Michael Krigsman

Michael Krigsman is recognized internationally as an analyst, strategy advisor, enterprise advocate, and blogger. Interact with Michael on Twitter at @mkrigsman.

Latest Posts

Failure of the State

ComputerWorld reports that Louis Gutierrez, CIO for the Commonwealth of Massachusetts, has submitted his resignation. From the magazine: In a letter yesterday to his staff, Gutierrez said that when he joined the state’s Information Technology Division (ITD) he looked forward to many challenges.

October 4, 2006 by


School Loan Information

Sharon Gaudin reports in InformationWeek on a little problem at the US Department of Education: seems they forgot to test a software upgrade before deploying it on their website. Well, I suppose it’s no big deal…well, except to the 21,000 people whose personal information was exposed on the web for several days.

October 3, 2006 by


Reducing Services Costs

Vinnie Mirchandani posts on IBM’s strategy to productize services. Almost a year ago, Vinnie posed this challenge: “IBM’s SI/outsourcing groups do not think like its software group.

October 2, 2006 by


More on Productized Consulting Services

IBM recently announced a new line of “standardized” service offerings. ComputerWorld has an article today expressing some concerns from customers, who wonder whether they will continue receive the same level of service from IBM as in the past.

October 2, 2006 by



A report by the Work Foundation in the UK is sharply critical of public sector ICT (information and communication technology) projects, saying that “too much recklessness blights government IT projects.”The press release includes the following tidbits:Contrary to the stereotype, public sector managers have sometimes been too gung-ho in their attitude to risk when developing and implementing information technology projects, wasting many millions of pounds of taxpayer’s money in the process.

September 29, 2006 by


Productized Consulting Services

Hourly billing arrangements are typical on IT projects. However, open-ended billing can create an incentive for consultants to work lots of hours, potentially increasing project duration and cost beyond what may strictly be required.

September 27, 2006 by


Reducing Implementation Costs

Vinnie Mirchandani posted an insightful comment on this blog related to software implementation time and cost. He correctly points out that even so-called “successful” implementations often run substantially over-budget.

September 26, 2006 by