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Cloud services: trust, but verify

By | February 8, 2011, 9:34am PST

Summary: What’s a more precious commodity than information itself? Trust in the entity providing your services.

My colleague here at ZDNet, David Chernicoff, discusses the sweet spot of the cloud market — small to medium size businesses — and the current lack of standardization or certification on the part of many cloud providers.

SMBs, of course, don’t have huge technology departments that can help evaluate or remedy less-than-satisfying cloud services engagements.  Confidence and trust are just as precious as information in today’s economy, and bad experiences may kill off business for providers.

David is talking to the known cloud vendors and their partners, of course. But I also would include any company that is extending online services to networks of partners or customers, or to an internal department that is providing services across firewalls. Companies are becoming both service consumers and providers, and trust and confidence in the uptime, scalability, reliability, and security of services needs to be ensured.

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Joe McKendrick is an author, consultant and speaker specializing in trends and developments shaping the technology industry.

Disclosure

Joe McKendrick

Joe McKendrick is an independent consultant, editor and speaker.

Joe has performed project work (white papers, articles, blogs, research and presentations) for the following companies in the IT marketspace:

  • CBS Interactive/CNET/ZDNet (this blog)
  • ebizQ
  • Evans Data
  • Gartner
  • IBM
  • Informatica
  • IDC
  • Microsoft
  • Systinet/HP
  • Teradata
  • Unisphere Reseach, a division of Information Today, Inc.
  • WebLayers

Joe has also performed research work for the following sponsoring organizations in partnership with Unisphere Research, a division of Information Today, Inc.

  • IBM
  • Luminex
  • Noetix
  • Oracle Corp.
  • Teradata
  • Informatica
  • International Oracle Users Group
  • Oracle Applications Users Group
  • Professional Association for SQL Server
  • International DB2 Users Group
  • International Sybase Users Group
  • SHARE (IBM large systems users group)

Biography

Joe McKendrick

Joe McKendrick is an author and independent analyst who tracks the impact of information technology on management and markets. Joe is co-author, along with 16 leading industry leaders and thinkers, of the SOA Manifesto, which outlines the values and guiding principles of service orientation. He also speaks frequently on Enterprise 2.0 and SOA topics at industry events and Webcasts, and serves on the program committee for this year's SOA & Cloud Symposium in London. As an independent analyst, he has also authored numerous research reports in partnership with Unisphere Research, a division of Information Today, Inc. for user groups such as SHARE, Oracle Applications Users Group, and International DB2 Users Group. In a previous life, Joe served as director of the Administrative Management Society (AMS), an international professional association dedicated to advancing knowledge within the IT and business management fields. He is a graduate of Temple University.

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But would you hire a total stranger with no checks?
peter_erskine@... 8th Feb 2011
If the IT Dept wouldn't allow a stranger off the street to enter the Server-room and work unattended on the servers, then it makes no sense to use Cloud computing. The provider might be using idiots or criminals.
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Why even worry about it
croberts 8th Feb 2011
.... forget the cloud. Why buy into something and then worry if your cloud provider is reliable, or "too big to fail" or whatever?

Run your own servers and at least you control your own destiny.
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If the IT Dept wouldn't allow a stranger off the street to enter the Server-room and work unattended on the servers, then it makes no sense to use Cloud computing. The provider might be using idiots or criminals.

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