so confused!
    And will impose mandatory cultivation of GM-ed CARROTS!!!
    All over the planet! Stop with wasting your server space. No more anarchy, no more rhizomatic platforms: everybody will go napiform!
    Any loom, any balcony will be used to crop carrots which will, therefore, all connected to - and be connected to - each other by special fungi stirrings, able to carry over the tiny electrical signal emitted by the carrots.
    By the means of impedanciometry relay, infinite pulses - converting the carrots electricity (and if you don't know this you're just plain ignorant) - a gigantic cloud of computational carrots will connect any nettop empowered by Windows 7: one OS, one platform, one calling plan!
    Because of this, finally and thanks to Azure, the SaaSSOA will reign...

    Anyone will be root!



    ... just wait!
    Cheballestosabato