The article is a little misleading in that it mentions the upgrade to the open source product but includes features that are only available in the Professional and Enterprise editions. There has been a long-running thread on the SugarCRM forum where customers have been complaining about the the key Sugar 6 features not being available in the Community edition.
At SplendidCRM, we have created a similar UI to Sugar 6 but we are including it for free in our Community edition.
Linux and Open Source
Dana Blankenhorn & Paula RooneySugar 6 offers simplified UI and information access
Summary
SugarCRM today launched a major upgrade of its open source customer relationship management platform that emphasizes ease of use, information access and setup.
Sugar 6, which was officially launched Tuesday, offers a simplified, Web 2.0 interface with big icons, simplified default views, a ShortCut bar and one-click access to a multitude of application data.
Users can, for [...]
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Blogger Info
Dana Blankenhorn
Biography
Dana Blankenhorn
Dana Blankenhorn has been a business journalist for nearly 25 years and has covered the online world professionally since 1985. He founded the Interactive Age Daily for CMP Media, and has written for the Chicago Tribune, Advertising Age's "NetMarketing" supplement, and dozens of other publications over the years.
Paula Rooney
Biography
Paula Rooney
Paula Rooney has covered the technology industry for more than 15 years, starting with semiconductor design and mini-computer systems at EDN News and later focused on PC software companies including Microsoft, Lotus, Oracle, Red Hat, Novell and other open source and commercial software companies for CRN and PCWeek. She received a silver award from the American Society of Business Publication Editors in 2005 for her profile on Linus Torvalds and edited and co-authored "Partnering With Microsoft," a book about Microsoft's channel published by CMP Publishing in 2004. Rooney graduated from the Columbia University Graduate School of Journalism in 1997. In her off time, she enjoys scuba diving, sailing, sun worshipping, running and reading. She resides on the shores of Scituate, Massachusetts.
SugarCRM today launched a major upgrade of its open source customer relationship management platform that emphasizes ease of use, information access and setup.
Sugar 6, which was officially launched Tuesday, offers a simplified, Web 2.0 interface with big icons, simplified default views, a ShortCut bar and one-click access to a multitude of application data.
Users can, for instance, access menus and any previously viewed page for any module from anywhere in the application, a capability that prevents one from getting lost in the multi-module application, the company said.
The ShortCut Bar, SugarCRM also points out, allows a sales pro to log an incoming call or assign a task without leaving the screen in front of them.
Additionally, the upgrade enables users to easily view and integrate information from social networks and data services sich as Twitter, LinkedIn and Hoover’s inside of the SugarCRM user interface.
SugarCRM supports multiple operating systems and cloud platforms and a variety of mobile devices, including Apple’s iPad, and applications, such as Microsoft Office.
Sugar 6 also features an enhanced Global Search, setup wizard and improved customization utility known as Sugar Studio. The enhanced Studio allows admins to alter default fields and customize more views.
The company is offering a free week trial of the upgrade here.
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Paula Rooney is a Boston-based writer who has followed the tech industry for almost two decades.
Disclosure
Paula Rooney
Paula Rooney owns no stock in the companies that she covers. She holds a 401K that is managed by JPMorgan.
Biography
Paula Rooney
Paula Rooney has covered the technology industry for more than 15 years, starting with semiconductor design and mini-computer systems at EDN News and later focused on PC software companies including Microsoft, Lotus, Oracle, Red Hat, Novell and other open source and commercial software companies for CRN and PCWeek. She received a silver award from the American Society of Business Publication Editors in 2005 for her profile on Linus Torvalds and edited and co-authored "Partnering With Microsoft," a book about Microsoft's channel published by CMP Publishing in 2004. Rooney graduated from the Columbia University Graduate School of Journalism in 1997. In her off time, she enjoys scuba diving, sailing, sun worshipping, running and reading. She resides on the shores of Scituate, Massachusetts.
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