The Anchorage Daily News reports about technical problems with new Diebold voting machines. From the article:Problems with Alaska’s new touchscreen voting machines slowed election returns Tuesday and caused elections officials to hand count and manually upload vote totals from several precincts across the state.
Beyond IT Failure
Michael Krigsman is a recognized authority on the causes and prevention of IT failures.
Michael Krigsman is recognized internationally as an analyst, strategy advisor, enterprise advocate, and blogger. Interact with Michael on Twitter at @mkrigsman.
Project management and planning errors are often an important cause of the failures described in this blog, so I read the recent book Race Through the Forest with great interest. The book was written by Timothy L.
The Wall Street Journal reports (subscription required) that $2-300 million of fraudulent US tax refunds were paid due to an IT project screw-up. From the article:“The management efforts of both the IRS and its contractor to improve our automated-refund fraud-detection system were insufficient and are unacceptable,” IRS Commissioner Mark Everson said in a statement Friday.
Government Computer News reports that cost over-runs on software projects are a problem at the Department of Defense. Anyway, from the article:The problem is huge.
Senior Journal reports that the Medicare program erroneously sent out $50 million in drug refunds to seniors, due to an unspecified computer glitch. Unfortunately, the seniors who received over-payments must return the money.
Most of the project failures described in this blog are BIG: huge projects, global system integrators, and so on. This case study shows that even the smallest companies are not immune to software stupidity, with negative impact on customers.
Hugger-Mugger Yoga Products is a $5 million supplier of yoga-related products such as clothes, yoga mats, and so on. After struggling with a variety of individual software products that did not integrate well, the company decided to implement open source ERP package Compiere.
In the ERP and More blog, Chris Shaul describes “7 Ways to Fail in an ERP Selection.” Here is his list:1.
The following items are taken from an article in Baseline Magazine:70% TO 85% OF ALL PROJECT REWORK COSTS are due to errors in requirements, says a 1997 article in American Programmer.30% TO 50% OF THE TOTAL EFFORT EXPENDED on a software project comes from rework, according to an estimate by Borland Software.