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Roundtable: How to Recognize and Prevent IT Project Failures

By | August 18, 2011, 7:03am PDT

Summary: This roundtable brings together two expert book authors to discuss why IT projects fail and how to prevent catastrophe.

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The primary reason for studying failed projects is to become more successful. Although many people have opinions on this topic, few possess sufficient experience to discuss it credibly.

Given all the opinions about IT success and failure, I decided to assemble a roundtable discussion at Focus.com with two genuine experts; Steve Romero and Todd Williams have each spent years coaching enterprise customers on the full range of issues that lead to IT success.

Steve Romero is a former IT governance evangelist at CA Technologies. He is author of the book Eliminating Us and Them, which explains how governance can align IT and lines of business. Todd Williams is a project turnaround expert and author of Rescue the Problem Project, a great handbook for making challenged projects successful. Both these gentleman are consummate experts in the field and deserve your attention.

The roundtable begins with a discussion of why projects fail and then leads into ideas for improving the situation. We talk about the role of investment in defining a project, expectations and perceptions, change management, IT / business alignment, and so on.

You can listen to a recording of the entire roundtable by clicking the audio player at the top of this post. In addition, read the transcript below.

Thank you to Focus.com for permission to use the recording and transcript here.

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Michael Krigsman is a recognized authority on the causes and prevention of IT failures.

Disclosure

Michael Krigsman

Michael Krigsman writes and speaks about technology in a manner that most observers consider to be fair and balanced. Michael believes that writing about IT failures, which often have complex causes, creates a unique obligation to be reasonable and accurate in both reporting and analysis.

Michael maintains active personal and professional relationships with enterprise technology buyers, vendors, analyst firms (or individual analysts), consultants, and system integrators. As CEO of Asuret, Michael sells and delivers paid services to members of these same groups.

Vendors regularly reimburse Michael's out-of-pocket travel expenses to attend industry conferences and events. Conference organizers frequently waive entry fees when Michael attends industry events. Michael often speaks at industry conferences and events.

He is a member of the Enterprise Irregulars, a loose association of consultants, investors, industry representatives, analysts, and users of enterprise software.

For daily updates on Michael's activities, follow him on Twitter.

Biography

Michael Krigsman

Michael Krigsman is CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. Asuret's suite of software tools improve the success rate of enterprise software deployments by quantifying and measuring governance issues that cause most project failures. Michael led the research effort underlying Asuret's model of collective intelligence and its practical application to reducing IT failures in consulting environments. He is a recognized authority on the causes and prevention of IT failures and is frequently quoted in the press on IT project and related CIO issues. He is considered an enterprise software industry "influencer" and provides advice to technology buyers, vendors, and services firms.

Previously, Michael served as CEO of Cambridge Publications, which develops tools and processes for software implementations and related business practice automation projects. Michael has been involved with hundreds of software development projects, for companies ranging from small startups to Fortune 500 organizations. Michael graduated with an M.B.A. from Boston University and a B.A. from Bard College. He is a Board member of the America's Cup Hall of Fame and the Herreshoff Marine Museum in Bristol, RI.

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What is an "IT" project?
sphtest 19th Aug
The only thing that comes to mind as an "IT project" is an internal infrastructure project intended to be transparent to business users. And such infrastructure projects don't have a higher rate of failure than general business projects in my experience; often lower.

Any other technology project, whether it be animal, vegetable, mineral, mechanical, electrical, computer, or business process is a _business_ project. Start by ensuring that every project in your organization is managed (not 'project managed' - managed) by a person with direct business responsibility and authority [1] assisted as needed by specialists (engineers, computer people, project management assistants, etc). And have each project discussed (not 'stagegated' or other dog-and-pony show) thoroughly by groups of peer business managers on a regular basis.

That should take care of 60-70% of the obvious failures. Then we need to discuss reasonable failure percentages in business (e.g. Ted Williams' .400 season = failure 6/10 times).

sPh

[1] Or a small, tight committee of such managers if absolutely necessary for a large project.

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