Apple doesn't love you, they just want your money

Apple doesn't love you, they just want your money

Summary: Apple doesn't seem to want to support its customers when a malware attack hits them.

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It should come as no surprise by now that I am not a huge fan of Apple, the company. I do think they make excellent hardware, and my laptop is a MacBook Air running Windows 7. Their business practices, however, are pretty shady, and it's my opinion that they hold nothing but contempt for their customers.

A perfect example is the new malware attack against OSX, MACDefender. For years, OSX users have crowed about how they didn't have to worry about viruses or malware, because mommy Apple kept them safe with an operating system that was immune to such things.

No, it was never immune. It was simply never on the radar of malware authors because it wasn't financially attactive enough to attack. With the hundreds of millions of unprotected Windows installations, it didn't make sense to bother. Well, there's enough OSX users out there now to make it worthwhile, and the attacks are starting.

Apple's response? Sticking its fingers in its ears and shouting "LALALALA! I can't hear you!"

ZDnet's Ed Bott interviewed an AppleCare representative, and was told that Apple's official stance is that they not assist their customers in removing the malware. In fact, in a follow-up article, Ed shows an internal memo that tells Apple support reps to not even acknowledge the existence of the malware on their computer, nor provide them with further help or escalate to a higher support level.

This is atrocious. Even Microsoft, which has a long history of operating system exploits and malware issues, has acknowledged the problems and even provides anti-malware protection for free, as well as providing online and phone support for security issues.

Don't expect Apple to change their stance until they are shamed into doing it. Because they already have your money. And they know that their diehard fans will swallow anything they tell them, even if it's against their own best interests.

Burying your head in the sand is NOT a viable form of customer support.

Topics: Software, Apple, Malware, Operating Systems, Security

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181 comments
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  • RE: Apple doesn't love you, they just want your money

    best.
    article.
    ever.
    bc3tech
    • RE: Apple doesn't love you, they just want your money

      @bc3tech
      Just take away the word Apple and input the name of any large enterprise. If you think that MS, Google, Yahoo, Intel, etc etc etc are any better, then you are simply kidding yourself. Their purpose for being in business is to make money for shareholders. They need customers to do that, but making money for shareholders is what business is all about.
      Wakemewhentrollsgone
      • RE: Apple doesn't love you, they just want your money

        @ptorning
        But few are in possesion of a Grade A RDF, fanatical fanboys (or should I say fanpersons?) and top of the line marketing....
        :|
        rhonin
      • RE: Apple doesn't love you, they just want your money

        @rhonin

        I completely disagree. Many major companies, and most tech companies, have their adherents, which you refer to as fan-people - MS, Intel, Yahoo, Google, AMD, Ubuntu and so on. And all of those companies and so many more have top line marketing. Just read these fora daily to see the fan-person fights over just about every article that is written ;-)
        Wakemewhentrollsgone
      • So Microsoft's support number is as nonexistent as MacDefender?

        @ptorning
        I believe that is what you are attempting to say?
        :|
        Tim Cook
      • RE: Apple doesn't love you, they just want your money

        @ptorning Of course making money is what it's all about. It's just that taking acre of your customers is ALWAYS good for the bottom line in the long run and sometimes in the short run.

        And I'm not defending any of the companies you named.
        sackbut
      • RE: Apple doesn't love you, they just want your money

        @ptorning
        Corporations are all amoral and self-serving, but the world is not black and white, and some corporations are _more_ self-serving than others. It really depends on the leader and the culture.
        daengbo
      • RE: Apple doesn't love you, they just want your money

        @daengbo

        that's much closer to reality... some corps even make ventures into morality/other-serving territory every now & then too.
        rikasa
      • Message has been deleted.

        banned from zdnet again and again
      • Yes you are correct.

        @ptorning You know you are right. I think all big companies are interested only in share holders. But you must also realize that Apple has always been excluded in this definition by many Apple fans. Its nice that somebody also feels like me that Apple is just as bad.
        jscott418-22447200638980614791982928182376
      • RE: Apple doesn't love you, they just want your money

        @ptorning

        I used to say this about taking MS's name out and replacing it with a similar list :). Agree completely, this is not limited to Apple.
        pjdiller
      • RE: Apple doesn't love you, they just want your money

        Your right ... but we shouldn't interrupt this kool-aid drinking frenzy with facts.
        john_gillespie
      • RE: Apple doesn't love you, they just want your money

        @ptorning
        Some businesses have found that they can make money and do something good for the world at the same time. For ethical businesses, it is not one or the other but both, together. Back to the business at hand, this is Apple's fault, totally! They made this sub-par equipment! As every McTard has told us time and time again: " Build good systems and you don't have to worry about malware." I rest my case, your honor!
        eargasm
      • Funny thing about that...

        @ptorning
        Microsoft - as the article above reiterated - acknowledges their issues AND provides freebie tools (Microsoft Security Essentials and Microsoft Safety Scanner) to deal with problems that do crop up.

        Funny thing - they still are - as you pointed out - in the business of making money. And amazingly - they still managed to rake in the big bucks - even after they've done all that.

        So yes, I DO expect better.

        But then again, I'd wager that if Microsoft had the same "head in the sand" attitude that Apple is currently exhibiting, you'd probably be on the front lines in Redmond with a pitchfork or torch (or both) demanding that heads roll.

        Oh.. And didn't Apple recently report their fiancials as being the best year ever...? Didn't they just recently report they've got more money than Microsoft?

        You see - it ain't about the money. It's about holding on to that smarmy holier than thou image - how their crap doesn't stink and should be packaged as Baskin Robbins 32nd flavor. It's about how they are the annointed and can do no wrong.

        You see, if they admitted to there being a problem, why, that would cost them dearly. Their halo would suddenly be tarnished and that would seriously cut into potential sales. They'd have to toss out their FUD filled ad campaign - the one that claims there are no viruses or malware for the Mac.
        Wolfie2K3
      • I smell a fanboi

        @ptorning : Yeah but other companies like Exxon and Microsoft don't have quasi-religious zealots to annoy you.
        poch333
      • RE: Apple doesn't love you, they just want your money

        @ptorning : Comparing Apple to other companies is not the issue here. Why did you feel the need to defend them by saying that? If some other company did this, would you have posted that? Don't think so, fanboy
        poch333
      • RE: Apple doesn't love you, they just want your money

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        jordanhawk
      • RE: Apple doesn't love you, they just want your money

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    • RE: Apple doesn't love you, they just want your money

      @bc3tech

      I can't believe they aren't helping their customers. Windows malware has been around for so long that at least users know who to contact if they get infected. Many ISP's offer free antivirus and if they don't, Microsoft does. Apple users have no idea what to do. And yes, it's Apple's fault because they advertised how it's a Windows problem so people overpay for their product thinking they won't have to deal with this stuff.
      Admin71
      • How do you know?

        @Bookmark71 I would ask many Mac fans how do you know you have no malware if you don't have Anti Virus? I know from using both Mac's and PC's that some malware installs without a user being aware of it. That's the whole ideal of Anti Virus. Sometimes I just do not think some Apple fans get it.
        jscott418-22447200638980614791982928182376