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Sixteen IT failures to remember

By | November 10, 2008, 3:21pm PST

Summary: Here’s a list of 16 IT failures worth remembering. Covering a full-range of devastated projects from both government and private industry, this list shows the true diversity of IT failure.

Sixteen IT failures to remember

Here’s a list of 16 IT failures worth remembering. Covering a full-range of devastated projects from both government and private industry, this list shows the true diversity of IT failure.

I found the list on a site called Lessons from History. As you browse the failures, consider the waste involved. Bear in mind, these 16 are nothing more than a few representative samples of failures that happen every day, all around the world:

  1. The IRS project on taxpayer compliance took over a decade to complete and cost the country an unanticipated $50 bn.
  2. The Oregon DMV conversion to new software took eight years to complete, the budget grew by 146% ($123m) and public outcry eventually killed the entire project.
  3. The State of Florida welfare system was plagued with numerous computational errors and $260m in overpayments!
  4. August 2008 Unencrypted memory stick lost with names/dates of birth of 84,000 inmates, England ’s entire prison population. Home addresses of 33,000 who had six convictions.
  5. Feb. 2007 £20bn UK NHS computer system ‘doomed to fail‘a senior insider has warned.
  6. 2007 laptop with records of 600,000 recruits was stolen from Royal Navy recruiter’s car
  7. In September 2006 Department of Homeland Security admitted project failure and closed the Emerge2 program $229m (a new financial IT system).
  8. In May 2006 the disastrous Seasprite helicopter program for the Australian Navy, with $1bn spent, the helicopters were grounded due to software problems.
  9. In April 2005 inter-departmental warfare played a significant role in the failure of a $64m federal IT project.
  10. In 2005 British food retailer J Sainsbury had to write off $526m it had invested in an automated supply-chain management system.
  11. In 2005 US Justice Department Inspector General report stated $170m FBI Virtual Case File project was a failure, after five years and $104m in expenditures. Over one 18-month period, the FBI gave its contractor nearly 400 requirements changes.
  12. In 2005 the UK Inland Revenue produced tax payment over payments of $3.45 bn because of software errors.
  13. May 2005 major hybrid car manufacturer installed software fix on 160,000 vehicles. The automobile industry spends $2 to $3 bn per year fixing software problems.
  14. July 2004 a new government welfare management system in Canada costing $200m was unable to handle a simple benefits rate increase. The contract allowed for 6 weeks of acceptance testing and never tested the ability to handle a rate increase.
  15. In 2004 Avis cancelled an ERP system after $54.5m is spent
  16. In 2002 the UK government wasted £698m on Pathway project, smartcards for benefits payments, & £134m overspend on magistrates’ courts Libra system.

[Sinking ship photo via Wired.]

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Michael Krigsman is a recognized authority on the causes and prevention of IT failures.

Disclosure

Michael Krigsman

Michael Krigsman writes and speaks about technology in a manner that most observers consider to be fair and balanced. Michael believes that writing about IT failures, which often have complex causes, creates a unique obligation to be reasonable and accurate in both reporting and analysis.

Michael maintains active personal and professional relationships with enterprise technology buyers, vendors, analyst firms (or individual analysts), consultants, and system integrators. As CEO of Asuret, Michael sells and delivers paid services to members of these same groups.

Vendors regularly reimburse Michael's out-of-pocket travel expenses to attend industry conferences and events. Conference organizers frequently waive entry fees when Michael attends industry events. Michael often speaks at industry conferences and events.

He is a member of the Enterprise Irregulars, a loose association of consultants, investors, industry representatives, analysts, and users of enterprise software.

For daily updates on Michael's activities, follow him on Twitter.

Biography

Michael Krigsman

Michael Krigsman is CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. Asuret's suite of software tools improve the success rate of enterprise software deployments by quantifying and measuring governance issues that cause most project failures. Michael led the research effort underlying Asuret's model of collective intelligence and its practical application to reducing IT failures in consulting environments. He is a recognized authority on the causes and prevention of IT failures and is frequently quoted in the press on IT project and related CIO issues. He is considered an enterprise software industry "influencer" and provides advice to technology buyers, vendors, and services firms.

Previously, Michael served as CEO of Cambridge Publications, which develops tools and processes for software implementations and related business practice automation projects. Michael has been involved with hundreds of software development projects, for companies ranging from small startups to Fortune 500 organizations. Michael graduated with an M.B.A. from Boston University and a B.A. from Bard College. He is a Board member of the America's Cup Hall of Fame and the Herreshoff Marine Museum in Bristol, RI.

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How about the LaFrance fire engine co. ERP failure?
dinosaur_z 3rd Feb 2009
Or was its failure forcing the company into bankruptcy not big enough?
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WinFS did not make the list???
Bruizer Updated - 11th Nov 2008
And don't forget Copland.

Surprising.
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why would Winfs make it?
mikes2nd 19th Nov 2008
It was just a R&D project at MS? Its still a good idea and they are still playing with it.

This isnt some 50 billion dollar open source flop...
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RE: Sixteen IT failures to remember
arrowrod 11th Nov 2008
You have got to bust your butt to make this stuff work. The parking lot is empty when you come in and empty when you go home. Thousands of people getting paid, a handful of people making it work.

The people who go home early get the bonuses if it works.
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LAUSD Payroll System
VoiceOfChoice 11th Nov 2008
How about including the Los Angeles Unified School District's new $95 million payroll system that was underpaying employees for months after it went live?

http://blogs.spectrum.ieee.org/riskfactor/2008/02/anatomy_of_a_software_fiasco_l.html
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Contributr
I blogged that extensively
mkrigsman@... 12th Nov 2008
This list wasn't meant to be comprehensive, but here's link to one of my LAUSD posts:

http://blogs.zdnet.com/projectfailures/?p=436
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Soft is Hard
aureolin 11th Nov 2008
Most people simply don't realize just how hard software is to do. EVERYTHING has to be done right, including all the stuff that people forgot, left out, hid or just assumed was unimportant. Every special case has to be considered. And, if you still have your sanity there's a slim chance you'll be successful. Very slim.
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And WONDERFUL
Cyberneticus Dinosaurus 18th Nov 2008
A wonderful career to be RETIRED from, that is !!! wink
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not really...
mikes2nd 19th Nov 2008
You should never be anywhere in IT mangement.

This stuff isnt hard. Its because they have pathetic IT management.

Govt IT projects fail because they hire overpriced unskilled "tech" workers and they are used to doing nothing all day as govt workers and expect double the normal salary.
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Done Right
LadyGray 10th Dec 2008
It is a shame that so much software is done wrong from the beginning. It seems we have learned nothing from MilSpec Standards or ISO 9000. Those were set up because of the massive failures of early software projects (1950's), but people insist on taking shortcuts, rather than "wasting time" on established procedures of conduct. Most of the companies that I have worked with that are registered as ISO 90001 compliant, don't even follow the ISO 90001 rules.
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RE: Sixteen IT failures to remember
bababooie 26th Nov 2008
17 IT failures to remember. Citigroup's Blueshift should be added to this list. Easily a few hundred million dollars for a project with laughable goals back in 1999. There were posters around the IT depts. that pronounced the Internet bank would service 2 billion!!!! customers by 2010. That's 200 million internet customers a year for 10 years!!!! Ha Ha ha... And this project was approved by the big shots...Each time I remember this project, I have a good belly laugh...ha ha ha...ha ha ha...
0 Votes
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I'll add more as I think of them.
0 Votes
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Or was its failure forcing the company into bankruptcy not big enough?

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