SMBs prefer DIY for IT management

SMBs prefer DIY for IT management

Summary: More than half of the respondents to a recent ZDNet Small Business Center poll indicate that they prefer to manage their own IT services.


According to the most recent Quick Poll of ZDNet Small Business Center visitors, more than half say they rely on themselves for IT management.

The poll was posted over a period of approximately three weeks from January 17 to February 7, 2012 and asked, "How do you manage information technology (IT) for your small or medium business?"

55% said they rely on self-service for IT management while only 5% indicated that they rely exclusively on third-party service providers.

That's interesting because the SMB market for managed service providers is about $40 billion according to one recent estimate and could certainly rise along with the growing need for increasingly advanced IT services.

Maybe that's why a retail services giant like Best Buy is boldly leaping into managed IT services for small business as previously reported by ZDNet.

What do you think?  Are small and medium businesses moving more and more toward managed service providers or will economic and other realities increase the market for DIY-IT?

Topic: SMBs

Josh Gingold

About Josh Gingold

Josh Gingold is the Managing Editor of Business and Technology Research Libraries for CBS Interactive with primary responsibility for the presentation of key research and commentary through a combination of blogs, white papers, and Webcasts.

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  • RE: SMBs prefer DIY for IT management

    Yeah - 'cause a widget manufacturing business or (insert business here) has all the skills required to actually realize some ROI out of their IT investment. It's like the old lawyer's saying: "A man who represents himself in court has a fool for a client." Many SMBs just don't see the value behind a well architected and maintained network and if you don't see the value, you won't get the value. Personally, as a business owner, I do that which I do well and outsource the rest.
  • RE: SMBs prefer DIY for IT management

    Very well said heyfrankieboy!! As far as Best Buy getting into the MSP business, well if it's anything like Geek Squad then I have nothing to worry about for my small MSP business! 90% of my break/fix business comes from repairing their mistakes.