By using an outsourced hosting platform to deliver its energy management services, Phoenix Energy is able to serve much larger clients. But it wouldn't dream of doing this without an MSP to help.
Small Business Matters
ZDNet covers the latest SMB trends -- from e-commerce technologies to cost-effective applications, hardware, collaboration tools and cloud services.
Natalie Gagliordi is a staff writer for CBS Interactive based in Louisville, Kentucky, covering business technology for ZDNet. She previously worked as the editor of Kiosk Marketplace, an online B2B trade publication that focused on interactive self-service technology, while also contributing to additional websites that covered retail technology, digital signage hardware and mobile payment trends. Natalie attended George Washington University, where she studied communication sciences, and also the University of South Florida, where she received a B.A. in News-Editorial Journalism.
The common denominator behind surging interest in cloud software, social networks and mobile shopping: smartphones, tablets and other mobile gadgets.
Research suggests very few Facebook fans are active on the Pages they 'like', but they are vital for one really important reason: they help foster long-term relationships.
Relationship with voice-marketing technology developer Ifbyphone will allow small businesses to escalate inbound leads to sales reps via phone.
Proximiant's platform makes it simpler to manage rewards, refunds or exchanges.
Signature capture and a feature for automatically calculating tips and taxes are highlights of Sage Mobile Payments 2.0.
The site's uncertain fate serves as a reminder that SMBs should carefully consider the viability of cloud storage and backup services they use -- or they could lose important company data.
Mobile credit-card reader will now be offered as an accessory with small-business wireless plans in the United States.
IT services giant offers cloud-hosted servers, backup and disaster recovery services through its army of business partners and VARs.
Certain TechStars, Global Accelerator Network companies could receive $60,000 worth of cloud computing and storage capacity at no cost for up to two years.
Startup Signature Labs release iPhone application that lets retail stores personalize mobile shopping for specific customers.
Switching to cloud services can save money but it doesn't negate the need for high-level IT strategy and management.
New laser printers and multifunction devices are targeted at SMBs that produce their own marketing collateral or that require professional-quality color output.
OneDesk collects feedback and ideas from internal sources and social media; a new API allows it to integrate with apps from NetSuite, Oracle, SAP and Salesforce.com.
IDC research suggests SMBs are adopting the 'bring your own device' concept quickly, helping them gain productivity and efficiency advantages against larger enterprises.