Picture this: Insignia digital picture frames may carry virus

Picture this: Insignia digital picture frames may carry virus

Summary: Best Buy is investigating a factory installed virus that has infected select Insignia digital picture frames. Insignia is Best Buy's in-house electronics brand.

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TOPICS: Security
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Best Buy is investigating a factory installed virus that has infected select Insignia digital picture frames. Insignia is Best Buy's in-house electronics brand.

On Jan. 19, Insignia issued a product alert for "a limited number" of infected 10.4 inch digital picture frames (Model: NS-DPF10A).

Here's what Insignia had to say in its initial advisory:

It recently came to our attention that a limited number of Insignia 10.4" digital picture frames (model number NS-DPF-10A) were contaminated with  a computer virus during the manufacturing process. Once informed, we immediately pulled all units of this product from stores and retail web sites as a precautionary measure to protect our customers.  This product has been discontinued, and no additional inventory will be sold.  Please note that no other Insignia digital picture frame products are affected by this issue.

However, some affected units were purchased at a Best Buy store or from www.bestbuy.com before the issue was detected. While this is an older virus which is easily  identified and removed by current anti -virus software, we are taking this situation seriously.  We apologize for the inconvenience that has been caused as a result of this incident.

What's annoying is how Insignia downplays the virus. It notes that "not every digital picture frame is contaminated," if you haven't connected the frame to your PC you are fine and if you have antivirus software there won't be any problems. Meanwhile, the virus only impacts Windows.

Why doesn't Insignia just recall the frames? It's a factory installed virus. It's the company's fault and it should deliver a new frame or credit.

Insignia concludes:

If you do not have up-to-date anti-virus software, or if you have any questions about your digital picture frame, please call Insignia customer care at 1-877-467-4289.

As of Jan. 23, Insignia said it is still investigating and providing individual support.

Topic: Security

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37 comments
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  • Reminds me of Apple

    http://blogs.zdnet.com/Ou/?p=346
    georgeou
    • reminds me of microsoft, segate, creative, tomtom, ibm, acer, etc. etc.

      Don't pay any attention to George singling out Apple again, he like to bash Apple.

      segate:
      http://www.infoworld.com/article/07/11/12/Seagate-ships-virus-laden-hard-drives_1.html

      creative:
      http://hardware.slashdot.org/article.pl?sid=05/08/30/0118252

      microsoft:
      http://www.newsfactor.com/perl/story/18242.html
      http://support.microsoft.com/kb/323302

      tomtom gps:
      http://www.geek.com/some-tomtom-units-shipped-with-virus/

      IBM:
      http://www.f-secure.com/virus-info/bulletins/bull-222.shtml#linkki12
      http://www.cnn.com/TECH/computing/9904/08/aptivirus.idg/index.html

      Acer:
      http://www.pctools.com/forum/showthread.php?t=9494
      jjarman
      • the ironic thing...

        ...to george singling out Apple, is in ALL these cases the viruses ONLY affected the Windows platform...as is the case with most viruses, including the Apple iPod case, the digital picture frame discussed in this article etc.

        no OS is perfect, use whatever works best for you!
        jjarman
        • No the ironic thing is that the manufacturer ...

          ... of iPods uses Windows and not OSX. Says a lot doesn't it!
          ShadeTree
          • not really...well sorta

            have you ever been to a manufacturing plant? while most equipment is controlled by embedded Linux of some flavor or another, you see just about everything, including windows in these highly specialized environments. where did you get that they don't use OS X? or was that pulled out of a "sunless location"?

            it is ironic that it only affected windows and if windows hadn't been used in the process there never would have been a problem in the first place, I'll give you that much...

            "a worm in the apple" that originated from and only bites the competitions technology. i can see the irony both ways on that one.
            jjarman
          • I spend about 6 weeks a year ....

            ... in China factories and yes I have visited the one that makes iPods. The iPods were infected by Windows machines that had the virus and were used to format and place sample contact on the iPods. I heartily disagree that most factories use embedded Linux to control machines. In my experience most factories use Windows to control machines.
            ShadeTree
          • lol...

            you could research this yourself instead of giving us some fabricated "experience". easy to find the facts.

            most manufacturing equipment does indeed use embedded Linux or another embedded os. windows only has a very small percentage of that market, despite what you might personally think.

            but then again you visited the iPod factory so you already have all the answers... :-) anyone seeing a trend here?
            jjarman
          • I don't care if you believe it or not.

            I have been to the factories and by in large they use Windows 2000 to control their machines. One thing is clear. You have never been to a factory in China or any where else! P.S. the iPod factory was Huang Hei Precision, (Foxconn).
            ShadeTree
          • not true plus completly missed the point with these wild side tangents

            This is pointless side tangents taking away from the point you missed. the point being these viruses in all the cases listed came from a windows machine in the manufacturing process, and the viruses discussed only affect windows machines. period.

            "One thing is clear. You have never been to a factory in China or any where else!" -not true, incorrect assumption, is this like your claim that apple didn't use OS X in their manufacturing process. I'm still waiting for your source on that.

            "the iPod factory was Huang Hei Precision, (Foxconn)." -Hon Hai Precision, the E3 factory right? This factory is not and has never been open to the public and has never had tours. You must be a VIP, since you have visited anunvisitable factory and are so familiar with their highly guarded internal processes.

            BTW. Which OS are in use in various manufacturing processes can be looked up, no need to base anything off of either of our "experiences" or make wild unbacked claims. Most manufacturing equipment runs off of various embedded os. Although Microsoft has long lamented their small share of this specific market, they have made a few inroads recently, but not with win2000.
            jjarman
          • Absolutely true!

            Not a VIP just a customer and that is why I got into the factory. I work for one of the top three PC OEMs in the world. Furthermore if you care to look up Apple's response to the virus they blamed Microsoft for the virus running on the machines that were used in manufacturing. If you don't want to take my word for it then take Apples.

            You say you can google what is run on the machines but fail to include any links to even one running embedded Linux on the controller. Convenient that! From Fuji pick and place machines that do the PC board assembly to infrared ovens that do the soldering the majority run Windows. The only factory you visited in China was in your dreams!
            ShadeTree
          • please read

            "Absolutely true!" - That was in reply to your assumptions about me and my experiences, which you continue to incorrectly guess and tell me, as if you were the expert on my life...lol...please at least read before replying.

            "Not a VIP just a customer" - Even Apple was not allowed to visit the factory for most of its opertation, according to the Wall Street Jorurnal. It was a huge deal. but you get open access to visit a competitors production factory, oops they clearly state they do not allow this, it is how they get business from so many direct competitors. no one is allowed to visit anywhere and many of the factories are "sealed" to protect industry secrets, including E3. You must be a VIP to have such an exception made when the direct customer couldn't even visit that section.
            http://online.wsj.com/public/article/SB118677584137994489.html

            Just curious, anyone who has ever been to the E3 factory will immediately notice what when first walking in? Hint: Takes up over a 1/4 of the entire area and is impossible for anyone who has ever been there to miss.

            "Apple's response to the virus they blamed Microsoft for the virus running on the machines that were used in manufacturing. If you don't want to take my word for it then take Apples." - please read. i say over and over again that it was a windows machine use in the process that infected them, obviously. i'm waiting for you proof that os x was not use in the manufacturing process, a very different claim. please read before missing this again.

            "but fail to include any links to even one running embedded Linux on the controller. Convenient that!" - you are the one who claimed my claim was wrong, where are your links....oh wait double standard...look it up seriously.

            "The only factory you visited in China was in your dreams!" - so mature...i like your previous post better where you claim I never visited a factory anywhere...if you are going to make stuff up about people why not keep it ridiculously generalized. no need to refine your claims about me now. after all, who knows my life better then you, thank goodness you are here to correct me about myself and inform me about your exceptional adventures, both seem to come from the same shady location.
            jjarman
          • I'll tell you what...

            ... list your email address and I'll send you a picture from inside that very factory that you won't find any where else. Would that be proof enough?
            ShadeTree
          • no need....bad idea

            no need....to prove anything to me.

            answering the simple question would be more then enough proof for me, but I haven't asked for any proof, nor have I ever claimed you didn't visit the factory. just pointing out aspects of your story, like how the place is spelled, the relationship of the various factories, visitation policies, etc., and how very impressive your story is if it is true. it certainly would be an exception to their policies.

            I'd also be careful mentioning you took photos in a restricted area or offering to send them to random strangers. You know the very strict policies there. You could lose visitation rights for the company you represent and any such photos unless authorized would fall under corporate espionage.

            no need to risk your company for personal vanity or for me to give out any personal information on a public forum!!!

            yikes for even suggesting such things!
            jjarman
      • and don't forget the sony rootkit...who didn't love that!

        that wasn't even an accidental infection at the factory.
        that was intentional!!! yikes.
        jjarman
    • Article Does Not Even Mention Apple

      George,

      The article does not even mention Apple or an ipod in anyway, shape or form and you come chiming in saying that apple are just as bad. You probably couldn't wait for it to be posted so you could jump in as the first post.

      That post is just about as off topic as you can get. Whats left of your credibility and objectiveness has just gone flying out of the window.

      Timbo
      TheBoyBailey
      • No, I merely noted a resemblance - nt

        nt
        georgeou
        • and i balanced it with a much more well rounded, less biased sampling...

          of similar cases. you do single out apple george, not just here but all the time. having a bias does reduce credibility.
          jjarman
          • What did you expect from George

            If you look at Georges articles holistically you have to wonder why that someone who has to be bordering on genius is not the CEO of a global technology company. Given his numerous articles where he shares his infinite wisdom with us unworthy mortals on where IT products are getting it wrong, where companies are getting it wrong, where industry leaders are getting it wrong.

            Surely with all this knowledge and business acumen at his disposal he would be a captain of industry dazzling us with his tech products and ingenuity that have zero issues as he knows all the answers to put things right.

            Surely...
            Bozzer
  • Probably for the same reasons ....

    your beloved Apple didn't do a mass recall of iPods when the same thing occured with them.
    ShadeTree
  • This means Best Buy's corporate...

    network is probably infected. It shows a lack of IT skills in their IT department. Social networking, personal E-mails, bringing portable devices in and out of the IT environment, lack of training, etc. etc. .

    No surprises here.
    bjbrock