In the spirit of broadening all our perspectives, here's the new Wailgum Hype Cycle for 2010.
Beyond IT Failure
Michael Krigsman is a recognized authority on the causes and prevention of IT failures.
Michael Krigsman is recognized internationally as an analyst, strategy advisor, enterprise advocate, and blogger. For CIOs and IT leadership, he addresses issues such as innovation, business transformation, project-related business objectives and strategy, and vendor planning. For enterprise software vendors and venture-funded startups, Michael offers advisory services on marketing, positioning, and influencer strategy. As a columnist for ZDNet, Michael has written over 1,000 articles on enterprise software, cloud, CRM, ERP, collaboration, and alignment between IT and lines of business. His work has been mentioned about 1,000 times in major newspapers, television, radio, trade publications, presentations, academic dissertations, blogs, and other media. Michael has been quoted in about 40 books, published in the Wall Street Journal, and is syndicated on important technology websites. Michael started the influential web-based video show, CxOTalk, which brings together the top CIOs, CMOs, and Chief Digital Officers in the world for insightful conversation. He is often a judge in prestigious industry contests such as the CIO100 contest (CIO Magazine) and CRM Idol. He has presented to groups such as Harvard University, Babson College, Seton Hill University, University College London, Boston University, Suffolk University, SAP Sapphire, NetSuite SuiteWorld, MIT CIO Symposium, Educause, CRM Evolution, SXSW, Cloud CIO, Minn. HR Tech Expo, CIO Mobility Innovation Summit, Enterasys Partner Advisory Council, and others. He is also a photographer whose work has been published by the Wall Street Journal, MIT, CNET News, the National Park Service, Inc. Magazine, and others. Michael is on Twitter at @mkrigsman.
In a classic case of the "blind leading the blind," Texas accused IBM of failing to deliver on an $864 million IT initiative.
NetSuite OpenAir released services resource planning, to bring ERP-style benefits to professional services organizations.
Analyst firm, Gartner, published a set of guidelines intended to ease relationships between cloud vendors and users.
Online service problems at The Gap highlight the connection between back-end IT systems and customer satisfaction.
Please join me for a casual gathering on Saturday, July 10 in London
According to a recently unsealed lawsuit, Dell shipped approximately 12 million computers containing faulty components and then tried to hide the problems from buyers.
Innovation, learning, personal growth, and organizational excellence are all impossible to achieve without overcoming setbacks and obstacles along the way.
The scale of waste that arises from government IT failure makes these projects a healthy target for politicians seeking political advantage against rivals. Here's the latest example.
In some organizations, Pollyanna-like tendencies emerge whenever they plan new projects, leading to inevitable failure.
Most managers believe their organization's investment and project execution decisions are rational and based on informed choice. However, bias creates a domino effect that culminates in failed projects.
The importance of proper planning in preventing failed IT projects cannot be overstated. Steps taken early in the project can have a profound impact on downstream success or failure.
The Enterprise 2.0 conference, held in Boston this week, reminds us that tools and techniques around collaboration only matter when they deliver concrete business value to corporate processes.
Today, thanks to flaws in AT&T's service, I'm at risk for identity theft along with 114,000 other iPad owners.
Although not focused on IT failure, a slide presentation over at Slate points out that great financial reward sometimes comes to those who screw up. Big time.