Emphasize the 'service' in IT service management.
Service technology -- from SOA to cloud to IT service management -- promises many "-ilities": greater agility, flexibility, and reusability. Joe McKendrick explores the challenges and opportunities with service orientation, and how to capitalize on these emerging computing philosophies.
Joe McKendrick is an author, consultant and speaker specializing in trends and developments shaping the technology industry.
With enterprises scrambling for the right combinations of tech and business skills, age may be less of a factor in IT hiring prospects.
CompTIA survey finds mobile device integration to be a work in progress.
The 'bring your own device' trend may have crested, due to concerns about security and control.
BDaaS is everyone's puppy — here are ways to make it work for the enterprise.
Amazon Web Services can't read a CEO's mind. But a CIO may at least know how to deliver what he or she wants.
Survey finds CEOs are getting more intimately involved in enterprise decisions, potentially usurping CIO and other traditional IT leaders' roles.
Cloud is illusory; there's still hardware somewhere on the other side of the mist.
Platform as a Service adoption has soared over the past year, and organizations are investing a quarter million dollars on average in these online tools and middleware.
The process of researching, requisitioning, purchasing, installing and testing software still takes years. This needs to be short-circuited (but in a good way).