An IT failure hits customers in the worst way possible.
Beyond IT Failure
Michael Krigsman is a recognized authority on the causes and prevention of IT failures.
Michael Krigsman is an internationally recognized analyst, strategy advisor, and authority on enterprise software leadership, CIO innovation, and social business. Interact with Michael on Twitter at @mkrigsman.
Recently updated research from NIST helps CIOs cut through the fear, uncertainty, and doubt of vendor hype about cloud computing.
It's time for every CIO to consider using Twitter. Here is some advice on making best use of this new medium.
More from the front lines of United Airlines' merger with Continental.
SAP reveals its top competitors in the cloud.
SAP has made important strides in building a cloud strategy. Here's what you need to know.
The consumerization of IT offers tremendous opportunity to CIOs possessing the leadership skills and vision to engage substantively with line of business counterparts.
This two-part series presents a structure for understanding why IT projects fail, in a way that goes far beyond project management alone.
IT failures are a management crisis of serious proportions that have been largely ignored. Here's what senior executives need to know - and do - right now.
These are the most reasonable numbers I have seen on the global economic impact of IT failures.