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Steven J. Vaughan-Nichols

Microsoft’s Ballmer $7.7-Billion Skype Blunder

By | May 10, 2011, 12:05pm PDT

Summary: Microsoft is buying Skype, the video and Voice over Internet Protocol giant, for over seven billion in cash and this will help them how?

I’m bemused to see that Microsoft’s Grand Poobah Steve Ballmer has blundered yet again. This time, instead of Vista, the operating system that never should have seem the light of day, or Windows Phone 7, the far too little, too late, attempt to play in mobile devices, he’s wasted a cool $8.5-billion (Billion!) on Skype.

Seriously? Ballmer just burned more money than Oracle did on buying Sun for a video-conferencing and Voice-over-Internet Protocol (VoIP) company? Come on! The only thing that Skype has over any of the dozens of other video-conferencing and VoIP companies out there is brand recognition and Skype’s brand is not worth $850-million much less $8.5-billion.

I mean, come on, Microsoft already has this technology. They’ve been selling these services in products like Live Meeting and Microsoft Lync, formerly Office Communications Server, for over a decade now. Sure, hundreds of millions of people already know and use Skype, but how long will they now that Microsoft owns it? I think Harry McCracken, well-known writer and editor, hit the nail on the head when he remarked, “Skype to be rebranded as Microsoft Internet Phone Professional Premium 2012 (KIDDING!)” on Twitter. Boy, I wish I had come up with that line. That’s exactly how people will see this deal.

Ballmer’s never met a consumer-oriented technology he couldn’t foul up. Yes, many people use Skype for work video-conferencing? Why? Because it’s free, or the next thing to it, and it runs on Windows PCs, Macs, Linux PCs, and a host of other devices. Does anyone seriously think MS-Skype will really run as well as it ever has on non-Microsoft platforms? Get real. Nothing else ever did, why should Skype be any different?

What I think Ballmer was trying to do was several things. First, he wanted to give the moribund Windows Phone 7 (WP7), a kick in the pants by adding Skype VoIP to it. That’s not going to happen. Phone carriers hate, hate, the idea of VoIP on smartphones. As well they should, it cuts directly into their bottom line.

Next, I think Ballmer has delusions that Skype be a gateway drug into Windows back-end servers. This line of reasoning, which is never far from Ballmer’s business plans, is that Skype will convince business customers into buying into Business Productivity Online Standard Suite (BPOS) That, in turn, with Exchange and SharePoint, would mean getting them to buy into Active Directory and Windows Servers, etc. etc.

It’s too bad that I think that Microsoft already has all the BPOS customers it’s going to get. Sure, Skype’s attractive, but people use Skype instead of Live Meeting because it’s cheaper than buying into the whole Microsoft server infrastructure thing.

Page 2: [Skype's Technical Woes] »

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Steven J. Vaughan-Nichols, aka sjvn, has been writing about technology and the business of technology since CP/M-80 was the cutting edge, PC operating system

Disclosure

Steven J. Vaughan-Nichols

Steven J. Vaughan-Nichols is a freelance writer. He does not own stocks or other investments in any technology company.

Biography

Steven J. Vaughan-Nichols

Steven J. Vaughan-Nichols, aka sjvn, has been writing about technology and the business of technology since CP/M-80 was the cutting edge, PC operating system; 300bps was a fast Internet connection; WordStar was the state of the art word processor; and we liked it.

His work has been published in everything from highly technical publications (IEEE Computer, ACM NetWorker, Byte) to business publications (eWEEK, InformationWeek, ZDNet) to popular technology (Computer Shopper, PC Magazine, PC World) to the mainstream press (Washington Post, San Francisco Chronicle, BusinessWeek).

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RE: Microsoft's Ballmer $7.7-Billion Skype Blunder
FAULKNE 13th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.
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It's a direct response to the popularity of Facetime on Mac platforms.
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@Real World
Somehow I doubt Steve Jobs cares... he's probably also going wtf is Ballmer thinking. I hope Bill Gates gets off the philantrophy horse and comes back to MSFT.
@Hasam1991: ... remember "Microsoft Watch" or "Microsoft Bob", or Gates' "visionary" quotes about how there is nothing about iPod/iPhone/iPad he wishes Microsoft would have done -- especially since these devices do not have physical keyboard and stylus.

Yes, Gates really said that; twice at different times (in 2007 and 2010).
@Hasam1991

"Fake" Steve Jobs did a pretty good article about just this same thing when Microsoft was courting Yahoo. Something to do with also-rans and a three-legged race come to mind.
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RE: Microsoft's Ballmer $7.7-Billion Skype Blunder
The Danger is Microsoft 13th May 2011
@Hasam1991 - Why? BG sucks. He is a money grubber. Nothing else.
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@Real World

It's actually fine and SJVN is apparently living in a parallel world. Vista didn't suck, the bloggers and ABMers did, the rest of us used Vista until Win 7 came along. Apparently SJVN also can't understand a modern UI, as WP7 is still the best phone OS out there at the moment. Now in final befuddlement SJVN can't see why MS would buy Skype.

YOu have a choice SJVN - an asvertising company (Google), a packaging and marleting company (Apple) or a software development company - who do you think is going to win? If you think it's Apple, then you really do believe there's one born every minute wink
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Meanwhile in the present reality
ego.sum.stig@... 10th May 2011
WP7 sales are moribund at best, companies aren't escaping the clutches of XP all that much. That and there is no explanation from Microsoft or Skype how this deal is going to make anyone any money.

Ok, back to your parallel universe, you probably are incapable of living in the real world.
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Wow, that post is a keeper
Richard Flude 10th May 2011
Windows ME probably didn't suck either, or Windows NT server;-)

WP7 sales about to go through the roof once the market discovers what they're missing;-)

What kind of "software development company" buys Skype? And for USD8billion: equivalent to their entire R&D budget for a year (not that it produces much).

Funniest post ever written!
Vista didn't suck? lol! That's a good one! It was really really bad for the first 6 month until SP 1 came out. This more than just ABMers and bloggers saying it.
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Your right. Vista didn't suck.
Cayble 10th May 2011
@tonymcs@...
Yes, the fact is where I work plenty used Vista and the dumb complaints stopped just as soon as people learned it wasn't that different to use then XP.

Vistas problem wasn't that it sucked, its problem it wasn't much better then XP. And in some instances wasn't any better then XP, so I guess if in your world that equates with "sucks" then so be it for you, but there were plenty of us out there using it who liked it just fine.
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WilErz Updated - 13th May 2011
  • Flagged
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@tonymcs@... I am with Tony, I have a mac, I have androids, I have win7 and I have played with an ipad. win7 mobile rocks. But on a different note, SKYPE, yeah it is an odd one but then I don't think that Microsoft is really buying the technology, it is the userbase!!! Unless my sums really suck (probably do) they paid like $15 a user - pretty cheap I am thinking. Skype may not be particularly profitable but then there could be a host of real reasons for that and Microsoft is getting better at plugging revenue leakage holes. I also reckon that 25Million concurrent users makes it a pretty compelling advertising platform!
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@tonymcs@... Boom! :-D
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Message has been deleted.
JohnOfStony Updated - 13th May 2011
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@tonymcs@... You refer to Microsoft as a "software development company". Who are you trying to kid. Microsoft has only one purpose and that is making lots of money. A company dedicated to software development would have consistency across the Office suite (try setting the default save folder in Excel and in Word - similar aren't they????) and a decent file manager. Windows Explorer is sadly lacking in so many features:
1) can you FTP through it?
2) can you print a list of the contents of a folder?
3) can you view all files in a folder including those in subfolders as a single list?
4) can you apply a filter to a listing of folder contents?
These are just a few aspects of Microsoft's software that need correcting. But let's be fair, Microsoft Office has been under development for only 20 years or so (and Windows Explorer even longer if we include its early incarnation as "File Manager") and it takes time to get things right.
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@tonymcs@... And if you believe half of what you're saying here, then you must be hiding the same cave that Steve Ballmer is... If you're being sarcastic, and I now look like an ass, then my bad! happy
@tonymcs@... Hear! Hear! Spot on!
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@work@...

You're saying they paid $8.5B, not for the tech, but for the userbase?? Then that truly IS the worst business decision ever. It's a userbase that is already entrenched in getting something (useful?) for free. The second Microsoft tries to recoop that $15/person in any way (including advertising), there'll be an exodus and that userbase will move somewhere else.

As for @tonymcs@..., you're technically correct. Vista didn't suck (much). It was just unusable by the vast majority of it's users because of poor driver support. And, in the end, that equates to the same thing as "suck". If you can't use a product, you really don't care the reason, you just know it's getting in the way of your day.

Is Win7 Phone the best mobile OS out there? I don't know. It's a subjective call, but I kind of like it the little I've used it. I'm on the fence about buying one. But for dang sure the fact that it "now has Skype" isn't going to sway me. It's a PHONE. Why would I need a V/VoIP solution on a PHONE? With my data plan, I would pay more per-minute for a V/VoIP call than I would for a call that used regular plan minutes. Particularly now that all the major carriers are backing away from unlimited data plans.

You left one "choice" off your list, tony. NO one had to buy Skype. And, from where I stand, this would've been the smartest choice.
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RE: Microsoft's Ballmer $7.7-Billion Skype Blunder
always-a-geek2 Updated - 11th May 2011
@john.foggitt - I just tried it on Office 2007 and 2010. The interface is identical. Getting there is identical. I don't know what version you are on, but if you are going to rant, at least you should get the rant right. And I am not at all sure what your supposed failings of Windows Explorer have to do with whether Microsoft is a software developer. The things you mention are nice from a power user sort of level, as many of the Linux crew are, but are next to useless for the vast majority of their customer base. It isn't very good business to go after highly esoteric features that no one uses at the cost of the things the bulk of the user base want and need the software to do. So, rant all you want. It doesn't change the fact that they have developed some of the most used and most deployed software in the history of computing. Most of us are not old enough to remember life before Windows (and the Mac) and Office. I am. It was not easy to do, not easy to support, and very, very expensive in both time and money, especially if you were pushing the limits in any real way. These software developments were what really allowed personal computing to expand beyond a toy (even a business toy) for the techies into a black box that anyone can operate. This was huge. And that is what really came out of MS and Apple. One thing you can't assail MS for is lack of software development.
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@john-foggitt: Are you entirely retarded?

1) can you FTP through it?
Yes. Type ftp://ftp.wherever.com into the address bar and off you go. If you want to return there regularly, add a network place.

2) can you print a list of the contents of a folder?
You want a screenshot or a list of the files? The former is entirely possible, but I'll grant you that the latter might be a little more tricky. It's a very minor edge-case, however since very few people will want to print a list of files in an Explorer view.

3) can you view all files in a folder including those in subfolders as a single list?
Yep - navigate to the folder you want to view from and then type *.* into the search box. Voila.

4) can you apply a filter to a listing of folder contents?
Yes - navigate to the folder you want to search and type *.docx (or whatever) into the search box. Voila.
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*.*
WilErz 11th May 2011
@ bitcrazed

You can use '*' instead of '*.*' for all files. Did MS-Dos or FAT require '*.*'? I've only really used the newer NT-based Windows, but the '*.*' thing has always puzzled me when '*' works fine. happy
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Yes, Vista did suck
wasabitobiko 11th May 2011
@tonymcs@... I had three machines, all of which I had several driver problems. From GPU's to printers, to usb, etc.. I even had hdd and sdd driver issues with the machines. While I agree with the latter post that if it wasn't for vista W7 would have reaped all the bad drivers it still doesn't bode well for a company, who makes the worlds most popular OS to release it before it's fit for prime time.
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@tonymcs@... You really used Vista without problems. I was forced to use it at work and man, it sucked. The thing kept crashing all the time or I'd be working in Word and suddenly Outlook would crash and periodically the whole system in the office went down, I wouldn't let that piece of poopoo software on anything I have at home. XP still works fine on my PC. I am now forced to use Windows 7 and it seems ok, but the interface is kind of clunky. If I can't stand it, I plan on reformatting and loading XP. Guess I'm a dinosaur, but if something works, why tinker with it?
@tonymcs@...

For a moment, I thought I was reading a Loverock Davidson post.

My apologies.

However, if I were a Microsoft stockholder, I would be wondering WTF!! That could have been returned to us stockholders instead of blowing it on Skype!!!!

To paraphrase a commercial's tag line it's MY money, and I want it now!!!
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Isn't there a 4th choice - None of the above?
peter_erskine@... 11th May 2011
@tonymcs@... And SJVN does have a point in that MS has paid way too much for Skype. Other companies had already tried to leverage it, unsuccessfully. People who use Skype aren't interested in adverts, they're only keen to save money on international phone chats. It'll just be a maintenance burden for Microsoft.
@WilErz
Nvidia and ATI both were willing and able participants during the Vista beta. OK... Their driver may not have been as good as they could have been at times, but on the other hand, at least they TRIED to get something working - which is more than you can say for other peripheral makers - like Creative Labs and HP who didn't bother even trying citing the driver model was still in flux... Uh Right. It wasn't THAT much in flux. If it was, other sound system chip makers (Realtek) would have had problems as well - and they didn't.

The simple truth is - the entire driver model changed with Vista. Drivers were removed from kernal mode and moved into user mode. The obvious benefit of this - when/if a driver crashes, it doesn't take the entire operating system down with it. The errant driver gets stopped, an error message is shown saying the driver blew chunks and gets restarted without grief. No more instant BSOD.

The real reason, btw, why Creative Labs didn't produce drivers during the beta - there were issues with their XP drivers - mainly because they had to "hack" XP files somewhat in order to get their high end XiFi cards to work. Since Vista would no longer tolerate that sort of thing, Creative was having a great deal of difficulty getting their cards to work.

HP, meanwhile, took 9 months to get drivers done for some of their printers. Why? No idea. They were probably hoping people would dump their old printers for newer ones that had current drivers.

Windows 7, as you said, is an incremental update. However, there's more to 7 than just having drivers and changes to the taskbar. Microsoft devs did a lot of work - MinWin - to figure out how to slim things down and how to make things better. They actually listened to complaints and figured out how to make things run better. This is why Windows 7 is a better product than Vista was - even after SP2.
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@tonymcs 1) Vista sucked big time -- when you have major tech partners like HP struggling to get drivers working, that's an OS problem; 2) Win7 only sucks a little less because it came out late enough for the driver situation to be mostly resolved, but it's still sluggish and smaller vertical market software companies have struggled to get things ported cleanly -- again indicating an OS problem; 3) Microsoft has been mostly a marketing company for most of its life -- it just copies or repackages what others invent, and uses its size and still dominant corporate presence to leverage their version(s) into the marketplace, however undeservedly; 4) Skype is yesterday news -- I know early adopters who got it for office use have been switching over to Google Chat and have been getting better results. When was the last time Microsoft bought something and made it better?
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RE: Microsoft's Ballmer $7.7-Billion Skype Blunder
The Danger is Microsoft 13th May 2011
@tonymcs@... dude...packaging is software and hardware. Much better than just software (MS).
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RE: Microsoft's Ballmer $7.7-Billion Skype Blunder
The Danger is Microsoft 13th May 2011
...... SOOOOOO Tired of Vista defense. Get over it. It's dead. Win7 is the new target!
@ Wolfie2K3

Yes, you're right. I mentioned GPU drivers because they're the ones that have tended to be behind 99 per cent of the problems I've have on Windows since I started using it, and the early GPU drivers for my first Vista laptop were awful. Once a GPU driver update was released, I had no problems with Vista. Even now, the GPU driver on one of my laptops crashes from time to time, but Windows (7) simply restarts it. That's one of the single biggest improvements to Windows that I've seen since I started using it.

For a client, just running the GPU driver in user mode doesn't really help much, if a GPU driver crash brings down the whole GUI subsystem. I used to use Linux on a laptop, for example, and anything that crashed X would bring down my entire desktop session (not much consolation to still have the kernel running if all your processes die). Sometimes the kernel would crash too, if the GPU drivers were especially bad. For a GUI-less server, of course, it does help, but Windows servers typically use stable GPU drivers (e.g. the Windows VGA driver written by Microsoft), which effectively never crash. That's only marginally worse than using text mode (if at all).

@ fatman65535

Microsoft's money isn't your money, even if you actually own shares in Microsoft (which I doubt). If you do own shares, then you have a right to vote for management, who will decide what to do with Microsoft's money. When you bought the shares (again, if you own any), you did so based on the existing management, and with full knowledge that your voting rights would be too small to replace management. If you no longer have confidence in the management, sell your shares.

In general, the Anglo-Saxon attitude that shareholders are all that matter is probably one reason UK and US firms tend to be so short sighted. It often seems to take a strong founder/CEO like Steve Jobs or Bill Gates to counterbalance this short sightedness and allow firms to focus on the longer run. Without Jobs, Apple would probably have focused on cost cutting and eventually ended up being owned by IBM or Sun/Oracle. Without Gates/Ballmer, Microsoft would probably have given up on several businesses with high growth potential long ago. Maybe they'll fail, but if they succeed, the rewards will dwarf the profit growth rates that a conservative strategy would yield. If anything, I think Ballmer has been too conservative.
@Real World
Perfect way to kill a company. Buy it!
@kd5auq
which company ? skype ? i think he is killing MS.
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@Real World
I swear you could buy something similar to FaceTime for 1,000,000 dollars... calll its MSTIME... skype was a dumb decision.
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@Real World You are dead-on right. Can't believe the author missed this obvious conclusion.
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And worse
frabjous 11th May 2011
@Real World Seriously, consider how many people will NOT use Skype simply because it now is a Microsoft offering. Don't trivialize that reaction...
@frabjous

I think the people who are pathetic enough to live their lives hating a tech company for no significant reason are a tiny minority of nerds and tech bloggers.
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Who cares about the fanatics?
WilErz 11th May 2011
@ frabjous

Fringe fanatics always think everyone else is secretly a fanatic too. In reality, the number of fanatics who will stop using Skype because it's owned by Microsoft is likely to be too small to be interesting -- rather like the number of desktop Linux users.
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Here's where you're wrong...
adornoe@... 11th May 2011
The normal everyday consumer out there, who is also a normal everyday computer/internet user, is not as concerned with the gripes against Microsoft, as those techies who frequent tech forums. Most people out there don't give a damn about tech wars, and what they want is a product or service that will get the job done for them. To most people out there, the name "Microsoft" denotes a well-respected brand, and one that is huge and will be around for decades to come, with support and improvements and updates to everything that they produce.

Your small world view, comprised of the tech forums and IT shops, does not reflect what the real world everyday user out there does or thinks or wants.
@sh1sh1 couldn't agree more. 90% people use microsoft anyway, and many of the mac users use office...oh wait linux users...well they dont wanna pay for software anyway, what's the point of writing software for them.
skype sucks in many ways and their security system sucks. two people would log into two accounts at the same time from two continents...and they dont seem to care. ..i sort of hate skype but still cant live without it (yes i am in europe)..so now microsoft buying it will change everything.. frabjous dude, do you buy any chance sell comic books?
@frabjous
yeah, like all the Apple FanBots LOL
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Someone please tell me what happened to the rule about journalizm needing to be neutral. Or is this not journalizm?
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@Metaphore - Blogs are actually commentary. Commentary is never neutral.
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Blogs, for the most part, are about advocacy reporting.
adornoe@... Updated - 11th May 2011
But, most reporting, even the regular news sources, have stopped being neutral. It's all about taking sides.
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@Metaphore

The myth of impartial journalism was never true.

Today's CNN/MSNBC/PBS/Fox reporters would all be right at home in William Randolph Hurst's paper. That in turn continued the trend of centuries of journalism. It's nothing new. People being people, they are always biased in some direction. You only think they are unbiased if their bias reflects your own bias.
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which no one uses
tech_walker 11th May 2011
@Real World
compared to Skype (on a Mac)
@sjvn... you must be happy that you got so many comments on your hate article... do you get paid per comment basis? somebody (sjvn) flag this comment and delete it.
@Real World - This is just 1 small piece of what they're planning with Skype i feel.
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@Real World They should have given out 8 million w7 phones with 1yr contracts paid
@Real World I've been talking to someone who does have it, most often there's a lot
of "break up" during the entire conversation. Vonage is a FAR better
service to have, IMHO, and it doesn't usurp any of your 'puter processor
cycles. Naruto 552
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Skype has revenue of $860m and EBITDA OF $250M. And Microsoft gets to reintroduce itself to a bunch of tech enthusiasts who have given up on it long ago. Granted, they're likely to fumble the opportunity, but you can't blame them for trying. What else are they going to do with all that cash sitting overseas?
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.

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