Greed, Arrogance, Inexperience, and Stupidity

Greed, Arrogance, Inexperience, and Stupidity

Summary: Greed, arrogance, inexperience, and stupidity are the essential quartet driving many IT project failures. Bring this set of factors together, and failure is practically inevitable.

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TOPICS: Browser
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Greed, arrogance, inexperience, and stupidity are the essential quartet driving many IT project failures. Bring this set of factors together, and failure is practically inevitable. All too often, vendors and customers angle to get as much as possible out of each other, ignoring the fact that fairness and mutual respect are the true building blocks upon which successful projects are created.

I started thinking about this after reading an article by Bambi Francisco about the great customer service-oriented attitude from senior management at Craigslist. Here are a few representative quotes:

[T]he decision by Craig Newmark, Craigslist founder and ace customer service representative, and the San Francisco classified company’s president, Jim Buckmaster, to focus less on profit maximization and more on serving their customers is so incredibly refreshing.

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Buckmaster presented at the UBS Global Media conference. “Jim made it clear that their goal is to help their users, not to maximize the company’s profit,” wrote Ben Schachter, UBS Internet analyst.

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[Their] values are 1) Give a person a break 2) Treat other people like you want to be treated.

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I’ve known Newmark and Buckmaster for a few years now. I’ve been to both their humble homes. For years, they never acted like men at the helm of a site that’s among the most popular on the Web.

I find it remarkable (also saddening) that so few vendors genuinely put customer interests before their own. When customers and vendors try to take advantage of one another, projects go down in flames. This greed mentality is far from unusual, and as a result IT projects often fail. The lesson here is clear, don’t you think?

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Topic: Browser

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  • When customers and vendors try to take advantage of one another

    Microsoft or some of their henchmen are usually being profiled.

    It's just business as usual, you understand? Nothing personal (as long as you shut up and sit down).
    Ole Man
  • RE: Greed, Arrogance, Inexperience, and Stupidity

    Greed: I have to keep my vendors in business or I have no assistance in the future, especially when things go TU in the middle of the night on a holiday. If I have not treated them fairly and developed a positive business relationship, do you think I am going to get gold-star service?

    Arrogance: Keep in your lane, don't go where you have no authority, expertise, or ability.

    Inexperience: Don't forget the words, "I don't know, show/teach me." If you are a know-it-all in the IT world you are a fool!

    Stupidity: This is the boss's boss's problem for hiring stupidity in the first place, and most likely is prevalent in the enterprise. Don't hire stupidity or work for stupidity.
    nrkmann@...