RBS Bank joins the IT failures 'Hall of Shame'
An IT failure hits customers in the worst way possible.
Beyond IT Failure
Michael Krigsman is a recognized authority on the causes and prevention of IT failures.
Michael Krigsman
Michael Krigsman is an internationally recognized analyst, strategy advisor, and authority on enterprise software leadership, CIO innovation, and social business. Interact with Michael on Twitter at @mkrigsman.
Latest Posts
CIO view: NIST helps cut vendor cloud FUD
Recently updated research from NIST helps CIOs cut through the fear, uncertainty, and doubt of vendor hype about cloud computing.
CIO view: Five tips for using Twitter
It's time for every CIO to consider using Twitter. Here is some advice on making best use of this new medium.
Hollow words: United Airlines CEO talks up 'silver lining' of failure
More from the front lines of United Airlines' merger with Continental.
Cloud dancing: CIO perspective on SAP's cloud strategy
SAP has made important strides in building a cloud strategy. Here's what you need to know.
CIO view: Consumerization and the impact on IT
The consumerization of IT offers tremendous opportunity to CIOs possessing the leadership skills and vision to engage substantively with line of business counterparts.
Who's accountable for IT failure? (part two)
This two-part series presents a structure for understanding why IT projects fail, in a way that goes far beyond project management alone.
Who's accountable for IT failure? (part one)
IT failures are a management crisis of serious proportions that have been largely ignored. Here's what senior executives need to know - and do - right now.
Worldwide cost of IT failure (revisited): $3 trillion
These are the most reasonable numbers I have seen on the global economic impact of IT failures.