Want to see a Tablet PC from Dell?

Want to see a Tablet PC from Dell?

Summary: Dell Computer is running a very interesting site called Dell Ideastorm where new ideas to help the company improve its products and services are being entertained. One of the more popular ideas is a Tablet PC from the company – a move I'd welcome.

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TOPICS: Dell
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Dell Computer is running a very interesting site called Dell Ideastorm where new ideas to help the company improve its products and services are being entertained. One of the more popular ideas is a Tablet PC from the company – a move I'd welcome. First off, a Tablet PC from Dell would validate the form factor in a big way. Second, given Dell's expertise at build-to-order, the configuration options and ability to define exactly what you want with a reasonable turnaround would be a welcome improvement over the lengthy wait times I've heard reported by aspiring Tablet owners dealing with other OEMs.

There are a number of interesting ideas being promoted and discussed and I applaud Dell opening up the conversation in his fashion. Drop by and share your thoughts.

H/T to Loren at the Incremental Blogger for pointing this out. 

Topic: Dell

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2 comments
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  • Dell is lost

    Dell has all its own archival data to analyze. They also can pay analysts to provide
    them with trends in the market. Are they that clueless that they need to solicit pet
    wishes from consumers in order to straighten out their company? Surely, Dell isn't
    hearing anything from consumers that they don't already know. After all, these
    consumers are returning based on a prior experiences they've had with Dell.

    Dell could have named the web site 'Dell Disaster Relief'. It better conveys the
    intent of the site, which is to: instill sympathy, keep tabs on customer discontent,
    and give customers the illusion of having a voice in Dell's affairs.
    YinToYourYang-22527499
    • A little cynical are we?

      Damned if you do, damned if you don't. Sure Dell is hurting - anyone with half a brain would have seen where their commoditize at all costs model would eventually lead and they waited too long to adjust their concept with the XPS line and Alienware acquisition.

      But your supposition that there's no value in engaging their customers in a public dialog doesn't wash with me. I think any company that is willing to expose the kind of conversations that formerly resided in the one-to-one back channel of customer support and dispute resolution and put them in a public forum should be encouraged.

      It sounds like you're carrying an unhappy experience with the company around with you like a talisman. I've had both horrible and amazingly positive interactions with Dell over the years (going back to the mid 90s) and, as I've stated here many times, that experience is consistent with what I have encountered with every large manufacturer I've bought from over the years.

      From my perspective, working for a company that uses pretty much all Dell equipment, the quality of their recent goods is quite high. The Latitude D620 I've ben using for the past year is a solid laptop with a great features set and excellent performance. The Inspiron laptop I got for my son 18 months ago is a much better machine than the HP laptop it replaced and has stood up to the treatment a 15-year-old hands out extremely well.

      If the company ultimately acts on what they're learning from the Ideastorm site it will be a good thing both for the company and for us as consumers.
      morchant