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Is there a fresh start underway for Google Docs?

By | December 16, 2011, 5:38pm PST

Summary: Google acknowledges user issues and promises improvements including a significant upgrade for its Presentation editor which is already available as an opt-in setting.

Earlier this week, I wrote that Google Docs is the one thing I don’t like about Google Apps and it generated a lot of feedback, including some good (and some not-so-good) suggestions for dealing with my challenges.

Not surprisingly, that post also caught the eye of Google which setup a meeting the next day with some Google Docs product experts to talk about my issues and hopefully provide some solutions.  What I learned is important.  Not just for me but also anyone else who relies on Google Apps at home or in business.

In short, Google acknowledged that my general complaints about Google Docs (mostly problems with formatting, converting, uploading, and importing presentations) are not uncommon but, as it turns out, they’ve actually been testing an opt-in upgrade since October that will be the default as soon as January 2012.

Not sure how I missed it because it’s been quietly available since October, but all I had to do was go to the Document settings in Google Docs, select Editing, and click on New version of Google presentations.  That’s it.  Pretty straight forward but Google it if you need more information.

Google says this is just the latest in a series of ongoing Google Docs improvements for what it calls “information work sharing.”  They say their goal is to help people get to what they need, share it, and make it beautiful.  I never had any issues with getting to what I need and sharing it.  That’s exactly what I like the most about Google Apps in general.  It really was the whole making it beautiful part that could be so frustrating.

Nevertheless, credit where credit is due, these guys were passionate and I really liked everything they said so I ran a series of simple tests to see if they had in fact addressed my challenges with all of the improvements they say they’re making or if this was really just a case of good public relations.

My methodology was simple.

First, I created original documents that are most typical for me using each of the Google Docs applications (i.e. Document, Spreadsheet, and Presentation) and then saved, printed, and shared each one to make sure they held up as I intended.

(Note: I purposely did not test the Google Docs Drawing editor because I wouldn’t normally use it but would instead tend to use the drawing tools that are native within the application I’m already using such as Presentation or PowerPoint.)

No real problems and I was especially impressed by the Presentation editor (my biggest complaint) which after a bit of a learning curve on my part allowed me to create exactly what is typical for me in my job as a managing editor.

Although it wasn’t a big deal for me, I did have trouble printing my presentation in landscape mode and ended up using the Windows system dialog (Control+Shift+P) which worked just fine.  Apparently, the landscape feature just isn’t available in Google Docs Presentation which seems odd, especially for those who want to print presentations but aren’t necessarily familiar with this limitation.  I’m sure it could get real frustrating real fast under certain circumstances.

Next was the issue of conversion.  For this I chose to convert Microsoft Office Word, Excel, and PowerPoint documents into their corresponding Google Docs alternatives.

The spreadsheet I converted from Microsoft Excel appeared didn’t appear to have any problems and the only problem I had converting a Microsoft Word document was that a set of three bullets changed from blue to black.  We use blue font for some of our corporate presentations but I never really liked it so this may turn out to be a blessing in disguise anyway.

Most importantly for me, I could not detect a single difference between the original Microsoft PowerPoint I converted and the Google Docs presentation version.  Plus, I was able to make whatever edits I wanted without any issues whatsoever.   Now I’m impressed because this has been a big issue for me and now apparently it isn’t.   Happy days.

The final test was uploading and importing files into Google Docs in their original format.  Again, PowerPoint was the leading pain-point here for me, especially larger files with lots of graphics.

Starting with Word, I had the same problem I had with the converted file changing blue bullets black which, again, was not a big deal but this time I figured I’d try to make the bullet match the color of the text that followed it.  No luck, and from what I can tell, others have the same complaint as well.   Bye bye corporate blue font if I want it to match my bullets.  Good for me but not for someone who doesn’t have the option of arbitrarily rejecting their company style guide.

At first, the Excel spreadsheet upload looked like it was going south but then I clicked the Edit Online button in the upper right hand corner of Google Docs and it seemed fine.  Not sure why it appeared so badly before that but I’m sure that Google has some kind of answer.  Like the black bullet in Word, it was really nothing more than a little off-putting and the Import feature worked beautifully.

Uploading a Microsoft PowerPoint presentation in its original format went well enough and I was able to easily download the original again which looked exactly the same as what I uploaded.  Unfortunately, I uploaded a .pptx though and wasn’t able to Edit Online the way I was with the Excel spreadsheet.  That required a down-conversion first from .pptx to .ppt.  Rather than down-converting, I found another .ppt to upload but even then the uploaded file ended up with some corrupted graphics.  Again, just as it had for the uploaded Excel spreadsheet, the PowerPoint import feature worked great though and I was able to easily Import and edit additional slides from another presentation without any problems.

So, where does that leave me with my original point of view that Google Docs is the one thing I don’t like about Google Apps?  Well, if nothing else, I feel better educated and probably needed a jolt to remind me that Google Apps is not Microsoft which I’ve been working with a lot longer.

There are still some nuances with Google Docs that catch me off-guard but they’re minor and after speaking with Google, I realize that it’s often just a matter of learning a new way of doing things.  It is getting better, however, and the changes they’ve made to the Presentation editor really are quite remarkable (they claim four years of progress with one upgrade) and for that reason alone I will happily take back what I said about Google Docs being the one thing I don’t like about Google Apps.

It’s still the thing I like the least about Google Apps but I can no longer say I don’t like it and I do believe it’s improving.

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Josh Gingold is the Managing Editor of Business and Technology Research Libraries for CBS Interactive with primary responsibility for the presentation of key research and commentary through a combination of blogs, white papers, and Webcasts.

Disclosure

Josh Gingold

Josh Gingold doesn't have any actual or potential conflicts to disclose. He has no business relationships, affiliations, or investments that have a bearing on any subject covered in his blog.

Biography

Josh Gingold

Josh Gingold is the Managing Editor of Business and Technology Research Libraries for CBS Interactive with primary responsibility for the presentation of key research and commentary through a combination of blogs, white papers, and Webcasts. Josh's past experiences include a variety of editorial and production assignments for CNBC, CNET, Discovery Communications, History Channel, National Geographic Channel, TechTV, ZDTV, and many others. Previously, Josh was a TV producer, writer, and editor for several local stations where he was also recognized with a Golden Mic Award from the Radio and Television News Directors Association. Josh is a proud alumni of Fresno State University and California State University, Bakersfield where he studied Philosophy, English, and Communications.
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RE: Is there a fresh start underway for Google Docs?
fabiogil 22nd Dec
For a long-time MS Office user like me, Google Docs tools as they stand today are a little cumbersome to use. On the other hand, the fact the docs are available everywhere and the possibility of multiple-user update make them attractive. It's a hard sell for corporate user though.
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My company has also been looking at switching to Google Apps. We found conversion the main headache with Google Apps, too. It is getting better, but slowly and its still the major reason to choose Office 365 over Google.

There's actually a free Google app called Syncdocs that synchs between Microsoft and Google Office suites. Syncdocs is pretty good because it makes a backup of anything that gets uploaded, so one can revert to the untouched original, if Google's conversion is ugly.
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Staff
@GeeWoz Google Apps is an excellent option for small business. My issues are really pretty minor and, since going through them with Google, I'm more convinced then ever that it's a good way to go. I believe the key is creating everything natively in Google Docs, which is counter-intuitive after 20 years of MSFT. We're a Google shop so I have no choice but I'm going to embrace it for a while and see how it works out. Not my place to give it advice, but I wouldn't hesitate to switch my company to Google Apps. Having said that, however, I'm also pretty keen on Office 365. Mary Jo Foley has given me a lot of great insight and I've really been digging into the whole offering (it's much more then Office in the cloud) and I'll post something as soon as possible. Thanks for reading and commenting.
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Hello?
CobraA1 17th Dec
Why was my post deleted?
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Staff
@CobraA1 I don't think we ever delete posts and I'm interested in your comments. Could you please try again? Thanks.
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Staff
@CobraA1 I don't think we ever delete posts and I'm interested in your comments. Could you please try again? Thanks.
Google Docs? Who cares! I don't know one person who uses this service.
@ctleng76 @ctleng76 I use it and I know others who use it also. Now go away and come back when you have something intelligent to say.
To be fair to Google, they are not the only ones which have face problems in getting there software to import files from Microsoft software and with the right formatting.

Hopefully Google can continually improve on that front over the next year.
Importing Microsoft files is unimportant if you write the docs in native Google format. if all you want is Word for free then you are always going to struggle. I have two complaints for Google.

Landscape printing is a must. Try printing your Calendar in landscape. And secondly there is no wordwrap when editing word processing documents under Android on a tablet. Both of these things are fundamental. There needs to be a much improved Google Docs app that works on a tablet, the current phone app is rubbish on a big screen. I ended up buying Kingsoft Office for Android for my Toshiba Thrive.

Google Cloud print, on the other hand, is fantastic.
For a long-time MS Office user like me, Google Docs tools as they stand today are a little cumbersome to use. On the other hand, the fact the docs are available everywhere and the possibility of multiple-user update make them attractive. It's a hard sell for corporate user though.

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