High-priced, open-ended consulting deals often fuel enterprise software implementation failures. As a result, a trend has developed among consulting companies and software vendors to package services into pre-defined, discrete units, decreasing risk and lowering costs for the customer.
Beyond IT Failure
Michael Krigsman is a recognized authority on the causes and prevention of IT failures.
Michael Krigsman is an internationally recognized analyst, strategy advisor, and authority on enterprise software leadership, CIO innovation, and social business. Interact with Michael on Twitter at @mkrigsman.
Back in August, I blogged about Project Ocean, a major implementation meltdown on a City of Philadelphia project. The project was suspended amid allegations of incompetence, politics, and corruption.
Jason Corsello writes about a PeopleSoft User Panel at the recent HR Technology Conference. Generally, the PeopleSoft customers were satisfied, except in one important area: Oracle service and support.
Jason Busch at the SpendMatters blog has a great post describing AT Kearny’s procurement-related consulting offerings. His description of AT Kearny’s services is instructive for anyone interested in packaged services: Procurement Solutions is focused on creating repeatable, expert solutions to Spend Management versus a more traditional management consulting approach which looks at each new procurement and supply chain opportunity from a generalist, one-off analytical lens.
SAP has announced the release of SAP All-In-One ERP for the Australian market. From ferret.
Diebold has been in the news lately for producing electronic voting machines that lots of people don’t trust. Techdirt points out that one set of issues seems related to the touchscreens themselves.
ComputerWorld reports that Louis Gutierrez, CIO for the Commonwealth of Massachusetts, has submitted his resignation. From the magazine: In a letter yesterday to his staff, Gutierrez said that when he joined the state’s Information Technology Division (ITD) he looked forward to many challenges.
Sharon Gaudin reports in InformationWeek on a little problem at the US Department of Education: seems they forgot to test a software upgrade before deploying it on their website. Well, I suppose it’s no big deal…well, except to the 21,000 people whose personal information was exposed on the web for several days.
Vinnie Mirchandani posts on IBM’s strategy to productize services. Almost a year ago, Vinnie posed this challenge: “IBM’s SI/outsourcing groups do not think like its software group.
IBM recently announced a new line of “standardized” service offerings. ComputerWorld has an article today expressing some concerns from customers, who wonder whether they will continue receive the same level of service from IBM as in the past.