OneDesk collects feedback and ideas from internal sources and social media; a new API allows it to integrate with apps from NetSuite, Oracle, SAP and Salesforce.com.
Small Business Matters
ZDNet covers the latest SMB trends -- from e-commerce technologies to cost-effective applications, hardware, collaboration tools and cloud services.
Natalie Gagliordi is a staff writer for CBS Interactive based in Louisville, Kentucky, covering business technology for ZDNet. She previously worked as the editor of Kiosk Marketplace, an online B2B trade publication that focused on interactive self-service technology, while also contributing to additional websites that covered retail technology, digital signage hardware and mobile payment trends. Natalie attended George Washington University, where she studied communication sciences, and also the University of South Florida, where she received a B.A. in News-Editorial Journalism.
IDC research suggests SMBs are adopting the 'bring your own device' concept quickly, helping them gain productivity and efficiency advantages against larger enterprises.
Xactly Express for SMB integrates with Salesforce.com and is targeted at small companies with limited in-house compensation administration resources and expertise.
An end-to-end energy management system from EnTouch Controls is designed in use in restaurants, retail stores and small offices.
A new site called inflite.com, currently in beta, is focused on hosting blogs written by small-business owners and professionals and boasts tight links to Twitter, LinkedIN and Facebook.
The Web-based TripIT for Business application now includes more features that help travel arrangers and financial sorts manage travel expense trends and forecasts.
SmartRecruiters offers a cloud-based recruiting applications that integrates with social networks and third-party recruiting services.
There is a lot more at stake than 'just' freedom of expression, so the small business community -- especially those with a technology bent -- need to stay abreast of this issue.
Even though some customers will cling to paper, small companies can save money and shrink their billing cycles by considering online billing systems.
Grower's Secret, which makes organic plant growth enhancer, held almost all meetings virtually to reduce its travel footprint but found structured face-to-face interaction improved efficiency.
Android and Apple iPhone devices will get a richer conferencing and unified communications experience with Avaya IP Office 8.0.
Financial software developer redesigns mobile credit-card reader technology for more accuracy.
Built with Google programming interfaces, the Quipu incQubator dashboard integrates feeds from services such as Concur or QuickBooks, as well as key social networks.
Saturdays Surf makes the most of limited retail space by using LightSpeed software, helping it show off more surfboards and get lines moving more quickly.
Before you decide to ditch your wireline connection completely, understand the tradeoffs in bandwidth, access speed and hidden costs.