Changing technologies, client expectations, competition and an evolving market environment have forced business process outsourcers to adapt. Here's what you need to know.
Beyond IT Failure
Michael Krigsman is a recognized authority on the causes and prevention of IT failures.
Michael Krigsman is recognized internationally as an analyst, strategy advisor, enterprise advocate, and blogger. Interact with Michael on Twitter at @mkrigsman.
Research into the gap between customer expectations and their experience have profound implications for IT and the CIO.
Research shows that enterprise technology spending has grown far beyond IT. CIOs and IT must change or become increasingly marginalized.
Digital business transformation is the latest buzzword. These stats demonstrate how to gain real business benefit from the trend.
Research explains how marketers and the CMO can become leaders in digital business transformation.
Three top leaders discuss the evolving role of IT and the CIO. Learn about managing change from world-class experts.
Enterprise social software is maturing and the latest entry from SAP is worth your time to investigate.
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A conversation with C-level executives sheds light on what organizations must do to succeed in times of turbulence, rapid change, and shifting roles.
The relationship between IT and the larger business organization is fraught with challenge and opportunity. Here are practical steps you can take drive value and gain recognition.