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Crazed supermodel pissed at Heathrow T5 failure

By | April 6, 2008, 8:06am PDT

Summary: While researching a detailed post on Heathrow’s T5 baggage systems failure, I came upon this tidbit regarding supermodel Naomi Campbell. Turns out she was traveling through the airport and became caught up in the confusion. This is the first (and probably the last) time you’ll read about supermodels in this blog, so enjoy it.

 Crazed supermodel pissed at Heathrow T5 failure

While researching a detailed post on Heathrow’s T5 baggage systems failure, I came upon this tidbit regarding supermodel Naomi Campbell. Turns out she was traveling through the airport, learned her bags were lost, and went nuts.

This is the first (and probably last) time you’ll read about supermodels in this blog, so enjoy it.

From USA Today:

Witnesses said Campbell was aboard a British Airways plane due to depart for Los Angeles when she became involved in a dispute over her luggage.”

Apparently, Campbell became upset after being informed that one of her two checked bags had gone missing, according to Campbell spokeswoman Annabel Fox.

Mercury news adds:

The 37-year-old and her entourage had been at the First Class Lounge of Heathrow’s new Terminal 5 about to board their 4pm flight to Los Angles when she was told one of her bags had been lost in the chaos that has been plaguing the new terminal since last week. The notoriously bad tempered prima donna demanded British Airways staff immediately find the lost article but when they said they would have to find and forward it to her later, she flew into a rage.

London tabloid, the Sun, said this:

Terminal 5 has been in chaos ever since it opened on Thursday last week — with hundreds of flights cancelled and thousands of bags going missing.

But Naomi appears to be the ONLY one of 280,000 passengers so far who required cops to be summoned.

Not content to lose any opportunity for dirt, the Sun posted the following announcement:

Crazed supermodel pissed at Heathrow T5 failure

Every now and then we see an example of systems failure dramatically impacting non-techies. This is one of those times.

Note to Naomi Campbell: relaxation techniques really can work wonders.

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Michael Krigsman is a recognized authority on the causes and prevention of IT failures.

Disclosure

Michael Krigsman

Michael Krigsman writes and speaks about technology in a manner that most observers consider to be fair and balanced. Michael believes that writing about IT failures, which often have complex causes, creates a unique obligation to be reasonable and accurate in both reporting and analysis.

Michael maintains active personal and professional relationships with enterprise technology buyers, vendors, analyst firms (or individual analysts), consultants, and system integrators. As CEO of Asuret, Michael sells and delivers paid services to members of these same groups.

Vendors regularly reimburse Michael's out-of-pocket travel expenses to attend industry conferences and events. Conference organizers frequently waive entry fees when Michael attends industry events. Michael often speaks at industry conferences and events.

He is a member of the Enterprise Irregulars, a loose association of consultants, investors, industry representatives, analysts, and users of enterprise software.

For daily updates on Michael's activities, follow him on Twitter.

Biography

Michael Krigsman

Michael Krigsman is CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. Asuret's suite of software tools improve the success rate of enterprise software deployments by quantifying and measuring governance issues that cause most project failures. Michael led the research effort underlying Asuret's model of collective intelligence and its practical application to reducing IT failures in consulting environments. He is a recognized authority on the causes and prevention of IT failures and is frequently quoted in the press on IT project and related CIO issues. He is considered an enterprise software industry "influencer" and provides advice to technology buyers, vendors, and services firms.

Previously, Michael served as CEO of Cambridge Publications, which develops tools and processes for software implementations and related business practice automation projects. Michael has been involved with hundreds of software development projects, for companies ranging from small startups to Fortune 500 organizations. Michael graduated with an M.B.A. from Boston University and a B.A. from Bard College. He is a Board member of the America's Cup Hall of Fame and the Herreshoff Marine Museum in Bristol, RI.

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Contributr
RE: Crazed supermodel pissed at Heathrow T5 failure
jamesfarrar.1@... 6th Apr 2008
Naomi needs to be more like Victoria Beckham -- don't get mad, get even. http://news.bbc.co.uk/2/hi/uk_news/723217.stm
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.
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Contributr
Unfortunately no
mkrigsman@... 6th Apr 2008
Shame, dontcha think?
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Given her job is modelling and the missing luggage contained the clothes she was being paid to wear, I have a certain amount of sympathy.

I would probably have Fedexed or UPSed it ahead if it were that important.

Benefit of hindsight, of course. It'll be hand baggage only when I fly out of terminal 5 in a couple of weeks.
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Naomi needs to be more like Victoria Beckham -- don't get mad, get even. http://news.bbc.co.uk/2/hi/uk_news/723217.stm

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