madison

Google Apps vs Office 365: your choice

By | July 25, 2011, 2:59am PDT

Summary: In this guest post, French cloud evangelist Louis Naugès, co-founder of pioneering Google Apps reseller Revevol, dissects Microsoft’s newly launched cloud apps suite, Office 365

Guest post Louis Naugès is co-founder and chief cloud evangelist of international Google Apps integrator Revevol. Based in Paris, he blogs for ZDNet France and has translated an abridged version of this recent post for his second guest appearance here. Last year, his theme was Why Microsoft really, really hates the cloud. Read on for his equally provocative and partisan verdict on Microsoft’s newly launched cloud apps suite.

How the world has changed! In February 2007, Google launched Google Apps, its cloud based suite of communication and collaboration tools, in Europe and in the US.

Wind forward to June 2011, when Microsoft officially launched Office 365, its new offering ‘in the cloud’. Within a few days, dozens of articles and blogs were published, comparing the two offerings.

You know what hit me? Most coverage revolves around the theme: “Office 365, Microsoft’s answer to Google Apps.” In the space of just four years, the world has turned upside down. From a fringe competitor, Google Apps becomes the market leader, and Microsoft Office 365 is the challenger! It’s a strong indicator of the impact Google Apps has had in its young life.

Google anticipated this announcement with humor by posting a blog entitled 365 reasons to consider Google Apps. In line with its Web culture, Google used ‘crowdsourcing’ to establish this list of 365 reasons — the final list should be available soon.

For my part, to help organizations make an informed choice concerning their next ‘Social Computing solution in the Cloud’, I will set out below in the clearest possible terms the profound differences between Google Apps and Office 365.

Technology

Microsoft announced that their Office 365 solution is a “Cloud based” solution: Is that correct, technically?

The answer to that question is a clear: NO! Two key characteristics of a real Cloud solution are missing from Office 365:

1. Browser vs fat client. Yes, there is a “basic” version of Office 365 accessible from a browser, but for “serious work” you need the professional version, which necessitates the use of a Windows fat client, natively running Office 2010 and Outlook 2010. In comparison, full functionality in Google Apps is available through a browser on any PC, Macintosh, tablet or smartphone.

Not convinced? Ask the unfortunate CIOs who were tricked into deploying Microsoft BPOS in 2010, the precursor of Office 365. Microsoft is now telling them, quietly, that they will have to organize a full migration, within 12 months, from BPOS to Office 365. This is great news for Microsoft’s partners, who will pocket a lot of money managing these complex migrations. But for customers …

In contrast, even the oldest customers of Google Apps, such as Valeo and Revevol, who started working with this solution in 2007, never had to manage a single migration, despite continuous improvements; more than 100 innovations were added during 2010 alone.

I hope that any organization, and its CIO, who would still be tempted to migrate to Office 365 will have learned their lesson. They should start budgeting a migration to the next version of Office 365 — which may perhaps be named ‘Office 366′, to account for leap years. I would not want to be the CIO who has to explain to C-level managers, the finance department and all users that an additional migration is needed.

Page 2: Multi-tenant? Mobile? Office 365? »

Topics

Since 1998, Phil Wainewright has been a thought leader in cloud computing as a blogger, analyst and consultant.

Disclosure

Phil Wainewright

Phil Wainewright's work as an independent consultant brings him into direct or indirect business relationships with several of the companies that he writes about, or their competitors. Phil is committed to maintaining the independent and opinionated stance that his writings are well known for and does not enter into contracts that would limit his freedom of expression in any way. However it is important in the interests of full disclosure to inform readers of those relationships so they can form their own judgement.

Read the complete list of Phil's relationships.

Biography

Phil Wainewright

Since 1998, Phil Wainewright has been a thought leader in cloud computing as a blogger, analyst and consultant. He founded pioneering website ASPnews.com, and later Loosely Coupled, which covered enterprise adoption of web services and SOA. As CEO of strategic consulting group Procullux Ventures, he has developed an evaluation framework to help ISVs and enterprises select cloud platforms, and advises US and European vendors on messaging, positioning and go-to-market. His newest role as an industry advocate is vice-president of EuroCloud.

Talkback Most Recent of 142 Talkback(s)

  • RE: Google Apps vs Office 365: your choice
    really!? are you an MS hater or what?
    DO you know what cloud is?
    ZDNet Gravatar
    mamby
    25th Jul
  • RE: Google Apps vs Office 365: your choice
    @mamby what reason has Microsoft ever given us *not* to hate them. They suck across the board, dude.
    ZDNet Gravatar
    lightweight
    25th Jul
  • ZDNet Gravatar
    nomorebs
    26th Jul
    • Flagged
  • ZDNet Gravatar
    FuzzyBunnySlippers
    6th Aug
  • RE: Google Apps vs Office 365: your choice
    @lightweight LOL! It's Google that sucks, and they suck worse than any company on the planet. Their software garbage. Their service and support is non-existent, as documented by numerous companies who've tried them. They read people's email. They buy and sell personal user info. They steal patented technology. I could on and on.
    ZDNet Gravatar
    jhammackHTH
    26th Aug
  • RE: Google Apps vs Office 365: your choice
    @mamby
    Authored by Louis Naugs co-founder and chief cloud evangelist of international Google Apps integrator Revevol
    ZDNet Gravatar
    g@...
    25th Jul
  • Who would have guessed he would be so negative about Office 365
    @g@...
    guess he's losing some business, maybe?
    ZDNet Gravatar
    William Pharaoh
    25th Jul
  • RE: Google Apps vs Office 365: your choice
    @g@... seriously, this is one of the worst, most biased articles ever written, with distortion and hyperbole of epic proportions. ZDnet just lost some cred in my book for allowing this to be published.
    ZDNet Gravatar
    goombawa
    25th Jul
  • Limited Exposure
    @mamby In all fairness to the author, he is unfamiliar with Office365 beyond a cursory level. Strengths he dismisses as weaknesses, weaknesses of Google Apps he confuses as strengths.

    For example, A lack of an SLA for Google Apps Engine is unacceptable. the automatic remuneration of downtime of Office365 is clearly superior for business owners to Google adding additional time to the end of their service agreement only if you contact Google within a set period of time to demand it.

    Quite frankly, I have used both extensively. Google Apps is usefuly for small mom-and-pop shops who have simply requirements or are pre-disposed against Microsoft. However, it does not offer any cost savings, or provide features that Office365 does not.
    ZDNet Gravatar
    facebook@...
    25th Jul
  • RE: Limited Exposure
    @facebook@...

    "Google Apps for Business" is a completely different service from "Google App Engine." It's like comparing Office 365 to Azure.

    Google Apps for Business has a 99.9% uptime guarantee SLA...
    http://www.google.com/apps/intl/en/business/features.html

    You said "it does not offer any cost savings, or provide features that Office365 does not."

    It sounds like you haven't evaluated Google Apps for Business at all, let alone "extensively." Since O365 requires the use of a fat client (subscription-based Office 2010 Professional Plus) to achieve comparable functionality, it requires the purchase of the more expensive ($24.00 per user per month) plan in comparison to Google's yearly plan @ $4.17 per user per month.

    We evaluated Office 365 first, and then (just to have an objective comparison) tried a trial of Google Apps for Business. We were amazed at the superior functionality and responsiveness of the Google solution. We have an extensive comparison matrix that we created to compare the two systems. I could convert each tab of the spreadsheet into a multi-page blog post of its own. At a glance, you can see that GA provides the most functionality for the money, with the longest production track record.

    Office 365 and SharePoint only function, with all features enabled, from Internet Explorer. A mobile app is only provided for Windows Phone 7, where GA provides Gmail smartphone clients for Android, BlackBerry, and Nokia S60.

    Besides that, we were able to test GA functionality from just about any brand and type of device. Although we don't have any Apple computers on our network, I've read other blog posts which say that the Mac version of Office 2010 doesn't integrate with Office 365.

    Apple was once the only vendor lock-in specialist, but now Microsoft is going that route. In an age where people want to work from anywhere and from any device, Office 365 doesn't look very promising with heavy reliance on fat (or, as they call it, "rich") clients.
    ZDNet Gravatar
    Bit-Smacker
    25th Jul
  • RE: Google Apps vs Office 365: your choice
    @facebook@...
    As far as I know, Google Apps Engine is not a component of Google Apps; it's a different product, for developpers.
    Google Apps as a 99.9% SLA, and in 2010, they achieved 99.98%.
    ZDNet Gravatar
    Louis Nauges
    25th Jul
  • Exactly: Google Apps is Atari Pong to the Office365 Xbox 360
    @Louis Nauges Exactly. Google Apps has such a reduced level of functionality that is covered by their putative SLA that it offers no differentiator. There are a long list of components that are loosely coupled with Google Apps that have no SLA. I count 64 services that are now hobbled together and are only loosely connected with Google Apps and come with no SLA. Compare that with the tight integration of VOIP (Microsoft Lync) Collaborative document sharing (Sharepoint and Office Web Apps) and messaging (Exchange) found in Google Apps, one begins to see just how rudimentary Google Apps really is.
    ZDNet Gravatar
    facebook@...
    25th Jul
  • RE: Google Apps vs Office 365: your choice
    @facebook@...
    Its not real hard to know you dont like Google. Regardless of how you present Office 365 is better than Google Apps it is not working. No one is buying your pitch today.
    ZDNet Gravatar
    daikon
    25th Jul
  • RE: Google Apps vs Office 365: your choice
    @daikon I make no apologies for my position. I have laid out a cogent argument. If you value people's productivity and collaboration, you will pick Office365 every time. If you are looking for a cut-rate solution to meet minimal needs and do not expect any level of service, compatability, or integration with back end systems, than Google or Zoho are adequate.
    ZDNet Gravatar
    facebook@...
    26th Jul
  • RE: Google Apps vs Office 365: your choice
    @mamby
    He doesn't have to be a MS hater, just tries to find justification for the wrong decision of screwing up productivity of employees at his company. Tiny little thing he forgot to mention is how bad the user experience and productivity is when using Google Apps compared to MS Office (even Office 365).
    He goes around and tells all the details, but lacks to draw the conclusion that Google Apps and Office 365 are NOT direct competitors. I guess this is on purpose of course...
    ZDNet Gravatar
    erdoke
    26th Jul

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