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Nintendo 3DS: Record-breaking sales or marketing fail?

By | March 31, 2011, 4:54am PDT

Summary: The 3DS is Nintendo’s latest magical feat of gaming, but has shoddy marketing harmed sales or has it actually helped them?

The Nintendo 3DS. You know what it is… right? If not, I would typically be inclined to ask if you have been living under a rock, but not this time. You see, exciting news has come out of Nintendo today regarding U.S. sales figures of its exciting new hand-held, but I’m a bit skeptical of said sales figures. According to an article posted yesterday by Time Techland, Nintendo stated the following:

“U.S. day-one sales numbers for Nintendo 3DS were the highest of any Nintendo hand-held system in our history.”

Just to be clear, the keyword there is “hand-held.” In other words, the 3DS’ U.S. day-one sales numbers haven’t been noted as besting the Wii or any other previous Nintendo console (NES, SNES, N64 et al). The curious thing about that statement to me is the COMPLETE lack of marketing I have seen for the 3DS. Not a single commercial, radio ad, targeted ad, or otherwise have I seen outside of proactively visiting game sites as a gamer, thus seeing gaming-related ads.

Additionally, to say I was champing away at the bit to get my hands on a 3DS is an understatement. Yes, I was one of those people hitting up a Walmart at 12:00 AM early Sunday morning with hopes of getting my hands on one. After all, when the Wii launched, I got my butt up and made it to Toys ‘R Us by ~4:30 AM to make sure I secured one. I was number 17 of the first 20 people to show up and actually get one when they opened. Anyway, I didn’t want to get up that early to wait for my 3DS at select stores that didn’t open until late Sunday morning, so to Walmart I went. Guess how many people were there waiting… no, seriously. Take a guess.

None. NONE!

My roommate and I were the ONLY two people there to pick one up. I couldn’t believe it. Then again, he told me he had a feeling it would be like that since he was of the belief that no one knew about this thing due to how little advertisement existed prior to launch day. Boy, was he right.

To make matters even more unbelievable to me, I awoke later Sunday morning (after getting home around 1:00 AM and playing my 3DS for an hour or two) — about one hour before Game Stop opened at 11:00 AM. I had two more games I wanted to buy which weren’t at Walmart, so I found myself at Game Stop about 3 minutes after they opened. Guess how many people were in there just tearing at each others’ throats to get their hands on a 3DS!?

None. Again. What?

Nintendo 3DS

Nintendo 3DS

Now, let me clarify that I live in a fairly sizable city: Charlotte, NC. It’s not like I’m in Winchestertonfieldville, Iowa or somewhere like that. So, with the amazingly UNDERWHELMING turnout of what I surely thought would be enough masses to sell out most of the city of its Nintendo 3DS systems, I was left thinking to myself what a massive marketing failure Nintendo had exuded with this system’s release. And now, we have this statement from them saying their first-day sales are through the roof, outselling all previous hand-helds prior! How can there be such a disconnect between the excitement I’ve seen from others online and Nintendo’s statement, and the little-to-no marketing and absolutely NO interest I saw from people locally? Something just doesn’t quite add up to me here.

Here’s my theory: Nintendo is doing what so many companies do to make figures sound amazing: Report on sales figures as sold to stores, not sales figures as sold to customers — even if they’re taking pre-orders into consideration with their statement. Yes, I think that only the gaming community has been as excited about the 3DS as I have been and guess which entities pick up on that excitement? Stores that carry and sell game-related merchandise. I’ve no doubt in my mind that Nintendo must have sold an amazing amount of 3DS units to Game Stops, Best Buys, Walmarts, and all kinds of similar stores around this country. But actual customers? I’m going to have to see some real numbers before I believe what Nintendo seems to want us to believe. Where that’s concerned, NDP should be releasing such numbers very soon.

Now, prior to Nintendo’s statement today, I figured perhaps Nintendo had decided to go exclusively interactive with their marketing. More and more, many businesses are dropping traditional marketing avenues altogether and replacing those endeavors with online marketing strategies via SEO (Search Engine Optimization) and SEM (Search Engine Marketing). But then I recall how little I’ve seen of the 3DS *anywhere* outside of game sites! I just can’t believe Nintendo let this one lie dormant like they did. Perhaps they thought enough excitement would be generated via word-of-mouth?

Anyway, as a hand-held gamer, I’m very pleased with my 3DS despite its couple of shortcomings. Likewise, I’m very pleased with Nintendo’s statement about sales here in the U.S. but I’m just not buying it at the moment (no pun intended). Now, at this point, all I can do is reach out to you and ask if you recall seeing any 3DS advertisements prior to launch day (this past Sunday) anywhere other than gaming-related sites. And for those of you who went out and bought one, did you have any trouble getting your hands on one? Likewise, did you see any excitement happening at all about the device prior to launch day? Outside of my roommate and myself, I don’t know anyone — online or otherwise — who has said word-one about the 3DS.

What’s up with that, Nintendo?

-Stephen Chapman
SEO Whistleblower

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Stephen is a freelance writer based in Charlotte, NC.

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Stephen is a freelance writer based in Charlotte, NC.

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RE: Nintendo 3DS: Record-breaking sales or marketing fail?
snake1931 28th Dec
Stop. Almost all of you are right. Here's the deal: Nintendo's release with the 3ds had about 5-6 games for retail. 3 of those were Nintendo: Nintendogs + cats, steel diver, and pilot wings resort. none of those are really "big" games. If they had released it with Mario kart 7, they probably would have advertized more. Instead Mario kart 7 came out around Xmas time. A few other major titles still haven't been released yet, including: a new animal crossing game, a 3D paper Mario,and Luigi's mansion 2.
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Here's a theory
eganist 31st Mar 2011
Perhaps Nintendo realized that there's an utter dearth of proper launch titles for the device (no Mario to launch!), so they wanted to limit bad hype by only having people who truly wanted the system to go and buy it. The only two titles which may be any good are Rayman and Street Fighter, which means there are many potential audiences for the 3DS who could walk into a Best Buy, Walmart, etc. and think "wait where the hell is that Mario game?"

The other thing is that this system is indeed a bit of a gamble. Nintendo doesn't know how the 3D will affect people over time, especially to children whose eyes are still developing. so the preference may be to limit the test pool to people who are capable of going out and buying the system after hearing that it's out.

I think Nintendo may have been trying to play it safe more than anything. They'd rather have a tree drop in a forest rather than have the entire forest leveled.
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I did in fact see a few commercial spots a few days prior to the launch of the 3DS - though they were in the later hours of the evening 9-11pm EST. It's the same one that's currently airing (where the camera shows individuals playing the 3DS in a relatively sterile/white environment, with some animation work from Street Fighter and the like). I too expected a massive rush despite the console-like price tag, and was pretty much surprised when I walked into my local Best Buy at 1:30pm in the afternoon on launch day and saw a 3DS kiosk right inside the front doors manned by two employees..................and absolutely no customers showing interest. People entering the building just walked on by, and believe me when I say - there was no way you could miss the set-up. Since then, I've been back to that Best Buy store (Tuesday), and to a Target (Wednesday). Both had PLENTY of 3DS units in stock and very few titles sold. While I believe that Nintendo's marketing could have been better, and more focused towards the casual gamer or parent who otherwise would not have heard about it, I feel the steep price tag had a lot to do with the lack-luster CUSTOMER sales that seem to be taking place.
To clear a few things up. People complain about the lack of a major nintendo title, Mario, zelda, ect... But nintendo has already stated that they did not release any of these at launch due to 3rd party companies refusing to compete against nintendos own games whic always sale very well. Also, I've see several commercials in the weeks leading up to the launch date and I wasn't even looking for them.
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Perhaps those of us in the south are just in the worng market, maybe the 3DS is being pushed more heavily in super-urban areas so they can show of their streetpass feature more. I had very similar experiences to the authors, I live in the second largest city in West Virginia, and I haven't seen one TV add, and my local Walmart only stocked ten units (five each blue and black). Maybe they're holding off on the big marketing push for the May time frame when all the web conectivity kicks in. It's all just a little weird though.
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Bad luck
Robert Hahn 31st Mar 2011
Perhaps Nintendo has supply issues due to the recent earthquake and tsunami, and doesn't want to spend money to sell units it can't get.
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If you lived in the right cities, there was incredible marketing (Chicago, NY, etc.). They threw massive events with hands-on kiosks and whatnot. The problem with these is at 4-6 cities does not create a buzz for the massive country that is America.

They seem to be relying almost entirely on word-of-mouth but that doesn't create buzz. Also, the $250 price tag, though well worth it for what the device can (and will eventually) do, is too high for the average consumer. They're used to seeing DS systems at around $150-180 tops.
There are also hands on kiosks in West and central Canada (not in Northern or Eastern Canada) but those marketing events don't start until tomorrow.

http://www.nintendo.ca/cgi-bin/usersite/display_info.cgi?lang=en&pageNum=7&id=7122159
online degrees
high school diploma
associates degree
@TanookiTravis
That's true, hitting those specific cities doesn't create a buzz throughout America. However, a focused campaign in these economic times at these HUGE population centers seems smart. I can honestly say that there were lines at the 2 GameStops that are within 5 miles of my house on Sunday morning (which is in a very near suburb of Chicago). However, the GameStop I went to the next day to pick up Street Fighter stil had several systems. The employee I spoke to said they got 3 times the systems they got when the DSi launched and weren't worried about supplies at all.
But comparing apples and oranges with Chicago and Charlotte. The population of Mecklenburg NC (the county Charotte is in) is a little under 900,000 people as of 2008 and Cook County IL (where Chicago is and is the majority of the county) was a little under 5 1/2 million at the same time. I think they could have hit there numbers.
Also, one comment about the sales numbers Nintendo presented about the 3DS outselling all there other handhelds in the first day. That doesn't mean it didn't outsell the any of the home consoles. The only home console that had better first day sales than the DS was the Wii. If 3DS beat that, it means the only home console it didn't beat was the Wii.
Of course, given the supply statements the GameStop employee gave me, they were most likely sales to retail numbers and not sell through numbers. My point though (which I rambled a lot getting to), is that I think these statements are misleading by Nintendo, but I also think it probably sold much better than you are thinking, at least in the larger markets.
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Plenty of UK marketing
kenpem 31st Mar 2011
There's been loads of marketing over here, a major TV campaign and lots of in-your-face roadside stuff.
May be done this just for popularity.
SEO Company India
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There's a new hand held Nintendo device?
simond@... 31st Mar 2011
I enjoy playing games when I have time. I don't have the money or time to rush out and by the latest and greatest...whatever. I keep my ear open for what is new so I know when the previous model will drop in price. My kids, however, are always bugging me for the latest game or system they've seen or heard about.

This is the first I've even heard of the 3DS.
There was extensive marketing in Chicago. We had people standing outside the train stations with the units all dressed in white jumpsuits. Plus they set up a huge kiosk at one of the train stations smack dab in front of the escalators. Problem with that was if you don't take that train line, you never would have seen it. I also saw no tv commercials and although I have a Wii and a DS, I believe I only received 2 emails about the release. I believe it was a marketing fail which may explain why so many units are still available.
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NOA's boasting of their sales figures also has some additional spin. Look at it this way:
1) How much marketing build-up and anticipation did any other Nintendo handheld receive? Let's take a look:
Game Boy: Sure it was a success, but I have never heard a single instance of anybody who bought one on release day, let alone camped out back in 1989 for one.
Game Boy Color: Playing the same games with better color? People weren't exactly floored by the 1998 graphical updates of Tetris and Link's Awakening- two games that had already been out for several years in monochrome format.
Virtual Boy: Mario's Tennis as a pack-in game? STILL monochrome? Playing for 15 minutes makes your eyes burn? Yeeeah... no.
Game Boy Advance: Again, look at the launch game of Super Mario Advance... a re-hashed version of a game that'd been out for over 10 years (not to mention was already redone on SNES). I did see someone in my high school who had one the day after launch, though, and it was my quickest-adopted Nintendo handheld when I bought one a couple months later.
DS: Not very much buzz. Launch game? Surprise, it's another rehash of a game that'd been out for almost 10 years at that point; Super Mario 64. Aside from that, there weren't very many quality titles on the system for the better part of a year.
The 3DS absolutely had the most pre-release hype of any Nintendo handheld, but will the system live up to its predecessors? Given the amount of N64-era rehash on their release calendar, I'd say yes! From what history has taught me, it's that people love buying the same games over and over again.
/endrant
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I've seen plenty of ads for it, mostly on channels which aim more at the YOUNGER audience...

Maybe it's aimed at places they know will sell like hotcakes, who knows.
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I, also live in the South, and here in AL I saw several commercials on TV over the last few weeks. As was stated above, usually in the >8pm time frame.

I'm not a gamer, so I haven't been looking for it specifically, nor can I speak to the retail response locally. That said, I have seen a fair amount of buzz online from the ad servers, and at the Cnet/ZDnet sites. I don't frequent gamer websites, so as a generally uninformed tech pro, I still saw a fair amount of advertising. It's been nothing comparable to times past, but it's been there.

I agree that the price is probably a contributing factor to the lack of obvious traffic.
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... early in the morning on a Sunday to make sure you got your 3DS?

My eleven-year-old RESERVED his 3DS at GameStop weeks ago so he would be sure to have one. He also reserved his 3DS games and the Guide. He was doing a trade-up and had evertyhing paid-for when he arrived at our GameStop

He didn't have to get up at the crack of dawn. In fact, he went to Game Stop after we dragged him to church and back and the line at Game Stop was out the door!

No matter. Since he had the forethought to reserve his 3DS, it wouldn't have mattered when he got there.

Nintendo may be crazy but they are crazy like a fox, and so is GameStop for having a reservation policy and a trade-in policy to support after-market sales of gently-used machines.

Certainly, Nintendo creates artifical shortages in order to keep the feeding frenzy going - but they also support their loyal customers as well as their retailers by encourgaing product reservations.

Could they market better? Perhaps - but my little gamer knew about the 3DS a year ago and he was ready for it.
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Internet sales
VistroDotNet Updated - 31st Mar 2011
I agree in that there's a good chance they are simply lying about sales to get the rest of the public's interest up ("Wow... best hand-held by Nintendo yet... I should get one!!!") but I think most of those sales may have been through online preorders or other online sale where the device is simply shipped to the consumer. I know that some stores, at least GameStop, will ship preorders early so they're on your doorstep on launch day. No lines (not that it mattered in this case), no leaving the house. And more and more stores are doing it.

Also, I would expect this one NOT to be the best seller, because Nintendo has released quite a few DS iterations recently, just tacking on a new feature as if consoles are rolling release. Bigger screen, camera, 3D, whatever. Maybe some people are happy with the DSiXL2^9J Bundle edition they just bought a month ago...
Here in Germany we see a pretty good TV Ad Campaign for the 3ds. So I really wondered about what you write in your post for the US. Here is an example http://www.youtube.com/watch?v=NYFqcHSbqjI And there are much more that put "normal" people in the amazing experience of the 3ds in their marketing story kinda way...
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"I was number 17 of the first 20 people to show up and actually get one when they opened."

Wow, you're my hero.
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How do you show 3D on a 2D TV?
mattmuir 31st Mar 2011
Plenty of "get in and see it at" type advertising here in Australia - which gave me a hands on a week before launch, and lead me to buy one for my 8yo son from Amazon.
I also suspect that there are a lot of chipped systems, and people are waiting to see what happens there.
To answer the questions: Yes I had mine day 1 and there was no wait, and they had about 10 on the shelf at Gamestop. The guy working expected it to still sell out like the Wii, but a stop at Walmart, and Bestbuy seemed to point to there being plenty left over. However, Nintendo did delay the release from Nov. 10 to Mar. 11 so they could make sure they had enought o meet demand and avoid the shortages like the Wii.
As far as advertising I can't say I saw much outside gaming sites, but it would also be impossible to show the the actual 3-D on most TVs and monitors so I don't know how you would market it, short of a huge worldwide campaign of public demos. But I like it. Its cool to play
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I myself pre-ordered 3DS long before they even out. Now, why did I do that? I did that to ensure that I got 3DS + games on day one at a bargain price.

Well, I don't know whether 3DS really sell well worldwide or not, and I don't know whether they used this marketing way to cheat on people or not. I really don't know so I don't want to defend or talk bad about Nintendo's marketing, but I know that many people purchased 3DS, people has been waiting for 3DS since last year. Some even pre-ordered it way before the launch date just to make sure they got the 3DS on day one.

I got mine on day one, I just stayed at home and they delivered it to my home. Many stores put cheaper price online and will deliver it to your home for free. Maybe that's why you did not see many people buy 3DS directly from the shop.
I do visit IGN.com a lot, and I saw Nintendo 3DS ads on launch date... from Target, not Nintendo.

And sorry for Nintendo, I was about to get my 3DS on launch date, but I choosed to save more cash and get a PS3, because lately in the Wii Nintendo isn't releasing cool japanese-only games (because of violence like Zangeki no Reginleiv for example) and 3DS is full of third party games only so, I am dissapointed with the Wii and I don't want more dissapointment with the 3DS so I will buy a PS3 instead.

I'm afraid Nintendo may fall like Sega did many years ago. I may buy my 3DS on 2012, when there's something worth to play, because if someone buy Nintendo's outdated technology consoles (because Xbox360 and PS3 are better than Wii and NGP will better than 3DS in tech) is because of Nintendo games, not to get third party disspointments (of course, some of them are cool like Ubisoft's).
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RE: Nintendo 3DS: Record-breaking sales or marketing fail?
MrElectrifyer Updated - 1st Apr 2011
It could have been caused by the lack of another super mario title to introduce the device, that is 5% likely to be the reason why they barely made advertisements of the device. More likely to be because they had millions of online pre-orders, who knows? plain

Or maybe people are just waiting for the NGP, aka, Nintendo Got Pwned wink, lol
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RE: Nintendo 3DS: Record-breaking sales or marketing fail?
Andreasmiyashiro Updated - 8th May 2011
I was in Tokyo recently and the advertising there was all over the place. However, I think that in Japan,there is a better culture for the 3ds. You go on a train and you see business men and women with Dses. In japan, adults aren't ashamed or embarrassed to be playing with what is in America, considered to be a "childish toy". In America there is a much smaller niche, because adult gamers tend to go with more hard-core products, if they even game at all. For Japan, the price is right, because the casual gaming audience is much wider, and includes many adults that are willing to lay down the big bucks for big entertainment. In America most adults don't want to spend 250 bucks for a small device only for their kids.
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wctubee Updated - 6th Jul
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myclub Updated - 6th Jul
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Stop. Almost all of you are right. Here's the deal: Nintendo's release with the 3ds had about 5-6 games for retail. 3 of those were Nintendo: Nintendogs + cats, steel diver, and pilot wings resort. none of those are really "big" games. If they had released it with Mario kart 7, they probably would have advertized more. Instead Mario kart 7 came out around Xmas time. A few other major titles still haven't been released yet, including: a new animal crossing game, a 3D paper Mario,and Luigi's mansion 2.
Stop. Almost all of you are right. Here's the deal: Nintendo's release with the 3ds had about 5-6 games for retail. 3 of those were Nintendo: Nintendogs + cats, steel diver, and pilot wings resort. none of those are really "big" games. If they had released it with Mario kart 7, they probably would have advertized more. Instead Mario kart 7 came out around Xmas time. A few other major titles still haven't been released yet, including: a new animal crossing game, a 3D paper Mario,and Luigi's mansion 2.

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