Large enterprise software implementations are frequently complex, expensive, and risky undertakings. If you are prospective enterprise software buyer, ask your software and consulting vendors the following two questions:1.
Beyond IT Failure
Michael Krigsman is a recognized authority on the causes and prevention of IT failures.
Michael Krigsman is recognized internationally as an analyst, strategy advisor, enterprise advocate, and blogger. Interact with Michael on Twitter at @mkrigsman.
Proving that truth can be stranger than fiction, Oracle has published a customer case study proclaiming the wonders of its implementation at Arizona State University (ASU). The document conveniently omits the part where thousands of incorrect payroll checks were issued, morale plummeted, and armed police were called to guard the HR office.
Computer Associates has released a study into the causes of IT project failures. Although full results have not been released publicly, I did obtain the detailed slides, some of which are presented below.
Arizona State University's deployment of Oracle ERP is challenging important and fundamental assumptions about how complex software systems should be implemented.ERP implementations are often difficult, expensive, and painful, involving significant disruption to the organization.
The Department of Homeland Security (DHS) virtual fence project, being built by Boeing, has failed an initial set of tests, according to the Associated Press:Because of a software glitch, the first high-tech "virtual fence" on the nation's borders remains inoperable, three months after its scheduled debut."The integration of all the systems into a common operating picture continues to be the challenge," said Homeland Security spokesman Russ Knocke.
SAP's new Business ByDesign (formerly called A1S) software as a service (SaaS) offering represents a substantial departure from previous SAP products. What are the implications of Business ByDesign on deployment and implementation; in other words, will this new product reduce implementation failures?
At the SAP Business ByDesign launch event press conference, I submitted the following question via email:“Please describe the importance of the new user interface for this particular product. Was the design process different from previous SAP development efforts?
SAP Business ByDesign has been rolled out to a number of test customers. Several of these early adopters, including light airplane manufacturer, Stemme AG, were interviewed during the press conference where Business ByDesign was launched.
The primary reason for studying failed projects is to become more successful. Although many people have opinions on this topic, few possess sufficient experience to discuss it credibly.
During the SAP Business ByDesign press conference, SAP used terms such as "mashup" in an apparent attempt to jump on the Enterprise 2.0 jargon bandwagon.