IBM's Watson employs artificial intelligence to help with high-level decisions. Very high-level decisions.
Service technology -- from SOA to cloud to IT service management -- promises many "-ilities": greater agility, flexibility, and reusability. Joe McKendrick explores the challenges and opportunities with service orientation, and how to capitalize on these emerging computing philosophies.
Joe McKendrick is an author, consultant and speaker specializing in trends and developments shaping the technology industry.
Survey by the IBM Institute for Business Value finds impressive payoffs from IT-LOB collaboration.
CIOs say marketing leaders lack focus. Chief marketing officers say IT is too slow. But both claim they are working closer with each other on digital projects.
The so-called Internet of Things gains traction, with two out of five developers looking at the possibilities.
Bringing devices to work does not create a separate IT platform, and shadow IT digs far deeper into the enterprise than smartphones.
Pride, fear and loathing inside the biggest ship in the roiling tech ocean.
Three tiers that help clarify the degree of time and money that should be devoted to cloud services.
As information technology tears apart entire industries, we have to ask: are we crossing the chasm or falling into a chasm?
Have a lot of traditional enterprise services? Leave them be, new paper advises.
Emphasize the 'service' in IT service management.