Linux and Open Source

Steven J. Vaughan-Nichols & Paula Rooney

HP and Linux' OEM problem

By | June 22, 2010, 5:57am PDT

Summary: In freeing itself from the tyranny of Windows, HP takes software and customer responsibility into its own hands. If HP succeeds Microsoft is in real trouble.

An Original Equipment Manufacturer (OEM), the brand name on your PC, wants the software it supports to deal with customers so it can deal with everything else.

By this I mean it wants software with scaled support, and with the marketing heft to help push units through stores. It wants software that will bring people into the stores and keep them off the manufacturer’s back.

Linux has never been able to do this in consumer markets. Last year’s CompuTex show in Taiwan showed why. The companies that offer Linux distros are too small to do this job on a global scale. So Taiwanese OEMs feel locked into their contracts with Microsoft, which despite its faults, its trips and dramas, can do all this.

What makes Google exciting to Taiwanese OEMs is that it can do all this. They have seen, with Android, how Google can move the merchandise, how it can keep customers from yelling at the hardware maker, and how its free price and easy customization can actually make it better than Windows.

But not everyone is thrilled. HP, for instance, doesn’t want to swap the Windows handcuffs for Google ones. That’s why it has acquired rights to two Linuxes – Palm’s webOS and Phoenix Technologies’ HyperSpace.

(Hat tip to long-time friendly rival Steven Vaughan-Nichols for inspiring my thoughts this morning.)

The former is considered a big deal, $1.2 billion for a recognized consumer brand. The latter deal was barely noticed, but may prove more important.

webOS is expected to power HP’s coming iPad replacement, and if the company could find a phone maker to give it a whirl so much the better. Windows failed HP on tablets — HP made tablets for years before the iPad — so the buzz is understandable.

But HP faces an uphill struggle here. This is a crowded market. There may not be an app for that. In a way HP has imported the Linux distro problem remarked upon earlier. It’s responsible for total customer satisfaction. Its name is both on the box and inside.

The freedom from Windows, if it comes, will be hard-won.

In the long run HyperSpace may be a better deal.

That’s because HyperSpace works in the BIOS. It starts to work as soon as you turn the device on, while Windows is still loading. This makes it a feature, one HP can promote even against other Windows PCs. And at $12 million the software was literally as cheap as chips.

Besides, HyperSpace offer HP room to grow in the Linux space. By organically adding capabilities, it can eventually have something that makes Windows redundant on low-power machines like netbooks. (You remember netbooks, don’t you?) That niche can, in time, expand, if there is low-overhead instant-on software that lets you use one as fast as you can flip open a phone.

The problem, however, will remain in any case. In freeing itself from the tyranny of Windows, HP takes software and customer responsibility into its own hands. It’s something no Linux distro owner has been able to do in a consumer market.

If HP succeeds Microsoft is in real trouble.

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Topics

Dana Blankenhorn has been a business journalist for 30 years, a tech freelancer since 1983.

Disclosure

Dana Blankenhorn

Dana Blankenhorn has been a journalist, writer and part-time futurist for over 30 years.

At the present moment I run only a personal blog in addition to my ZDNet open source blog.

DanaBlankenhorn.Com has the subtitle The War Against Oil. In the past I have used it to write about political history, e-commerce, personal matters, some ideas related to open source, and The World of Always On, which is the idea of using sensors, motes and RFID to turn WiFi links into platforms for applications which live in the air.

My IRA account at Schwab holds a few tech shares, most notably some Intel and Applied Materials, but there are no open source companies in it. I don’t even own any CBS stock.

Biography

Dana Blankenhorn

Dana Blankenhorn has been a business journalist for nearly 25 years and has covered the online world professionally since 1985. He founded the Interactive Age Daily for CMP Media, and has written for the Chicago Tribune, Advertising Age's "NetMarketing" supplement, and dozens of other publications over the years.

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RE: HP and Linux' OEM problem
FAULKNE 13th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.
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people want Linux instead of Windows. Taiwanese OEMs don't feel "locked into" their contracts with Microsoft, they want to sell computers, and if people don't want Linux, and they have no MS contracts, they're ot of business, period.

I have people asking me all the time the best way to upgrade to Windows 7, no one ever says "I wan't some other operating system", even though they know they exist.

It's not the OEM making the deciusion here, its the consumers, and the consumers have spoken, and Linux isn't it.
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Welcome to the Linux New World Order Coming
hoctopus2 Updated - 22nd Jun 2010
@John Zern
That is because "the public" does not know that Linux is the coolest thing since sliced bread yet (with major emphasis on the word "yet") and all the FUD in the world is not going to change that!
Let the competition begin..........................
"Ohhhhhh I hate that wabbit" or Penguin as it is.

His nick name ought to be TuxaClaus and he's coming to town!!!!!!!
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RE: HP and Linux' OEM problem
de-void-21165590650301806002836337787023 22nd Jun 2010
@hoctopus2 - that's because "the public" don't want or care about Linux. They want their PC's to run the software that they want to use and want an OS that they're (largely) familiar with.

Most PC users are not like you or I, nor are they like most of the people who visit these discussion forums. They just want to get stuff done. They want to play their games, process their email, twitter, blog, update their Facebook, write letters, etc. They don't want to spend time working out how to do all these things all over again in a substantially different way.

Linux is a great OS for many scenarios, but it is still a long way away from truly competing with Microsoft or Apple for desktop domination.
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RE: HP and Linux' OEM problem
gorians Updated - 8th Sep
Linux distro owner has been about it is bank that website attacked from the site support from any soldier site to the light home page is great able
Linux. It is only that people want to run their applications (Win32), and are familiar with Windows. Android has shown that customers to not care about the Microsoft brand, only the applications. And, now Android has an application advantage over Windows Phone (or whatever the latest name).
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RE: HP and Linux' OEM problem
hvyhorse@... 23rd Jun 2010
@John Zern
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RE: HP and Linux' OEM problem
hvyhorse@... 23rd Jun 2010
@John Zern John are you a Taiwanese OEM with intimate knowledge of their business decisions, or are you stating an opinion?
Any OEM thinking google will help them with android support ought to take a long look at the HORRIBLE customer support satisfaction of those that bought a nexus one from google and google quickly exiting the support business for it.

And anyone thinking of buying an HP preloaded with linux instead of windows better get used to HORRIBLE support from half way around the world from english as a second language speakers reading scripts.
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2nd language?
John Zern 22nd Jun 2010
It sounded like a third language to me last time i called tech support.

I'd have a better chance of understanding someone speaking Klingon!
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FUD FUD FUD All I hear is FUD
hoctopus2 Updated - 22nd Jun 2010
Remember the IBM Linux Boy commercial- You know the boy every one loved or hated. Well we Linux fanboys love the FUD because of it we learn how to improve Linux. You see we are all the Linux Boy and we learn and learn and learn.......and we will improve and improve and improve....... and we will still be free. Look for TuxaClaus
The only way to get MS to support Windows is buy it retail.
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To an OEM, free means net without cost
probabilist 22nd Jun 2010
And a Windows license is currently net without cost to every OEM due to the shovelware on the box. OEMs don't care about software freedom; they care about the ready availability of relatively well-tested drivers in a timely fashion. They care about the $0.02 differences that add up over multi-million unit runs. Linux is a great system -- but it doesn't have that kind of support, and, most likely, won't get there until getting the last few cycles out of each component on the machine is no longer relevant. Until that time, the best drivers are going to remain unfree, and thus outside the Linux repositories.
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Linux does not have that kind of support is temporary.
hoctopus2 Updated - 22nd Jun 2010
@probabilist

Up till now Linux did not have enough capital for things like support. The free capitalist market was not designed to clog competitions money flow through monopoly. Well somebody from the Linux Community thought from outside of the box and figured out that the way to unclog this is with a plunger.
In other words "It is time to Linux advertise as an Open Source Community".
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RE: HP and Linux' OEM problem
twaynesdomain 24th Jun 2010
@probabilist Agreed: +1!. Anyone with peripherals and hardware using drivers knows that story. Those that don't know it, get screwed; Linux is OK for some secretarial positions but that's about as far as it can go. Many programs won't port to Linux and they aren't in any hurry to do so, telling me at least "no market". Much as I've played and researched, it's not for me; and not in the foreseeable future: I just don't see any mass movement to actually make it useful to ME. I'm a consumer. I decide what products to purchase and how many and run the yearly budget. Lastly it's a huge investment to switch to a new operating system due to loss of productivity for x months, ongoing "fixes" for how many years, and probably the expense of hiring a guru or two, on top of training every person in the company to think in terms of komposer, gimp, et al names. Linux is for techies and windows is for "users".
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RE: HP and Linux' OEM problem
twaynesdomain 24th Jun 2010
@twaynesdomain Hmm, not sure why but system indicates I was reported for spam, apparently because I edited the post to add that I wasn't a windows lover; Because I didn't care for Linux didn't mean I loved windows was added to the end.
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Day after day, year after year, about linux, blah, blan.


Windows failed HP on tablets ? HP made tablets for years before the iPad ?
No, it is not Windows failed tablets. It is high price. The lowest price of HP tablest was about $999.
that only runs on x86, and not very well on Atom, that drives up prices, reduces battery live, makes them bulkier, etc.
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mistake
Quebec-french Updated - 22nd Jun 2010
mistake
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RE: HP and Linux' OEM problem
Quebec-french 22nd Jun 2010
It could work if HP create its own linux or bsd or anything maximize everything , driver ,app ,support ,printer name it you have it .... they could provide a hell of a boost to Open source .

Even more they could catch the boat that Oracle seem to have miss .... Because yes there the American market but there also the rest of the world market .... that where HP could score huge. Sadly Oracle seem to have miss that opportunity.

And before some whiner start crying what does hp and oracle have in common .... Its simply 2 giant that could become game changer , one seem the have miss the boat ( oracle .... until further notice) and they other one HP is still looking where they are going too .....

So go HP do you best
environment. WebOS, of course for cell phone and tablets, and maybe netbooks.
You guys can watch, but apparently you can't learn. How many times do you need to see Linux fail in this regard before you are going to accept the fact that people just don't want Linux? Hmmm?

Windows "tyranny"!!!?? You guys are always good for a laugh or two...
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Linux has for sure not
DonnieBoy Updated - 22nd Jun 2010
devices. And, it is too early to say that Linux has failed on the desktop. The Win32 desktop monopoly is a tough nut to crack, but, Win32 is becoming less important. Mac has already gained, and Linux can too with support from Google and major OEMs.
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Another Epic Fail from the Linux camp?
hoctopus2 Updated - 22nd Jun 2010
@Qbt

It is not that people don't want Linux. For the most part they don't even know about it. Walk through your local neighborhood and knock on doors and ask "Have you ever heard of Linux?" and the general answer will be "no".
In the private commercial sector of Linux generally people either don't know about it, had a bad experience in the early days because Linux was still in the beginnings of development, applications were not ported over to Linux because of FUD campaigns, secret driver and other hardware agreements were made to sabotage Linux from being functional or inter-operable but most importantly I think is that many behave like sheep and do what is considered "cool" at the moment and simply put is this question: HOW CAN LINUX BE THE "COOL" THING TO DO IF THERE IS NO COLLECTIVE OPEN SOURCE COMMUNITY ADVERTISING, TO CANCEL THE NAIVETY TO EXISTENCE OF LINUX AND ITS ADVANTAGES, AND ALSO TO CANCEL ALL THE FUD CAMPAIGNS WRITTEN ABOUT IN LINUX NEWS OVER THE YEARS?
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@Qbt...
Dave32265 22nd Jun 2010
I beg to differ. Once I show my clients what Linux is and how it works, they DO want it. It has hardly failed for me or my clients that run Linux for home and business. The word just needs to get out more effectively and companies like HP and Google can do this if they are willing to spend a little advertising cash. Sorry to burst your bubble, but MS isn't the only option for everyone.
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RE: HP and Linux' OEM problem
AmraLeo 23rd Jun 2010
Y'know, I've used SimplyMEPIS Linux for years, and I'm very happy with it. I'll admit my usage is pretty average, but it's ALWAYS just worked. And I sure don't need to froth at the mouth or yell and scream. You want to use Windows? Use it. Just don't tell me how wrong I am for not using it. I think HP is doing good things going "out on a limb". Shows courage. 'Nuff said, I think.
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RE: HP and Linux' OEM problem
mrdt 23rd Jun 2010
It's almost comical to read comments that suggest people don't want Linux. While there are some who absolutely don't want Linux, the fact is the majority of consumers don't even know it exists, they have no idea that Android is Linux based and most probably don't care. People just want cool tech products and software that work. And with the RIGHT MARKETING Linux can be very successful.
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RE: HP and Linux' OEM problem
twaynesdomain 24th Jun 2010
Why was my response today a moment ago listed/refused as spam. Basically, i said Linux wasn't for me because of the costs and expectations of what it's going to provide in the future. I also did an edit that added the fact that I wasn't a windows lover but felt trapped in it.
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RE: HP and Linux' OEM problem
twaynesdomain 24th Jun 2010
Well ... now both posts show up! Something's slipping at the servers, I think! Oh, well ...
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RE: HP and Linux' OEM problem
hkommedal 29th Jun 2010
@twaynesdomain
There has been a very annoying problem here.
Whenever you edit your post, it gets marked as spam and disappear for a time or for good.
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HP and Linux'S OEM problem
LeonBA 25th Jun 2010
I hate to pick a nit with you Dana, but the possessive of Linux is Linux's.

It's ok to do the apostrophe-at-the-end thing with words/names that end with s, because "s" is used in making possessives--but "x" isn't. So for instance, you could say:

That's Linus' Linux's fault or
That's Linus's Linux's fault but not
That's Linus' Linux' fault
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Linux possessive form
LeonBA 8th Sep 2010
You're probably spot on about OEMs being leery of Linux because the "support power" isn't there. OEM adoption probably is the single biggest thing keeping Microsoft an effective monopoly in new PC sales.

But I have to add a quick nitpick: that should be "Linux's OEM problem", not "Linux' OEM problem". Making a possessive by adding an apostrophe to the end of a word that ends with "s" is fine, but it doesn't work with other letters.
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RE: HP and Linux' OEM problem
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