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Do SaaS ventures need VCs?

By | May 28, 2007, 8:47am PDT

Summary: Does the rise of SaaS mean an end to venture capital investment in software startups? That’s the impression I’m getting after hearing from several SaaS entrepreneurs. Their business models are becoming so predictable they simply don’t need the risk capital.

I had some interesting responses to my posting last week about Financing SaaS ventures. One of the most interesting got me thinking whether the best SaaS ventures actually need venture capital. Obviously someone needs to put up enough money to cover the founders’ living costs while they develop the application, although entrepreneurs often do that simply by leading a hand-to-mouth existence for a couple of years, so that’s not a huge sum to raise. Of course there are certain costs involved in putting an application up on the Web — but most of those can be negotiated on a pay-as-you-go basis these days. The main cost is sales and marketing, but if you have a really good application that markets itself virally, those costs can be kept pretty low too.

So it really might be true that the best SaaS ventures — the ones with the most compelling applications — will never need venture finance, so long as they have enough capital to get going in the first place. Here’s what Isaac Garcia, founder and CEO of Central Desktop, told me in an email exchange:

“We are running a very cash positive business built on subscription revenue and we’ve ‘taken out’ most of the risk over the past two years. With recurring revenues, steady monthly, predictable growth and low overhead we are able to demand higher valuations than typical startups.

“And, as your article noted, the type of financing we are seeking is very different from financing deals we’ve done with prior companies. We are looking at much lower numbers, leveraging lines of credit and other debt financing — because the risk is so low!

“In many ways, SaaS companies are not VC plays — at least, not in the traditional sense. Once established with a product to market, a properly run SaaS company can accurately predict its revenues and growth — which means that it can also predict, with relative accuracy, exactly how much cash it needs for expansion and when and how much of an ROI the lender/investor will receive. This time frame is usually much shorter than traditional VC horizons and less risky. This also means that the terms are different than most deals.”

In other words, a properly run SaaS company is not a risky enough proposition for venture funding. VCs want to invest in companies that have a higher risk factor than most good SaaS players, which allows them to extract a greater share of the equity in return for providing funds. Their reward for taking on this risk is the ‘hockey stick’ growth of a handful of good bets, which provides enough return to make up for the failures.

There may still be some companies that want to go for a more aggressive growth path and who therefore need bigger injections of cash. And as TalkBack commenter Assymetric1 points out, there are alternatives to monthly subscription model that entail more risk for vendors:

“Some on-demand providers also have a pay-for-performance model. In this case there is more vulnerability for the SaaS provider and investor/lendor, if there is a precipitous decline in performance (sometimes for reasons outside the vendor), or the customer temporarily turns off the app. Additionally, as the ad model emerges for apps, other considerations will emerge.”

But Garcia’s comments — together with other feedback that I’ve received privately from elsewhere — suggests that the large sums of money VCs typically prefer to invest simply aren’t appropriate for most SaaS ventures. Their founders prefer instead to borrow smaller amounts against the stable margins and predictable revenue growth of their businesses, leaving VCs out in the cold.

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Since 1998, Phil Wainewright has been a thought leader in cloud computing as a blogger, analyst and consultant.

Disclosure

Phil Wainewright

Phil Wainewright's work as an independent consultant brings him into direct or indirect business relationships with several of the companies that he writes about, or their competitors. Phil is committed to maintaining the independent and opinionated stance that his writings are well known for and does not enter into contracts that would limit his freedom of expression in any way. However it is important in the interests of full disclosure to inform readers of those relationships so they can form their own judgement.

Read the complete list of Phil's relationships.

Biography

Phil Wainewright

Since 1998, Phil Wainewright has been a thought leader in cloud computing as a blogger, analyst and consultant. He founded pioneering website ASPnews.com, and later Loosely Coupled, which covered enterprise adoption of web services and SOA. As CEO of strategic consulting group Procullux Ventures, he has developed an evaluation framework to help ISVs and enterprises select cloud platforms, and advises US and European vendors on messaging, positioning and go-to-market. His newest role as an industry advocate is vice-president of EuroCloud.

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They need money
Sumeetkapur 9th Jun 2007
We are an Indian SaaS provider in the HR space with a complete employee life-cycle management solution.

I guess the answer really lies in the go-to-market model and the market you are addressing. In our case we are in a market where on an average not more than 5% of the businesses have automate their HR. The SaaS model definitely reduces the investment barrier but its still a slow process to get the automation decision that must preceed the solution adoption.

While the product development can be done sans funding through creative bootstrapping there is still need for sustenance capital to ride out the adoption period which for most will be longer than envisaged.

The problem really is that a company (like us for instance) needs not the typical VC size investment but a much smaller investment over a period of time, Debt is an option but the an repayment schedule may become a drag unless it comes with a couple of years repayment moratorium.

Incidentally, I would like to hear from people tuned into this about their views on SaaS in Asia. I think in an investment scarce economy like India, SaaS is about the only way to go for a very large part of the market.
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Don't confuse SaaS with Web 2.0
BobWarfield 28th May 2007
Let's don't confuse SaaS with Web 2.0. There is plenty of overlap, but they are not the same thing. A lot of Web 2.0 is straight up collaboration around simple models. Web 2.0 doesn't need much VC--the apps are simple and they grow virally or not at all.

SaaS applies to a much broader spectrum of activity than just collaboration. SalesForce.com, SugarCRM, and RightNow are all SaaS businesses that were fairly costly in terms of capital both to develop their software (despite one being Open Source!) and to move towards critical mass with Sales and Marketing.

It isn't because the founders of those companies were dopes--it is because they're not really collaborative Web 2.0 applications.

More thoughts on this Web 2.0 vs other stuff, namely SOA in my blog:

http://smoothspan.wordpress.com/2007/05/28/understanding-web-20-and-soa-its-about-collaboration/

In conclusion, I would say that Web 2.0 is not capital intensive, but some SaaS businesses can (and should) be. The latter are better suited to VC.

FWIW, my VC friends tell me they are increasingly "stage agnostic" about what they view as "consumer" (e.g. Web 2.0) deals. Not long ago, taking Angel money meant you could never get a top tier firm to invest--they had to be in on the ground floor. Now they'd almost rather have the Angels take the beachhead and proove the idea has legs before they come in.

Best,

BW
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Web 2.0 Misnomers
isaac@... 28th May 2007
BW,
While I think I understand what you really mean, let me dispel a couple of myths that you allude to in your message:

1. As a "web 2.0" collaboration company, I can tell you that a very, very small percentage of our business is generated virally. This tends to be the case for most web-based business applications. I would argue that the notion of "viral" is almost entirely restricted to consumer-products, not business applications.

2. I could make a pretty strong argument that both SugarCRM and RightNow are not pure-play SaaS businesses. Both provide on-premise versions of their product as installed software and/or an appliance.

3. Web 2.0 does NOT always mean "consumer."


While Salesforce.com is the poster-child SaaS company for VCs (deservedly so) one could also argue that they squandered a ton of VC cash on lavish launch parties etc. (remember? Benioff hired the B52s!)

My point is that its not about "web 2.0 versus SaaS." Rather, its about business - and that new businesses are more capital efficient today than they were in the late 90s.

And, as you noted, the "beachhead" can be stormed with the help of angel investors or organically by the founders bootstrapping their business - neither model justifies hiring the B52s (although, that would be damn cool).
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Myth dispelled?
BobWarfield 29th May 2007
Isaac, I don't know what your company is, but I have seen too many counter examples to accept that "viral" is restricted to consumer and viral marketing by businesses is myth. Read the book "Wikinomics" for a number of examples.

Viral Marketing is just the use of word of mouth, often enhanced by the Internet. It's essential for any business today to understand how to take advantage of it. Advertising is too darned expensive for the likes of anyone but Coke, and PR in the internet age is viral marketing among bloggers and other web denizens.

The distinction I made between SaaS and Web 2.0 was around collaboration. Web 2.0 is all about collaboration. I take that from the horse's mouth, O'Reilly (http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html) because they coined the term. I would argue strongly that an app with a RIA that doesn't collaborate is not Web 2.0, though some may disagree.

SaaS can be about collaboration, and it may have a collaborative element, but it need not be. To the extent that it doesn't, and this can happen often in business SaaS, it becomes much harder to leverage viral marketing. Moreover, the software needed to do a lot of non-collaborative kinds of processing is much more expensive to develop than most collaborative software.

Those are just two of the elements that can make SaaS more capital intensive than Web 2.0, when they are separate. Also, do you really think the on-premise editions of Sugar and RightNow contribute significantly to their cost structure? I can't speak for RightNow, but I know the Sugar guys and I don't.

As to whether companies today need less capital than in the 90's, it's pretty hard to find apples to apples comparisons so you'd know. Certainly companies don't spend what bubble companies spent any more. Thank goodness!

Best,

BW
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Venture and SaaS
trebryan@... 29th May 2007
Interesting comment's on SaaS companies not needing venture.

I think the argument could be made to the converse of that. Traditional software has the ability to sell a big early license deal in order to "fund" the company. SaaS companies have to usually wait two to three years post GA to generate significant revenue. And the highest valued SaaS companies spent signficant Sales and Marketing funds within those 3 years.

Worse that not having enough for Sales and Marketing is what can happen if the SaaS company forgoes funding. In need of a quick cash infusion, they can structure up front deals that are essentially licenses. This is exactly the opposite behavior you'd want to see from a SaaS company.

All in all, there is a reason why the top public SaaS companies, SalesForce, WebEx, Omniture all received Venture funding. It gives them the time and flexibility to truly build a no compromises on-demand business.
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Venture and SaaS
ggruber66 30th May 2007
Treb, I think you're right. Isaac glosses over a very significant statement "Once established with a product to market, a properly run SaaS company can accurately predict its revenues and growth".

To your point, it takes several years post-GA to get to steady state. Isaac even says that it took him two years to get to a steady revenue basis and "took the risk out". While you can bootstrap an organization, having funding can have a significant impact on time to market: you can scale your organization faster, get the product out sooner and start bringing in those revenues earlier. Not to mention the risk of a competitor coming in with a similar or superior product while you're still getting your product ready for market. Then your market opportunity is lost -- Game Over.

Secondly in today's market, I don't ever think that you can safely predict growth. Revenues yes, especially in the short term, but there's a lot that can impact your ability to grow your business, especially when you're seeking significant YOY and QOQ growth in the early stages. Businesses fail all the time -- SaaS and otherwise. If it was so easy, we'd all do it. To think otherwise is pollyanna-ish. You can't simply create a SaaS company and put up a "Mission Accomplished" sign. We know how that can work out happy
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Pollyana Responds
isaac@... 4th Jun 2007
>>>While you can bootstrap an organization, having funding can have a significant impact on time to market: you can scale your organization faster, get the product out sooner and start bringing in those revenues earlier.

You can only accelerate your time-to-market by so much...after which you reach a point of diminishing efficiency and start throwing money down the drain, literally. Most companies/founders/investors overlook this point. While I don't think you are saying that "money solves everything" - your statement does imply that throwing money at the company will accelerate its success. This isn't always the case - look at www.foldera.com for example. They were founded in 2001, raised over $13 million and are yet to release a product to the public. While they have a very talented and experienced management team, I'd argue that too much money was/is the root of their problem.

>>>Not to mention the risk of a competitor coming in with a similar or superior product while you're still getting your product ready for market. Then your market opportunity is lost -- Game Over.

No one controls a market and the game is never over. This is defeatist thinking. Only VCs think that business is a zero-sum game. "The market" is in a constant state of expansion - therefore leaving plenty of room for everyone.

There are too many examples of companies who succeed in spite of the "market being saturated, arriving late or only having a minority share of the market." Think Google, Apple, Novell, etc.(all billion dollar corporations)
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They need money
Sumeetkapur 9th Jun 2007
We are an Indian SaaS provider in the HR space with a complete employee life-cycle management solution.

I guess the answer really lies in the go-to-market model and the market you are addressing. In our case we are in a market where on an average not more than 5% of the businesses have automate their HR. The SaaS model definitely reduces the investment barrier but its still a slow process to get the automation decision that must preceed the solution adoption.

While the product development can be done sans funding through creative bootstrapping there is still need for sustenance capital to ride out the adoption period which for most will be longer than envisaged.

The problem really is that a company (like us for instance) needs not the typical VC size investment but a much smaller investment over a period of time, Debt is an option but the an repayment schedule may become a drag unless it comes with a couple of years repayment moratorium.

Incidentally, I would like to hear from people tuned into this about their views on SaaS in Asia. I think in an investment scarce economy like India, SaaS is about the only way to go for a very large part of the market.

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