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SMBs prefer DIY for IT management

By | February 7, 2012, 10:13am PST

Summary: More than half of the respondents to a recent ZDNet Small Business Center poll indicate that they prefer to manage their own IT services.

According to the most recent Quick Poll of ZDNet Small Business Center visitors, more than half say they rely on themselves for IT management.

The poll was posted over a period of approximately three weeks from January 17 to February 7, 2012 and asked, ”How do you manage information technology (IT) for your small or medium business?”

55% said they rely on self-service for IT management while only 5% indicated that they rely exclusively on third-party service providers.

That’s interesting because the SMB market for managed service providers is about $40 billion according to one recent estimate and could certainly rise along with the growing need for increasingly advanced IT services.

Maybe that’s why a retail services giant like Best Buy is boldly leaping into managed IT services for small business as previously reported by ZDNet.

What do you think?  Are small and medium businesses moving more and more toward managed service providers or will economic and other realities increase the market for DIY-IT?

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Josh Gingold is the Managing Editor of Business and Technology Research Libraries for CBS Interactive with primary responsibility for the presentation of key research and commentary through a combination of blogs, white papers, and Webcasts.

Disclosure

Josh Gingold

Josh Gingold doesn't have any actual or potential conflicts to disclose. He has no business relationships, affiliations, or investments that have a bearing on any subject covered in his blog.

Biography

Josh Gingold

Josh Gingold is the Managing Editor of Business and Technology Research Libraries for CBS Interactive with primary responsibility for the presentation of key research and commentary through a combination of blogs, white papers, and Webcasts. Josh's past experiences include a variety of editorial and production assignments for CNBC, CNET, Discovery Communications, History Channel, National Geographic Channel, TechTV, ZDTV, and many others. Previously, Josh was a TV producer, writer, and editor for several local stations where he was also recognized with a Golden Mic Award from the Radio and Television News Directors Association. Josh is a proud alumni of Fresno State University and California State University, Bakersfield where he studied Philosophy, English, and Communications.
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RE: SMBs prefer DIY for IT management
jc961 9th Feb
Very well said heyfrankieboy!! As far as Best Buy getting into the MSP business, well if it's anything like Geek Squad then I have nothing to worry about for my small MSP business! 90% of my break/fix business comes from repairing their mistakes.
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RE: SMBs prefer DIY for IT management
heyfrankieboy Updated - 8th Feb
Yeah - 'cause a widget manufacturing business or (insert business here) has all the skills required to actually realize some ROI out of their IT investment. It's like the old lawyer's saying: "A man who represents himself in court has a fool for a client." Many SMBs just don't see the value behind a well architected and maintained network and if you don't see the value, you won't get the value. Personally, as a business owner, I do that which I do well and outsource the rest.
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Very well said heyfrankieboy!! As far as Best Buy getting into the MSP business, well if it's anything like Geek Squad then I have nothing to worry about for my small MSP business! 90% of my break/fix business comes from repairing their mistakes.

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