Michael Krigsman

Michael Krigsman is recognized internationally as an analyst, strategy advisor, enterprise advocate, and blogger. Interact with Michael on Twitter at @mkrigsman.

Latest Posts

UK Health Program: a Very Sick Patient

The National Health Service is in the middle of a massive ”£12bn IT programme designed to keep electronic records of 30 million NHS patients throughout the UK.” This program has been ongoing since 2002 and has been called the greatest IT disaster in history.

August 30, 2006 by

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Implementation and Consultants

An interesting discussion related to consulting ecosystems, software implementation failures, and complexity, from Charles Zedlewski’s blog.From the discussion (quoting myself this time):Implementation failures generally do not have a root cause based in technology.

August 29, 2006 by


Election Troubles

The Anchorage Daily News reports about technical problems with new Diebold voting machines. From the article:Problems with Alaska’s new touchscreen voting machines slowed election returns Tuesday and caused elections officials to hand count and manually upload vote totals from several precincts across the state.

August 28, 2006 by


Taxing Problems

The Wall Street Journal reports (subscription required) that $2-300 million of fraudulent US tax refunds were paid due to an IT project screw-up. From the article:“The management efforts of both the IRS and its contractor to improve our automated-refund fraud-detection system were insufficient and are unacceptable,” IRS Commissioner Mark Everson said in a statement Friday.

August 24, 2006 by


Shuttle of Death (and Rebirth)

Most of the project failures described in this blog are BIG: huge projects, global system integrators, and so on. This case study shows that even the smallest companies are not immune to software stupidity, with negative impact on customers.

August 23, 2006 by


Open Source Fiasco

Hugger-Mugger Yoga Products  is a $5 million supplier of yoga-related products such as clothes, yoga mats, and so on. After struggling with a variety of individual software products that did not integrate well, the company decided to implement open source ERP package Compiere.

August 17, 2006 by