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Zero Day

Ryan Naraine, Emil Protalinski and Dancho Danchev

Gmail, Yahoo and Hotmail systematically abused by spammers

By | December 10, 2008, 12:07pm PST

Summary: With the industry’s eyes constantly monitoring the usual suspects’ use of phony hosting providers, another market segment within the underground marketplace has been developing beneath the radar, aiming to build a malicious infrastructure (Spammers targeting Bebo, generate thousands of bogus accounts; Malware and spam attacks exploiting Picasa and ImageShack) through efficient CAPTCHA recognition. The latest MessageLabs [...]

MessageLabs CAPTCHA Email Providers SpamWith the industry’s eyes constantly monitoring the usual suspects’ use of phony hosting providers, another market segment within the underground marketplace has been developing beneath the radar, aiming to build a malicious infrastructure (Spammers targeting Bebo, generate thousands of bogus accounts; Malware and spam attacks exploiting Picasa and ImageShack) through efficient CAPTCHA recognition.

The latest MessageLabs Intelligence annual report for 2008 indicates that on average, 12 percent of the spam volume that they were monitoring in 2008 came from legitimate email providers such as Gmail, Yahoo Mail and Hotmail, followed by its September’s peak of 25%. Earlier this year, more vendors emphasized on this ongoing development, citing machine learning CAPTCHA breaking techniques as the cause of it. In reality though, the very same humans that CAPTCHA was meant to identify continue undermining it as an anti-bot registration measure.

Researching the market segment throughout the year (Microsoft’s CAPTCHA successfully broken; Gmail, Yahoo and Hotmail’s CAPTCHA broken by spammers; Spam coming from free email providers increasing; Spammers attacking Microsoft’s CAPTCHA — again; Inside India’s CAPTCHA solving economy) it’s time to assess the current situation and speculate on the upcoming efficiency model.

“In 2008, spammers developed an affinity for spamming from large, reputable web-based email and application services by defeating CAPTCHA (Completely Automated Public Turing Test to tell Computers and Humans Apart) techniques to generate massive numbers of personal accounts from these services. In January, 6.5 percent of spam originated from these hosted webmail accounts, peaking in September when 25 percent of spam originated from these sources, averaging about 12 percent for the remainder of the year.”

ReputationAuthority GmailThree of the most popular free email providers continue being systematically abused by cybercriminals so efficiently, that they often top the charts (Gmail; Yahoo; Microsoft) of major anti-spam organizations such as Spamhaus. Despite that the affected companies are aware of this ongoing abuse, some of their mail servers have such a bad reputation due to the outgoing spam that it would be hard not to assume that sent email may not be reaching its destination. Moreover, BorderWare’s ReputationAuthority.org also comes handy when assessing the reputation of Gmail, Yahoo Mail and Hotmail. Who’s got the worst reputation varies, but for the time being, Microsoft’s web properties appear to be ahead of Gmail and Yahoo’s.

Is the supply of pre-registered accounts at these services driving the market, or is the customer’s demand that’s actually driving it? Whatever the case, supply is pretty efficient for the time being. For instance, I’m currently monitoring several web based bogus account registration services, with an average price for a thousand accounts at any of these email providers of $10. That’s right, for $10 a spammer could get his hands on a thousand pre-registered email accounts if we are to exclude the discounts offered for a bulk purchase. And whereas I still haven’t been able to establish a relationship between these services and Indian CAPTCHA breakers, theoretically, the supply of bogus accounts offered by a Russian service could be in fact outsourced as registration process to human CAPTCHA breakers, and the service itself acting as an intermediary. Whether it’s the use of malware infected hosts, or through human CAPTCHA solvers, the hundreds of thousands of accounts offered for sale remain there.

Gmail Yahoo Hotmail CAPTCHALet’s talk about efficiency. A research paper entitled “Exploiting the Trust Hierarchy among Email Systems” released earlier this year, and surprisingly receiving zero media attention, shows a proof of concept allowing the researchers to not only bypass Gmail’s messages limit for bulk messages, but also, abuse Gmail’s email forwarding function in order to successfully deliver emails classified as spam by relaying them through white listed Gmail servers — now DomainKeys empowered :

“The presented vulnerability enables an attacker to bypass blacklist/whitelist based email filters and freely forge all fields in an email message by having Google’s SMTP servers tricked into behaving like open SMTP relays. We were able to confirm that this vulnerability is indeed exploitable by assembling a proof of concept (PoC) attack that allowed us to use one single Gmail account to send bulk messages to more than 4,000 email targets (which surpasses Gmail’s 500 messages limit for bulk messages). Although we have limited the number of messages in our example to 4,000+, no counter measures took place that would have prevented us from sending more messages, and for that matter sending an unlimited number of messages.”

What this means is that the potential spamming speed achieved through a single automatically registered Gmail account could be greatly increased. From another perspective, a bogus account wasn’t worth as much as it is worth today, since it allows automatic access to all of the company’s web properties allowing spammers and cybercriminals (Cybercriminals syndicating Google Trends keywords to serve malware) to abuse them even further. CAPTCHA is dead, humans that were supposed to recognize it killed it by starting to recognize it efficiently and monetizing the process.

The bottom line, ask yourself the following - how many incoming anti-spam solutions can you think of right now, and how many outgoing anti-spam solutions are you aware of? Before spam comes it has to go out first.

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Topics

Dancho Danchev is an independent security consultant and cyber threats analyst, with extensive experience in open source intelligence gathering, malware and cybercrime incident response.

Disclosure

Dancho Danchev

More details on Dancho Danchev's current and past professional affiliations, can be found in his LinkedIn profile.

Biography

Dancho Danchev

Dancho Danchev is an independent security consultant and cyber threats analyst, with extensive experience in open source intelligence gathering, and cybercrime incident response. He's been an active security blogger since 2007, and maintains a popular security blog sharing real-time threats intelligence data with the rest of the community on a daily basis. More details on Dancho Danchev's current and past professional affiliations, can be found in his LinkedIn profile. You can also follow him on Twitter
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RE: Gmail, Yahoo and Hotmail systematically abused by spammers
birumut Updated - 5th May 2011
Well done! Thank you v ery much for professional templates and community edition
seslisohbet seslichat
0 Votes
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I could have told them that for free.
Hallowed are the Ori 10th Dec 2008
They needed a study and a report to tell them that The big 3 are little more than Spam sewers these days?
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"Atmosphere important to life on Earth"
cwallen19803@... 11th Dec 2008
breaking news, this story is not.
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And they would have ignored you
mejohnsn 12th Dec 2008
also for free.
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That's the same as saying
AzuMao 15th Dec 2008
That America is little more then a crime sewer these
days.


Hint: just because bad people use something doesn't
make it useless.
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Like I keep saying...
bjbrock 10th Dec 2008
my mail servers would be shut down if they were spewing spam. These servers should be treated no differently. These networks are too large to be managed properly and I shouldn't have to suffer with spam because of their incompetence.

It is time they were held accountable. 100% accountable. Whoever is providing the pipes these companies are using needs to step in and enforce the policies that everyone else has to live by. NOW!!!
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These companies are Microsoft and Google - and chances are, they provide their own pipes.
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Mandate change to MIME/SMTP
no_zd_user_name Updated - 10th Dec 2008
There already is a solution. It's PGP, or GnuPG or S/MIME all of which 'enclose' the MIME message in an encryption 'envelope'.

All of this spam will go away if and when everyone uses PGP encryption. Think of it as being a VPN for email.

Making email conform to PGP,GnuPG has a few good side effects.

1) Sender/Receiver are 'known' (signed certificates)
2) The MIME format message header 'sender' cannot be tampered with
3) Encryption provides needed privacy. All current emails are sent as 'clear text' and readable by anyone along the intermediaries that serve as Mail Transfer Agents.
4) Spam bots cannot tamper with your private signed certificate, so if ISPs check the message header for a valid certificate, non-conforming emails can be shunted in accordance with mandated policy guidelines.

All of the SPAM goes away because it CAN'T ride on a clear text channel anymore. Get it? OK!

In a similar vein, Zero Day Folks know DNS needs to be protected, thus DNSSec is being seriously considered for implementation. Once in place DNS spoofing cannot occur.

I wrote about this the other day here

Some related articles for your consideration:

o PGP: Empowerment and Your Privacy
o Still sending naked email? Get your protection here

More than ever, we have to take ACTION to implement privacy protection measures. It is your right Folks!

Would you send a letter without an envelope? Think about it.

Thank you.

Dietrich T. Schmitz
Linux IT Consultant
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PGP is all very well Dietrich
a foot in both camps Updated - 11th Dec 2008
... and thanks for the post.
However when I looked at using PGP some time ago it did not appear to be easy to understand, set up and do.
Maybe Joe Public would find it too technical?
I'll reserve my current opinion until I give PGP email another go.

Edit: As a starter I'll have a look at the link you posted http://www.dtschmitz.com/dts/2008/11/still-sending-naked-email-get-your-protection-here.html

Thanks.
Although by itself it's not an elegant solution, IMHO it's only really a matter of writing a front end that will automate the process for the user. I think it's entirely possible to create Outlook and Thunderbird plugins for such a purpose. It's just a matter of somebody doing it, making it freely available, and marketing it to the public.

I have thought about doing something similar myself, but I discovered to my dismay that in order to create an Outlook extension, I need Visual Studio Professional, but I only have Visual Studio Standard.

If I can obtain Visual Studio Professional somehow, I would be open to the idea of creating something with similar functionality as my next project. At the moment, I do not have the cash on hand to upgrade to Professional.
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Establish a Mandate 'with incentives'
no_zd_user_name 11th Dec 2008
PGP Desktop Email "literally passes the my-75-year-old-mother-can-use" test. -- John Callas CTO, PGP Corporation

A well-developed Mandate should consider impact on industry and individual compliance cost with offsets to that cost in the form of tax writeoffs or some other means of compensation.

When it becomes a 'fact of life' and everyone knows it must be done, then an industry ecosystem will develop around providing assistance and software development geared toward making compliance as transparent a process as possible.

This type of change doesn't require a change to infrastructure--it is more software driven than anything else.

The MIME format for email doesn't change--just how it is enclosed changes--encryption with signed certificates.

Thanks
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Agreed.
CobraA1 11th Dec 2008
Agreed. That, plus something to deal with this CAPTCHA issue.

Unfortunately, some people are stuck being convinced that shutting down port 25 is the solution, and ignore how useful encryption and digital signatures are. I'm not one of those people, but I've talked to some of them, and they are providing a real barrier to implementing such a solution on a large scale.

If you have any advice for talking some sense into such people, I'm open to ideas.
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Impunity
no_zd_user_name Updated - 11th Dec 2008
Spam bots are prevalent because the authors know they can do it with impunity--why because MIME is clear text and its designers never considered abuse. The question of how such bots reach and instantiate themselves on PCs in the first place is a separate issue which is addressable.

Making use of PGP, GnuPG signed keys on the email's originating machine effectively puts a lock on the MIME message format which defeats a spambot's ability to manipulate the sending address field.

Any 'non-conforming' MIME message when tested just gets handled/shunted according to Mandated guidelines.
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Very close to what Ive been saying for years
LegendsOfBatman 11th Dec 2008
My list of fixes is very similar.

1. NO HTML allowed in the To:, From: and Subject lines.
2. Eliminate the CC option. Only BCC.
3. Email can only be sent from where it came from.
4. Create a blacklist of known offenders that updates weekly. Of course, there are legitimate "spammers" that aren't really spammers, but, those who have been flagged as spam, because people dont always know the difference between spam and email theyve signed up for. So people can opt to add certain emails to a whitelist.
5. Eliminate Fwd possibilities. Lets face it, those fwds used to be cute. Now? Theyre old, tiresome, and annoying. And, so many use the CC, which opens people's email addresses to anyone and everyone.
6. All email providers and email software companies need to get on the same page here.

These are merely a few ideas I have been suggesting for years.
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#3 especially
CobraA1 11th Dec 2008
"Email can only be sent from where it came from. "

AGREED.

No more of this "the SMTP server sends the email on behalf of the user" idiocy.

The identity should be established at the endpoints, using digital signatures and encryption.
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Definitely
LegendsOfBatman 13th Dec 2008
Agreed, for sure. What ever it takes to cut doon these annoying chowderhead bleep bleep bleeps.

Thinking to self, outloud for all to hear. I wonder what would happen if we sued the email companies who sue the spammers.
Of course, they'd have to collect first. But, if they sue the spammers and win, should we then win partial judgement too?
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Known sender
Ashtonian 11th Dec 2008
I agree.
Verifying the sender will alleviate the problem somewhat.
The current specifications are incomplete.
I carried out research in the not so distant past where I replied to spam with the text "Yes, this sounds great, tell me more."
Without exception, every single one 'bounced'
The email system/specification should do that test first then fake/falsified addresses would be eliminated.
spam then could only come from legitimate accounts which could then be advised.

The trick here is to keep it simple.
Instead, I've seen the internet browser/HTML standard go from a simple and noble venture into an extremely complex system with lots of clever little ways to hide malicious programs, algorithms, routine and whatnot all to screw with me and you!

Left to me in charge, there would be no spam.
To date no one has asked me how.

Conclusion
There's lots of spam about because we want it & we like it.
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Government Does Not Want Mandate!
dmksage@... 14th Dec 2008
Government will never mandate this type of email privacy because then they will not be able to snoop through "clear emails"!
...in the name of National Security.

But that isn't the point.

Enclosing the clear text message in GnuPG effectively places a lock on the sender address and THAT categorically puts the spammers out of business.

Spammers ARE a National Security Risk and as such the Govt should welcome such a Mandate to protect its citizenry.

Thanks for replying here and at my website.

Dietrich T. Schmitz
Linux IT Consultant
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huge fines
Mectron 10th Dec 2008
Any company that use spam (penis pill, mortage etc..) should be fine for a realy huge sum. Like 10 or 20 millions PER spam email. This is how the problems will be solved PERIOD. But as long as clowns are in charge don't count on it.

But then again spam is there because idiots are still allowed to own a computer (and have money). In 2008 how can someone be stupid enouch to beleive in Penis pills or trust a mortage company that Spam?
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Speaking Of Huge
itanalyst2@... Updated - 11th Dec 2008
Vi[agra, Levi@tra LOWEST Cost Ever!

Hi there!

best prices for impotence drug$!

Best regards.
democracy demands debate, flash in the pan


Just find the individuals who are doing this crap and fire them out of a cannon.
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I have few more creative ideas on what to do to them!...nt
TheBottomLineIsAllThatMatters 11th Dec 2008
nt
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Cannon?
fionncreagh@... 13th Dec 2008
What? you would cannonize the martyrs of the Spam revolution?

Saint Viagra, Saint Mortgage-reduction, Saint S**-this evening?



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That explains it
jhughs Updated - 11th Dec 2008
That explains it. Just the other day I was registering some Microsoft software on my wife's laptop. The CAPTCHA was so hard to read (e.g. is that a "6" or an "8"?) it took me three tries to get it right.
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CAPTCHA and Child-proofing
w_c_mead 11th Dec 2008
The problem with the CAPTCHA approach is similar to that of child-proofing bottles for medicines. In that case, some children have greater mechanical aptitude and strength than some adults. So it's not possible to design a simple, clean solution that covers all cases. The best that can be achieved is a suitable trade-off among cost and functionality.

A low-cost test that attempts to distinguish between humans and machines encounters similar design compromises. In the case of computerized CAPTCHA's, the target is an easy one for machine learning. On a simple, well-posed target problem, a computer can learn to do the task better than many humans, and perhaps better than most humans are willing to put up with.

This sets the scene for a perpetual cost-vs-benefit war between CAPTCHA test makers and breakers. We can be sure that there will be many individual wins and losses among the battles.
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Child proof caps
jhughs 11th Dec 2008
Great analogy on the "childproof" caps. So at the one extreme are kids who can get them open. At the other extreme are people on regular medication for joint conditions who call them "arthritis-proof" caps.

You're right. Security is always a balance between solid security and usability.
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security vs usability
narxym 15th Dec 2008
Who'd have imagined, you'd have to take off your shoes and belt before boarding your plane...
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Require a physical ID, such as credit card?
CobraA1 Updated - 11th Dec 2008
There should be some replacement for captchas - something that can deal with the "porn farm" issue.

I hate to say it, but we may have to be looking at connecting online accounts to physical forms of ID, such as credit cards. That's really the only option that would work.
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I don't think they need to go that far, all they need to do is require ISP email addresses and not allow web mail addresses to register along with reply authorization.
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Not a solution.
CobraA1 11th Dec 2008
Not a solution. Many people do not use their ISP's email, and web mail is very popular.
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Right. I use a Gmail address b/c
Telexer 11th Dec 2008
I have switched ISPs at least a 6 times over the years. Until you email address becomes portable like a phone number is now, Gmail et al are the best answer to keeping the same email address.
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I Use It Too
catlovver 11th Dec 2008
I also use Gmail and have one Yahoo address as well for my own reasons. I have had the Yahoo address for almost ten years. It's not bad at me getting SPAM, but the Gmail ones are horrid. So, people or machines or whatever may be using them to send mail, but some of us use them to send and get real mail and deal with tons of crap SPAM.
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Not a solution
Stan57 12th Dec 2008
I'm saying they must use there ISP email to sign up for any web mail. Maybe i wasn't too clear. The only true solution is the end of anonymity on the web and i don't think that would be very popular.
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On the "porn farm" issue
Telexer 11th Dec 2008
This has become so bad that I have stopped using Instant Messaging. When my IM client is active, I get porn solicitations every 15 minutes. It has become a nuisance just to dismiss the chat request.

No telling how they go my email id. Your email Id is impossible to protect because it can be harvested from anyone newbie you sent an email to.
I've been saying it for years that personal responsibility needs
to be implemented on the Internet. Eliminate anonymity.
There is no "anonymity" clause in "human rights." When you
leave your cave there is no "guaranteed right" for you to be
able to roam through the tribe without being seen or
recognized!

It's absurd!
So should you be responsible for the actions of people who tresspass on your property?

If a robber crosses your lawn, to rob your neighbor's house, should you be held liable?

Get real.
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Genius!
aureolin 11th Dec 2008
What genius figured this out? All one has to do is look at where your spam is really coming from (not hard) and then bingo. I mean really, "spammers are using the most available email services" is neither headlines nor rocket science. It's more of a collective "duh".
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Not that easy...
JCitizen 11th Dec 2008
that is what the article addressed. Email headers can be faked and/or spoofed. That is not really where they come from.

It is way more difficult to actually find which spam-bot sent it let alone the originating ISP. I've had Outlook emails that have bogus headers in them, some even show it coming from my account! Those are obviously faked. My ISP would know if my personal POP3 mail were sending emails out to people, especially if self addressed!
TI would guess that only by inflicting pain can the internet community be changed in ways that will seriously inconvenience spammers. But aren't we experiencing pain already in the form of spam?

What I am talking about is the forcible imposition of PGP based email service. That is, servers that automatically bounce email that is not PGP encrypted, and agents that refuse to accept it. I'm not talking about simply routing to a spam folder, but bouncing.

To mitigate the pain, a simplified user interface to implement PGP use is definitely needed as well.
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The NSA, FBI, CIA, KGB and
arminw 11th Dec 2008
other such agencies of most governments probably
would not like it if everyone used strong encryption
in all Internet communications. They would likely
lobby legislatures everywhere to outlaw encryption.
To them, Spam for everyone is preferable to not
easily being able to carry on their clandestine spying.
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Clandestine?
redbeard74 Updated - 17th Dec 2008
Anymore, a LOT of the spying isn't even all that clandestine! Why should it be? America has been "dumbed down" so much there is little need for a lot of clandestine work these days. That legacy is our shame.

Too many kids and parents don't give a good God damn about school, education OR security. All they care about is having fun, amassing electronic toys and money and foisting the responsibility of child-rearing onto someone other than themselves...which is precisely why we have so damned many kids having kids! They aren't receiving love, attention and discipline at home, so they try finding it elsewhere and figure that "I'll create a little monster who will always love me - it'll just be like another toy. When I get tired of it, I can just put it down and let someone else watch it for me." And MOST of the boys don't want to accept any responsibitly beyond the 5 seconds of pleasure involved in getting themselves wet.

Am I WRONG???
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Surely they know that the real criminals are going to
secure themselves whether or not law abiding citizens
do?
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Remember "Blue Frog"?
public@... Updated - 11th Dec 2008
Remember "Blue Frog"?
They were pounded into non existence by the
spammers..Russians in particular I think.
If you are not familiar with this check it out in
wikipedia. It is an interesting lesson in what they
(spammers) are capable of...and in what they don't
want us to do to them.
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Peer to Peer Blue Frog
cyberscan 11th Dec 2008
The solution to stop a massive DDOS and
yet provide the data the Blue Frog
program requires is to distribute
complaint list and known spammer website
data via peer to peer networking. If the
data is cryptographically signed, it
would make spoofing extremely difficult.
SpammerSkewer is a Java program that does
percisely that, but due to lack of
participation, I stopped working on
keeping it up. sad
It's interesting that security, privacy, and spam are interrelated problems. In some ways they are distinct, but there are technical "solutions" that can apply to all 3 areas.

Incorporating PGP or similar identification and/or encryption processes into the email system is a matter of ease of use and critical mass. The solutions must be (essentially) as easy to use as the current email systems, and they must be implemented with sufficient ubiquity that they become the norm.

We're talking about inducing people to use "seat belts" while seat belts aren't even available in usable, standardized form.
Your "seat belt" analogy is a great one, although easy-to-use and effective alternatives such as Form Armor do already exist. The challenge (for us or anyone else) is in gaining enough widespread usage to make a dent in the spammer's extensive infrastructure.

Whatever solution becomes the norm, there's no doubt that CAPTCHA is no longer a viable option for protecting Web forms against spam and abuse.

Actually I'm not sure CAPTCHA was ever "viable," but that's a whole different thread. wink
I'm glad to hear someone else proclaim CAPTCHA is dead. My company's research on Web form abuse bears this out as well. The percentage of "human-submitted" form spam that we block through Form Armor has been increasing steadily and rapidly.

Despite the efforts that Google, Microsoft and others are spending on "developing a better CAPTCHA" I'm confident that within a few years it will be a moot point. It's time that companies start looking at the alternatives to CAPTCHA that are available (and also easy to use) right now, and stop ignoring the reality and consequences of this ever-growing spam threat.
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A CAPTCHA successor...
arminw 11th Dec 2008
might be a list of commonly known facts, such a
"Who was the first president of the United States?" or
"Whose picture is on a five dollar bill?" Coupled with
a repeat wrong answer from a given IP address
would not allow any input from that IP for a few
minutes. That should slow down automatic software
bots.
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A CAPTCHA successor???
ambercromby 11th Dec 2008
another bandage to fix a major problem... That will take care of it for sure.
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Slowing down automatic software bots isn't the issue. The fact of the matter is that spammers are investing huge resources in hiring real people to complete forms and create bogus email accounts. Devising new ways for "your" computers to trick "their" computers is a pointless exercise.

Any form of CAPTCHA -- whether it's word identification, image-matching, math problems, or trivia questions -- puts the burden of spam detection on the user, the one person who likely cares the least about it. Customers don't deserve to be treated like criminals and we're doing that when we ask every user to justify their reason for being.

Invisible anti-spam solutions for Web forms, such as Form Armor, are already available and proven to stop both bots and human spammers. Other companies have CAPTCHA alternatives under development as well.

Rather than invest time and energy in re-inventing CAPTCHA over and over again, we should be asking ourselves what new innovations can be used or created to better manage the issue of Web form abuse.
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hummm . . .
CobraA1 11th Dec 2008
"Form Armor" just sounds like taking the cat-and-mouse game to a new level rather than addressing the underlying issues. A real solution is likely to involve digital signatures, encryption, and perhaps even some form of physical identification.

Congratulations, you've just swapped Checkers for Chess. Sooner or later, they're going to invent Deep Blue. Where will you be then?

You can't keep playing the same game at new levels. Sooner or later, you're going to have to throw the game away and come up with something that can't be played.

We don't need more games - we need real solutions.

Want to identify humans? Give them something computers can't have or create.

A credit card number, for example: You can't just invent new numbers. They are assigned, they are verified, they can be traced, and they can be revoked. They are also connected to addresses and phone numbers, which can also be used to help verify the validity of the card number and identity of the person who is allowed to use it.

Add a second form of authentication such as a password or fingerprint, and the game's over. You're not just spoofing a human anymore, you're trying to become one, complete with an address and phone number. Addresses and phone numbers the credit card company will (if they're smart) verify before you can get a new number. You can't play the game anymore.
0 Votes
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Well done! Thank you v ery much for professional templates and community edition
seslisohbet seslichat

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